How to Pay Your Town of Apex Bills Online and by Mail

The Town of Apex offers bill payment through its online portal and by mail, with no fees for either method

The Town of Apex, North Carolina runs its bill payment system through a web portal where you can pay water, sewer, and stormwater bills using a bank account or debit card. You can also mail a check or money order to the town's billing office. The online portal lets you set up one-time payments or recurring automatic payments, and you can view your account balance and payment history anytime.

Payment important date and late fees are set by the town and appear on your bill. The town does not charge a fee to pay online through its official portal, though third-party payment processors may charge their own fees if you use them instead.

Key Takeaways

• You can pay Town of Apex bills online through the town's official portal without paying a processing fee.
• Automatic recurring payments can be set up through the online portal so you do not have to remember to pay each month.
• Mailing a check or money order to the town's billing office is free and does not require internet access.
• Your bill shows the due date and late fee amount, so you know exactly when payment is due and what happens if you miss it.
• You can view your account balance, payment history, and past bills through the online portal at any time.

Paying online through the Town of Apex portal

Log into the Town of Apex's online bill payment portal using your account number and password. If you do not have an account yet, you will need to create one with your account number, which appears on your bill. The portal walks you through setting up a username and password.

Once logged in, select the account you want to pay, enter the amount, and choose your payment method. You can pay with a bank account (which takes three to five business days to process) or a debit card (which processes the same day). The portal will show you the exact date your payment will be received before you confirm.

If you want to pay the same amount every month automatically, you can set up a recurring payment in the portal. You choose the day of the month the payment should go out, and it will continue until you cancel it. This is useful if your bill amount stays roughly the same each month.

Mailing a check or money order

Write your account number on the check or money order and mail it to the address shown on your bill. The town's billing office processes mail payments, and the payment is recorded when the town receives it, not when you mail it. Mail typically takes five to seven business days to arrive, so send your payment early if the due date is coming up soon.

Include your bill or a note with your account number so the town knows which account the payment belongs to. If you are paying multiple accounts, send separate checks for each one.

Setting up automatic bank draft payments

Some residents set up automatic payments directly with their bank instead of through the town's portal. You can do this by calling your bank and giving them the town's mailing address and your account number. The bank will send a check on the date you choose each month.

This method works if you prefer not to use the online portal, but it takes longer to set up and you cannot change the payment amount as easily. The town's portal automatic payment option is usually faster to set up and gives you more control.

What to do if your payment is late

Your bill shows the due date and the late fee amount. If your payment is not received by that date, the late fee is added to your account. Some bills also charge interest on overdue amounts after a certain number of days.

If you miss a payment, contact the Town of Apex billing office as soon as possible. They can tell you the current amount owed, including any late fees, and discuss payment options if you are having trouble paying. The town may offer a payment plan for large overdue amounts.

Viewing your account online

Log into the portal to see your current balance, due date, and payment history. You can also view past bills and see how much you paid in previous months. This is useful if you need to check whether a payment went through or if you want to track your usage over time.

The portal shows the status of pending payments, so you can see if a payment you made is still processing or has been received. If a payment shows as pending for longer than expected, contact the billing office to confirm it was received.

Frequently Asked Questions

Is there a fee to pay online through the Town of Apex portal?

No. The town does not charge a fee to pay through its official online portal. If you use a third-party payment processor instead, they may charge their own fee, but the town's portal is free.

How long does it take for an online payment to show up on my account?

Bank account payments take three to five business days to process. Debit card payments process the same day. The portal shows you the expected date before you confirm the payment.

Can I pay my bill over the phone?

The Town of Apex does not list phone payment as an option on its standard bill payment methods. You can pay online or by mail. If you have questions about your account, you can call the billing office, but they will direct you to the portal or mail for actual payments.

What happens if I set up automatic payments and then move or close my bank account?

Contact the billing office to update your payment method or cancel the automatic payment. If your bank account is closed and a payment fails, the town will contact you about the missed payment. Update your information in the portal or call the office to set up a new payment method.

Can I pay someone else's bill if I have their account number?

Yes, you can pay another person's bill if you have their account number. Enter that account number in the portal and make the payment. The town does not require you to be the account holder to pay a bill, but you will need the account number to identify which bill you are paying.