How to Pay Your Tucson Water Bill Online and by Mail

How to pay Tucson Water online

Tucson Water lets you pay your bill through their official website without visiting an office or mailing a check. Go to tucsonaz.gov/water, find the "Pay My Bill" or "Online Bill Pay" link on the homepage, and enter your account number and service address. The system will show your current balance and let you pay the full amount or a partial payment.

You can pay with a debit card or credit card. Tucson Water does not charge an extra fee for online payments made directly through their website. The payment usually posts to your account within one business day, though it may take longer during weekends or holidays.

If you do not have your account number, you can look it up on a recent bill or call Tucson Water's customer service at 520-791-3242 to confirm it before you start the payment.

Key Takeaways

• Pay online at tucsonaz.gov/water using your account number and a debit or credit card with no extra fee.
• Mail a check or money order to Tucson Water, P.O. Box 27210, Tucson, AZ 85726-7210, and allow 7 to 10 business days for delivery and posting.
• Set up automatic payments through your bank's bill pay feature to avoid late payments, though you will need to provide Tucson Water's mailing address.
• Call 520-791-3242 during business hours to pay by phone with a debit or credit card if you prefer not to use the website.
• Late payments may result in a reconnection fee if your service is shut off, so pay before the due date shown on your bill.

Paying by mail or in person

If you prefer not to pay online, you can mail a check or money order to Tucson Water, P.O. Box 27210, Tucson, AZ 85726-7210. Write your account number on the check and allow 7 to 10 business days for the mail to arrive and the payment to post to your account. Do not send cash through the mail.

Tucson Water also accepts payments at their customer service office located at 310 W. Alameda Street, Tucson, AZ 85701. You can pay in person with cash, check, debit card, or credit card during regular business hours. Call 520-791-3242 to confirm the office hours before you go.

Paying by phone

You can pay your Tucson Water bill over the phone by calling 520-791-3242 and speaking with a customer service representative. Have your account number and a debit or credit card ready. The representative will process your payment and give you a confirmation number.

Phone payments are available during Tucson Water's regular business hours. There is no extra fee for paying by phone through the official customer service line.

Setting up automatic payments through your bank

Your bank's bill pay feature lets you schedule automatic payments to Tucson Water without logging into their website each month. Log into your bank's online banking portal, select "Add a Payee," and enter Tucson Water's mailing address: P.O. Box 27210, Tucson, AZ 85726-7210. Then set the payment amount and frequency.

Automatic payments through your bank take 7 to 10 business days to arrive, so schedule them to post before your bill's due date. You remain responsible for making sure the payment arrives on time, so set a reminder to check that it posted if this is your first time using this method.

What to do if you cannot pay on time

If you cannot pay your bill by the due date, contact Tucson Water at 520-791-3242 as soon as possible. They may be able to work out a payment plan or discuss other options depending on your situation. Waiting until after your service is shut off makes reconnection more expensive because you will owe a reconnection fee in addition to your unpaid balance.

Some areas have programs that help people who are struggling to pay their water bills. Ask Tucson Water's customer service whether any programs are available in your area or contact your local community action agency for information.

Understanding your bill and due date

Your Tucson Water bill shows your account number, service address, the amount due, and the due date. The due date is usually 20 days after the bill is mailed. If you pay after the due date, Tucson Water may charge a late fee and could shut off your service if the account stays unpaid for a longer period.

Your bill also shows your water usage for the billing period and the rate you are charged per unit of water. If you think your bill is wrong, call customer service to ask about it before you pay.

Frequently Asked Questions

How long does it take for an online payment to show up on my account?

Online payments made directly through tucsonaz.gov/water usually post within one business day. Payments made through your bank's bill pay feature take 7 to 10 business days because they are mailed as checks.

What happens if my payment is late?

Tucson Water charges a late fee if your payment arrives after the due date. If your account stays unpaid for a longer period, they may shut off your water service. You will then owe a reconnection fee to turn the service back on, in addition to your unpaid balance and any late fees.

Can I pay someone else's Tucson Water bill?

Yes. You can pay online using their account number, by mail, or by phone. You do not need to be the account holder to make a payment, but you will need the account number and service address.

Is there a fee for paying online?

No. Tucson Water does not charge a fee when you pay through their website at tucsonaz.gov/water. Paying by phone or mail also has no extra fee.

What if I overpay my bill?

If you pay more than you owe, the extra amount will stay on your account as a credit toward your next bill. You can also request a refund by calling 520-791-3242, though processing a refund may take several weeks.