How to Pay Your TXU Energy Bill

Ways to pay your TXU Energy bill

TXU Energy offers several ways to pay your bill depending on what works best for your situation. You can pay online through your account, by phone, by mail, or in person at a payment location. Each method has different timing — some process the same day, others take several business days — so the method you choose affects when TXU records your payment.

TXU is an electricity and natural gas retailer that operates in deregulated markets in Texas and other states. Your bill comes from TXU, but the poles and wires belong to your local utility company. Paying TXU does not pay that utility company, and vice versa — you may have two separate bills if you live in a deregulated area.

Key Takeaways

• Online payment through your TXU account typically processes the same business day if you pay before the cutoff time, usually around 5 p.m. Central Time.
• Phone payments can be made 24/7 by calling TXU's automated system or speaking to a representative, though automated payments may charge a small fee.
• Mail payments take 7 to 10 business days to reach TXU and be recorded, so send them well before your due date to avoid late fees.
• AutoPay automatically deducts your bill from a bank account or credit card on your due date each month, which prevents missed payments but requires you to set it up in your account.
• If you pay by phone or online with a credit card, TXU may charge a convenience fee that is not part of your bill amount.

Paying online through your TXU account

The fastest way to pay is through the TXU website or mobile app using your account login. Go to txu.com, sign in with your username and password, and look for a "Pay Bill" or "Make a Payment" button, usually on your account dashboard. You will enter the amount you want to pay and choose your payment method — bank account, debit card, or credit card.

Online payments from a bank account typically process the same business day if submitted before the cutoff time, which TXU lists as around 5 p.m. Central Time on business days. Payments made after that time or on weekends and holidays usually process the next business day. Payments by debit or credit card may process the same day but can take up to one business day. TXU does not charge a fee for bank account payments, but credit and debit card payments may include a convenience fee of 2 to 3 percent of your payment amount.

Paying by phone

You can pay your TXU bill by phone 24 hours a day, 7 days a week. Call TXU's automated payment line at 1-888-892-8898 (the number appears on your bill). The automated system will ask for your account number and the amount you want to pay, then guide you through selecting your payment method. You can also choose to speak to a representative if you prefer not to use the automated system.

Phone payments from a bank account typically process the same business day. Credit and debit card payments may take one business day. The automated system may charge a convenience fee for card payments, usually 2 to 3 percent. If you speak to a representative, ask whether a fee applies before you provide your payment information.

Paying by mail

You can mail a check or money order to the address shown on your bill. Write your account number on the check or money order so TXU can match it to your account. Mail payments take 7 to 10 business days to arrive and be recorded, so send your payment at least two weeks before your due date to avoid a late fee.

The mailing address on your bill is the correct one to use. Do not mail payment to TXU's corporate office or customer service address — use only the address printed on your statement. Keep a record of when you mailed the payment in case there is a delay and TXU reports the bill as unpaid.

Setting up AutoPay

AutoPay automatically deducts your bill from your bank account or credit card on your due date each month. This prevents missed payments and late fees. To set up AutoPay, log into your TXU account online or through the mobile app, find the AutoPay or automatic payment section, and enter your bank account or card information.

You can choose whether to pay your full bill or a fixed amount each month. You can pause or cancel AutoPay at any time through your account settings. TXU does not charge a fee for AutoPay payments from a bank account, but some credit card issuers may charge a cash advance fee — check with your card company before enrolling.

Payment timing and late fees

Your bill shows a due date, usually 20 to 25 days after the bill date. If your payment is not recorded by that date, TXU charges a late fee, typically 1 to 1.5 percent of your bill amount. The late fee is added to your next bill. If you pay after the due date but before TXU disconnects your service, the late fee still applies, but you avoid disconnection.

The date your payment is recorded depends on the method you use. Online and phone payments from a bank account usually record the same business day. Mail payments take 7 to 10 business days. If you are close to your due date, use online or phone payment to may support TXU records it on time. If you use mail, send it at least two weeks early.

What to do if you cannot pay in full

If you cannot pay your full bill by the due date, contact TXU before the due date to discuss options. TXU may offer a payment plan that lets you pay part of the bill now and the rest over several weeks. Payment plans vary by state and your account history, so call the number on your bill to ask what is available.

Paying something before the due date is better than paying nothing, because it shows TXU you are working to resolve the bill. A partial payment does not prevent a late fee, but it may prevent disconnection if you follow up with a payment plan. If you are struggling with your bill, ask TXU whether you may be may be able to access for bill information programs in your area.

Frequently Asked Questions

Does paying TXU also pay my local utility company?

No. TXU is your energy retailer, and your local utility company owns the poles and wires. If you live in a deregulated area, you receive two separate bills and must pay both. Paying TXU does not pay your utility bill, and vice versa. Check your bills to see which company each one is from.

What happens if I pay late?

TXU charges a late fee, usually 1 to 1.5 percent of your bill, added to your next bill. If you continue to miss payments, TXU may disconnect your service after 10 to 15 days of non-payment, depending on your state. You can restore service by paying the full amount owed plus any reconnection fee.

Can I pay someone else's TXU bill?

Yes, but you will need their account number. You can pay online, by phone, or by mail using their account number instead of your own. The payment will be recorded to their account. If you are paying for someone else regularly, ask TXU whether you can be added as an authorized payer on their account.

Is there a fee for paying online?

No fee for bank account payments. Credit and debit card payments may include a convenience fee of 2 to 3 percent of your payment amount. The fee is shown before you confirm the payment, so you can choose whether to proceed. AutoPay from a bank account has no fee.

How do I know if my payment was received?

Log into your TXU account online or through the app and check your payment history. Online and phone payments usually show within one business day. Mail payments take 7 to 10 business days to appear. If your payment does not show after that time, contact TXU with your mailing date and check number.