How to Log In to UGI Bill Pay

Getting into Your UGI Bill Pay Account

To log in to UGI Bill Pay, go to the UGI website at ugi.com and look for the "Pay My Bill" or "Login" link, usually at the top of the page. Enter your account number (found on your UGI bill) and your password. If you don't have a password yet, you'll need to create one through the "New User" or "Register" option before you can log in.

Your account number is the quickest way to sign in. It's the number printed on your gas or electric bill, typically at the top or in a box labeled "Account Number" or "Service Account Number." UGI serves customers in Pennsylvania, New Jersey, and New York, so the login process is the same regardless of which state you're in.

If you've forgotten your password, select the "Forgot Password" link on the login page. UGI will send you a reset link to the email address on file with your account. Check your email (including spam folders) and follow the link to create a new password. This usually takes a few minutes.

Key Takeaways

• Log in at ugi.com using your account number and password to reach UGI Bill Pay.
• Your account number appears on your UGI bill and is required to sign in.
• New users must create a password through the "Register" or "New User" option before logging in for the first time.
• If you forget your password, use the "Forgot Password" link to receive a reset email at your registered email address.
• UGI Bill Pay works the same way for gas, electric, and water customers across Pennsylvania, New Jersey, and New York.

Creating Your UGI Bill Pay Account for the First Time

If you've never logged in before, you'll need to register. On the UGI login page, select "New User" or "Register" (the exact wording varies). You'll be asked to enter your account number, the zip code associated with your service address, and your email address. UGI uses this information to verify you're the account holder.

After you provide those details, UGI will send a verification email to the address you entered. Open that email and click the link inside to confirm your email address. Then you'll create a password — UGI typically requires a mix of uppercase and lowercase letters, numbers, and special characters (like ! or @). Write down your password somewhere safe, or use a password manager to store it.

Once your email is verified and your password is set, you can log in to Bill Pay. The whole process usually takes less than 10 minutes.

What You Can Do After You Log In

Once you're logged in, you can view your current bill, see your payment history, and set up a one-time payment or recurring automatic payments. You can also update the email address and phone number on your account, view your usage history, and report a problem with your service.

UGI Bill Pay lets you pay from a checking or savings account, or with a debit card. If you use a credit card, UGI may charge a convenience fee. The payment method you choose will be saved for future use, though you can change it any time before you submit a payment.

Troubleshooting Login Problems

If you enter your account number and password but the system won't let you in, first check that you're using the correct account number. It's straightforward to mistype — the number is usually 10 to 12 digits long. Make sure Caps Lock is off if your password contains uppercase letters, since passwords are case-sensitive.

If you're still locked out after a few attempts, UGI may temporarily block your account for security. Wait 15 to 30 minutes and try again. If the problem continues, you can call UGI customer service at the number on your bill. They can verify your identity and help you regain access.

If you're using a shared computer or public Wi-Fi, clear your browser's cache and cookies before logging in. This removes stored login information that might be outdated or corrupted. You can usually do this in your browser's settings under "Privacy" or "Clear Browsing Data."

Keeping Your UGI Bill Pay Account find

Use a strong, unique password that you don't use for other websites or accounts. If someone gains access to your UGI password, they could change your payment method or redirect your bill to a different address. Never share your password with anyone, including UGI employees — UGI will never ask for your password by phone or email.

Log out of your account when you're finished, especially on a shared computer. Look for a "Sign Out" or "Logout" button, usually in the top right corner of the page. If you log in on a mobile device, make sure you're using the official UGI website or app, not a third-party site that claims to offer bill pay services.

If you notice an unauthorized payment or suspicious activity on your account, contact UGI right away. The sooner you report it, the sooner they can investigate and reverse fraudulent charges.

Using the UGI Mobile App Instead

UGI also offers a mobile app for iOS and Android devices. You can read it from the Apple App Store or Google Play Store by searching for "UGI." The app uses the same login credentials as the website — your account number and password — so you don't need to create a separate account.

The mobile app lets you pay your bill, view your balance, and check your usage on the go. Some users find the app faster and easier than the website, especially if they log in frequently. You can also set up push notifications to remind you when a bill is due.

Frequently Asked Questions

What if I don't remember my account number?

Your account number is on your UGI bill. If you don't have a recent bill, call UGI customer service at the number on your bill or visit a UGI office in person. They can look up your account number using your name and service address. You'll need this number to register for Bill Pay.

Can I log in with my email address instead of my account number?

No, UGI requires your account number to log in. The account number is the unique identifier for your service location. Your email address is used for password resets and account notifications, but it's not a login credential.

Is UGI Bill Pay the same as autopay?

UGI Bill Pay is the online platform where you log in to make payments. Autopay is a feature within Bill Pay that lets you set up recurring automatic payments. You can use Bill Pay to make one-time payments without setting up autopay, or you can use Bill Pay to set up autopay for future months.

What should I do if I'm locked out of my account?

Wait 15 to 30 minutes and try logging in again. If you're still locked out, use the "Forgot Password" link to reset your password. If that doesn't work, call UGI customer service. They can verify your identity and unlock your account or help you create a new password over the phone.

Can I log in to Bill Pay on someone else's account?

No. UGI Bill Pay is tied to the account holder's name and service address. If you're authorized to manage someone else's account, you'll need to contact UGI to add yourself as an authorized user. They may ask for written permission from the account holder before granting access.