How to Pay Your Verizon Fios Bill Online and by Mail

How to set up Verizon Fios bill pay

You can pay your Verizon Fios bill through your online account, by phone, through automatic payments, or by mailing a check. The fastest route is logging into your My Verizon account on Verizon's website or mobile app, where you can make a one-time payment when ready using a bank account or debit card. You'll see your current bill amount and due date right away.

If you prefer not to log in each month, you can set up automatic recurring payments so Verizon withdraws the amount directly from your bank account or charges your card on your due date. This prevents late payments and takes less than five minutes to configure in your account settings.

Key Takeaways

• You can pay through My Verizon online, the Verizon mobile app, by phone at 1-800-VERIZON, or by mailing a check to the address on your bill.
• One-time payments through your online account process when ready and let you pay any amount up to your full bill balance.
• Automatic payments remove the need to remember your due date and can be set to withdraw your full bill or a fixed amount each month.
• Mailed checks typically take 7 to 10 business days to reach Verizon and post to your account, so send them early if your due date is near.

Paying through My Verizon online or the mobile app

Log into My Verizon using your username and password. On the homepage, you'll see your current bill amount and due date. Click "Pay Bill" or "Make a Payment" — the exact wording varies slightly between the website and app, but the button is always visible near your bill summary.

Enter the amount you want to pay. You can pay your full bill, a partial amount, or any figure in between. Choose your payment method: bank account (which requires your routing number and account number) or debit card. Review the details and confirm. The payment posts to your account within one business day, though Verizon may show it as pending for a few hours.

If you're paying from a mobile device and the app won't load, you can also visit verizon.com in your phone's browser and use the same process. The mobile website works on any phone without requiring the app.

Setting up automatic monthly payments

Automatic payments mean Verizon withdraws money from your bank account or card on your due date without you having to log in each month. To set this up, go to My Verizon, find "Billing & Payments" or "Payment Methods," and select "Autopay" or "Automatic Payments."

You'll choose whether to pay your full bill amount each month or a fixed amount you specify. If you choose full bill, the payment adjusts automatically if your bill changes. If you choose a fixed amount, you'll need to make additional payments in months when your bill exceeds that amount. Most people choose full bill to avoid surprises.

You can stop automatic payments at any time through the same menu, or pause them temporarily if you need to. Verizon sends a confirmation email when you set up autopay and again each time a payment is processed.

Paying by phone

Call 1-800-VERIZON (1-800-837-4966) and follow the prompts to reach the billing department. A representative can process a one-time payment over the phone using your bank account or debit card. Have your account number and payment method ready.

Phone payments take slightly longer than online payments — usually 1 to 2 business days to post — because a representative must enter the information manually. If you're calling close to your due date, online payment is faster.

Paying by mail

Your Verizon bill includes a payment stub with a mailing address. Write a check for the amount you owe, include the payment stub, and mail it to the address printed on your bill. Do not mail cash.

Mailed payments typically take 7 to 10 business days to arrive and post to your account. If your due date is within two weeks, paying by mail risks a late payment. Mail your check at least 10 days before the due date, or use online or phone payment instead.

Include only the payment stub with your check — do not include other documents or correspondence. Write your account number on the check itself as a backup in case the stub gets separated.

What happens if you miss a due date

If your payment doesn't post by the due date shown on your bill, Verizon may charge a late fee. The amount varies but is typically $5 to $10. Your service will not be disconnected when ready for a single late payment, but repeated late payments can result in service suspension.

If you're running late, pay online or by phone as soon as possible. Contact Verizon's billing department at 1-800-VERIZON if you need to discuss a payment plan or if you believe a late fee was applied in error.

Updating your payment method

If your bank account or card information changes, update it in My Verizon under "Payment Methods" or "Billing & Payments." Remove the old payment method and add the new one. If you have automatic payments set up, make sure to update the method before your next scheduled payment date.

If your card expires or is declined, Verizon will attempt to process the payment and may send you a notification that payment failed. Log into your account and update your payment method when ready, then make the payment manually to avoid late fees.

Frequently Asked Questions

Can I pay my Verizon Fios bill with a credit card?

Yes, you can pay with a debit card through My Verizon online, the app, or by phone. Verizon does not accept credit cards for bill payment to avoid credit card processing fees being passed to customers. Some people use a debit card linked to a rewards checking account as an alternative.

How do I know if my payment went through?

Online and phone payments show a confirmation number when ready after you complete the transaction. Check your email for a confirmation receipt from Verizon. Log back into My Verizon within 24 hours and your payment should appear in your payment history, even if it still shows as pending on your bill.

What if I pay more than my bill amount?

The extra amount becomes a credit on your account. Verizon will explore it to your next bill automatically. If you want a refund instead, contact billing at 1-800-VERIZON and request one. Refunds typically take 7 to 10 business days.

Can I schedule a payment for a future date?

The online payment system and mobile app do not have a scheduling feature — payments process when ready. If you want to pay before your due date, you can pay now and the credit will sit on your account. For automatic payments on a specific date each month, set up autopay instead.

Is there a fee to pay my Verizon bill online?

No, Verizon does not charge a fee for online, app, or phone payments. Mailed checks are also free. Automatic payments have no fee either. The only charges related to payment are late fees if your payment doesn't post by the due date.