How to Log In to Your Verizon Fios Account and Pay Your Bill

Where to log in and what you need

You log into your Verizon Fios account through the My Verizon portal at verizon.com or through the My Verizon mobile app, available on iOS and Android. You will need your Verizon phone number or account number and your password to sign in.

If you do not have a My Verizon account yet, you can create one on the same login page. Verizon will ask for your account number (found on your bill), your phone number, and your email address. You then set a password and answer security questions.

Once you are logged in, your bill appears in the Account section. You can see what you owe, when it is due, and a breakdown of charges for internet, TV, phone, or other services you have.

Key Takeaways

• Log in at verizon.com or use the My Verizon app with your phone number or account number and password.
• Your current bill and payment history appear in the Account section after you sign in.
• You can pay by debit card, credit card, or bank account, and you can set up automatic payments to avoid late fees.
• If you forget your password, use the "Forgot password?" link on the login page to reset it by email or security questions.
• Payment usually posts within one business day if you pay by card or bank account during business hours.

Steps to pay your bill after logging in

After you log in and see your bill amount, look for a "Pay Bill" or "Make a Payment" button, usually near the top of the Account section. Click it to start the payment process.

Verizon will ask you to choose a payment method: debit card, credit card, or bank account. If you have saved payment methods in your account already, they appear as options. You can also add a new card or bank account at this step.

Enter the amount you want to pay. You can pay the full bill, the minimum due, or any amount in between. Then review the payment details and confirm. Verizon shows you a confirmation number when ready after the payment goes through.

Setting up automatic payments

Automatic payments mean your bill is paid on the same day each month without you having to log in. To set this up, go to the Account or Billing section after logging in and look for "Autopay" or "Automatic Payment" settings.

Choose your payment method (card or bank account) and the date you want the payment to come out each month. Verizon typically offers dates between the 1st and the 28th. You can change or cancel automatic payments at any time from the same menu.

Automatic payments can help you avoid late fees, since the payment goes through on schedule even if you forget. You still receive a bill notice before the payment date.

What to do if you cannot log in

If you forget your password, click "Forgot password?" on the verizon.com login page. Verizon will send a reset link to the email address on file or let you answer your security questions to create a new password.

If you do not remember your account number or phone number, call Verizon customer service at 1-908-559-4899. They can look up your account and help you reset your login information. Have your Social Security number or a recent bill ready when you call.

If you see an error message when you try to log in, try clearing your browser's cache and cookies, then log in again. If the problem continues, try the My Verizon app instead of the website, or contact customer service.

Payment timing and confirmation

Payments made by debit card or credit card usually post to your account within one business day if you pay during business hours (before 11:59 p.m. Eastern Time). Payments made by bank account (ACH transfer) typically take one to three business days.

After you pay, Verizon sends a confirmation email to the address on file. You can also see the payment in your Account section under "Payment History" within a few hours. The confirmation number from the payment screen is proof the transaction went through.

If a payment does not appear in your account within the timeframe Verizon stated, contact customer service with your confirmation number. They can trace the payment and tell you its status.

Viewing your bill details and usage

In the My Verizon account, you can see an itemized bill that breaks down charges by service: internet, TV, phone, or other add-ons. Click on "View Bill" or "Bill Details" to see what each charge is for.

You can also see your data usage for the month (if you have a mobile plan) and your TV or internet usage. This helps you understand what you are paying for and spot any unexpected charges.

Bills are usually available to view online a few days before the due date. You can read a PDF copy of your bill from the same section if you need it for records or to print.

Other payment methods if you do not want to use the website

If you prefer not to log in online, you can pay by phone by calling 1-908-559-4899. A representative can take your payment information over the phone and process it when ready.

You can also pay by mail by sending a check to the address on your bill. Mail payments take longer to reach Verizon and post to your account, so send them at least 10 days before the due date to avoid a late fee.

Some Verizon retail stores accept in-person payments, though this is less common than online or phone payment. Call your local store to ask if they offer this service.

Frequently Asked Questions

Can I pay someone else's Verizon bill if I log into my own account?

No. You can only pay the bill for an account you own or are an authorized user on. If you want to pay someone else's bill, they need to add you as an authorized user first, or you can pay them directly and they can pay Verizon themselves.

What happens if I pay late?

Late fees vary by state and your service plan, but Verizon typically charges a fee if payment arrives after the due date. Service may be suspended if the bill remains unpaid for 30 days or more. Paying online or by phone stops a late fee from being added as long as you pay before the due date.

Is it safe to enter my payment information on the Verizon website?

Verizon uses encryption to protect payment information on verizon.com and the My Verizon app. Your card or bank account details are not stored in plain text. If you are concerned, you can always pay by phone with a customer service representative instead.

Can I change my bill due date?

Yes. Log into your account, go to Account Settings or Billing, and look for "Due Date" or "Billing Date." You can usually choose a date between the 1st and the 28th. The change takes effect on your next billing cycle.

What if I see a charge on my bill I do not recognize?

Log into your account and click on the charge to see details about what it is for. If it is still unclear, contact Verizon customer service at 1-908-559-4899 with the charge date and amount. They can explain it or remove it if it was an error.