How to Pay Your Verizon Fios Bill Online and by Mail

The fastest way to pay Vios is through My Verizon, the online account portal where you can set up a one-time payment or recurring automatic payments

You can pay your Verizon Fios bill through My Verizon on any device with internet access. Log in with your Verizon username and password, go to the Bill section, and choose Pay Bill. You'll see your current balance and can pay the full amount or a partial payment. Verizon accepts payments from a checking account, savings account, debit card, or credit card.

If you set up autopay, Verizon will charge your chosen payment method on your due date each month automatically. This removes the risk of late fees and service interruption. You can change or cancel autopay anytime through My Verizon.

One-time payments through My Verizon typically post to your account within one business day if you pay before 11:59 p.m. Eastern Time. Payments made after that time or on weekends may post the next business day.

Key Takeaways

• My Verizon is the primary payment method and lets you pay by bank account, debit card, or credit card from any device.
• Autopay removes the need to remember your due date and protects you from late fees and service suspension.
• You can also pay by phone, mail, or in person at a Verizon store if you prefer not to use the online portal.
• Payments made through My Verizon before midnight Eastern Time post within one business day.
• Late payments trigger a late fee and may result in service suspension after a grace period.

Paying by phone or through an automated system

If you don't want to use My Verizon online, you can call Verizon's automated payment line at 1-800-922-0204. This system accepts payments from a checking or savings account only — not credit or debit cards. You'll need your account number and routing number for your bank.

To speak with a representative instead, call 1-800-922-0204 and select the option to speak with an agent. A representative can process your payment over the phone and answer questions about your bill. This route takes longer than the automated system but may be helpful if you have questions about charges or your account.

Paying by mail with a check or money order

You can mail a check or money order to the address printed on your Verizon Fios bill. Write your account number on the check or money order so Verizon can match the payment to your account. Mail payments typically take 7 to 10 business days to reach Verizon and post to your account, so send your payment well before your due date to avoid late fees.

Include the payment stub from your bill if possible — it contains a barcode that speeds up processing. If you don't have the stub, Verizon can still process your payment, but it may take slightly longer.

Paying in person at a Verizon store

You can walk into any Verizon retail store and pay your Fios bill in cash, check, debit card, or credit card. Bring your account number or the bill itself so the cashier can look up your account. Payment posts when ready, so this is useful if your due date is the same day or the next day.

Store hours and locations vary by area. You can find the nearest Verizon store and its hours on Verizon's website by entering your zip code.

What happens if you miss your due date

Verizon typically allows a grace period of a few days after your due date before charging a late fee. The exact grace period depends on your account and billing cycle. If you pay after the grace period ends, Verizon will add a late fee to your next bill.

If you don't pay within about 30 days of your due date, Verizon may suspend your service. You'll receive a notice before suspension occurs. Once service is suspended, you must pay your full balance plus any late fees to restore it. Restoring service can take up to 24 hours after payment is received.

Setting up autopay to avoid late payments

Autopay is the simplest way to may support you never miss a payment. Through My Verizon, go to Billing & Payments, then Autopay, and choose your payment method and the date you want to be charged each month. You can select any day between the 1st and the 28th. Verizon will charge your account on that date automatically.

If you want to change the amount charged, the payment method, or the date, you can update autopay anytime through My Verizon. If you want to stop autopay, you can turn it off in the same section. Turning off autopay means you'll need to pay manually each month or risk late fees.

Paying a past-due balance

If your account is past due, you can still pay through My Verizon, by phone, by mail, or in person. The payment will be applied to your past-due balance first, then to any current charges. If your service has been suspended, paying the past-due amount will not restore service when ready — you'll need to contact Verizon or visit a store to request restoration, which can take up to 24 hours.

If you're having trouble paying your full balance, contact Verizon to discuss payment plans or other options. Verizon may be able to work out a schedule that fits your situation.

Frequently Asked Questions

Can I pay my Fios bill with a credit card?

Yes, you can pay with a credit card through My Verizon or in person at a Verizon store. You cannot pay with a credit card through the automated phone system — that method accepts bank accounts only.

How do I know if my payment went through?

Log into My Verizon and check your account balance and payment history. Payments made through My Verizon or at a store post within one business day. Mail and phone payments take longer — typically 7 to 10 days for mail and 1 to 2 business days for phone.

What if I pay more than I owe?

The overpayment will be credited to your account and applied to your next bill. You can also request a refund through My Verizon or by calling Verizon customer service.

Can I set autopay for a different amount each month?

Autopay charges the same amount each month. If your bill varies, you can set autopay to charge a fixed amount that covers most months, then pay any difference manually. Alternatively, you can turn off autopay and pay manually each month.

What should I do if I don't receive my bill?

You can view your bill anytime through My Verizon, even if the paper bill hasn't arrived. You can also sign up for paperless billing and receive an email notification when your bill is ready to view online.