How to Pay Your Virginia Natural Gas Bill Online, by Phone, or Mail

Virginia Natural Gas payment methods and where to send money

Virginia Natural Gas operates in two service areas in Virginia — the Eastern Shore and parts of southern Virginia — and accepts payments through its website, by phone, by mail, and in person at payment centers. The company does not charge a fee for online payments made through its website, but third-party payment processors may charge fees if you use their services. Payments made online typically post within one business day; payments by mail take five to seven business days to reach the company.

The company is a subsidiary of AGL Resources and serves approximately 70,000 customers across its two regions. If you receive a bill from Virginia Natural Gas, your account number appears on the front of your bill and you will need it to make a payment through any method.

Key Takeaways

• Virginia Natural Gas accepts online payments through its website at no charge, and the payment posts within one business day.
• Phone payments can be made by calling the customer service number on your bill, and the company accepts credit cards, debit cards, and bank account transfers.
• Mail payments should be sent to the address printed on your bill, and you should allow five to seven business days for the payment to arrive and post.
• In-person payments at authorized payment centers are available in some areas; call customer service to find a location near you.

Paying online through the Virginia Natural Gas website

To pay online, visit the Virginia Natural Gas website and select the payment option. You will need your account number, which appears on your bill. The website allows you to pay as a guest without creating an account, or you can create a login to view your account history and set up automatic payments.

Online payments are free when you pay directly from your bank account. If you use a credit or debit card, the payment processor may charge a convenience fee, which will be shown before you confirm the transaction. Payments made before 5 p.m. Eastern Time on a business day typically post the next business day.

Paying by phone

To pay by phone, call the customer service number printed on your bill. A representative will take your payment information over the phone. Virginia Natural Gas accepts Visa, Mastercard, American Express, and Discover cards, as well as debit cards and bank account transfers.

Phone payments may carry a convenience fee depending on the payment method you choose. The representative will tell you the fee amount before processing your payment. Phone lines are typically open during business hours; the exact hours are listed on your bill or on the company website.

Paying by mail

To pay by mail, write a check or money order and include your account number on the payment. Mail your payment to the address printed on your bill. Do not send cash through the mail.

Payments sent by mail typically take five to seven business days to arrive at the company's processing center and post to your account. If your bill is due soon, mail payment may not arrive in time; consider using online or phone payment instead. Keep a copy of your check or money order number for your records.

Setting up automatic payments

Virginia Natural Gas allows you to set up automatic monthly payments through its website. You can choose to pay a fixed amount each month or to pay the full amount due on your bill. Automatic payments are deducted from your bank account on a date you select.

To set up automatic payments, log into your account on the Virginia Natural Gas website and select the automatic payment option. You will need to provide your bank account number and routing number. You can cancel automatic payments at any time through your account settings.

What to do if you cannot pay your full bill

If you are unable to pay your bill in full, contact Virginia Natural Gas customer service to discuss payment options. The company may offer a payment plan that allows you to spread your balance over several months. Payment plans are typically available to customers who have not missed a payment in the past 12 months.

Virginia also has a Low-Income Home Energy information Program (LIHEAP) that may help with heating and cooling costs for households that meet income limits. Your local community action agency can provide information about LIHEAP and other information programs in your area. The Virginia Department of Social Services website lists community action agencies by county.

Frequently Asked Questions

Is there a fee to pay my Virginia Natural Gas bill online?

No fee is charged when you pay directly from your bank account through the Virginia Natural Gas website. If you pay with a credit or debit card, the payment processor will charge a convenience fee, which is shown before you confirm the payment.

How long does it take for my online payment to post?

Payments made online before 5 p.m. Eastern Time on a business day typically post within one business day. Payments made after 5 p.m. or on weekends may post the following business day.

Can I pay my bill at a store or payment center?

Virginia Natural Gas has authorized payment centers in some areas where you can pay in person. Call the customer service number on your bill to find a payment center near you and to confirm their hours.

What happens if I pay late?

Virginia Natural Gas may charge a late fee if your payment is not received by the due date shown on your bill. The amount of the late fee is listed on your bill. If you are unable to pay by the due date, contact customer service to discuss a payment plan or other options.

Can I set up automatic payments and then cancel them?

Yes. You can cancel automatic payments at any time by logging into your account on the Virginia Natural Gas website or by calling customer service. Cancellation takes effect after your next scheduled payment processes.