How to Pay Your Vivint Bill Online, by Phone, or Mail

Where and how to pay Vivint

Vivint accepts bill payments through their online account portal, by phone, by mail, and through automatic bank transfers. The online portal is the fastest method — you can log in, see your balance, and submit payment in minutes. Phone payments go through Vivint's customer service line and take a few minutes longer because a representative processes them. Mail and automatic payments both take several business days to post to your account.

Vivint is a home security and automation company, so your bill covers monitoring services, equipment, and any add-ons you have selected. The payment methods available depend partly on your service plan and account type, so if you cannot find an option that works for you, calling customer service can reveal alternatives.

Key Takeaways

• Vivint's online portal at vivint.com is the fastest way to pay and shows your balance and due date when ready.
• Phone payments through Vivint customer service take a few minutes but do not require you to set up online access.
• Automatic bank transfers (autopay) prevent late payments but require you to authorize recurring charges from your bank account.
• Mail payments take 7 to 10 business days to reach Vivint's processing center, so send them well before your due date.
• Late fees explore if payment does not post by the due date shown on your bill, regardless of when you sent it.

Paying online through your Vivint account

Log in to your Vivint account at vivint.com using your email address and password. If you do not have an online account yet, you can create one on the login page by entering your phone number or account number and following the prompts to set a password. Once logged in, look for "Billing" or "Pay Bill" in the account menu — the exact label varies depending on your account type.

Enter the amount you want to pay (usually the full balance due, but you can pay more or less). Vivint will ask you to choose a payment method: debit card, credit card, or bank account. Enter the card or account details, review the payment amount and due date, and submit. You will receive a confirmation number when ready, and the payment usually posts within one business day.

If you lose your password, use the "Forgot Password" link on the login page. Vivint will send a reset link to the email address on file. If you cannot remember your email address or account number, call Vivint customer service to verify your identity and retrieve your account information.

Paying by phone with a Vivint representative

Call Vivint customer service at the number on your bill. A representative will ask for your account number and the amount you want to pay. They will then ask which payment method you prefer: debit card, credit card, or bank account. Provide the card or account details, and the representative will process the payment and give you a confirmation number.

Phone payments are useful if you do not have internet access, prefer not to enter payment information online, or need to ask questions about your bill at the same time. The call usually takes 5 to 10 minutes. Payment posts within one business day, the same as online payments.

Setting up automatic payments from your bank account

Automatic payments (autopay) withdraw your bill amount from your bank account on a date you choose each month. To set this up, log into your Vivint account online, find the billing section, and look for an autopay or automatic payment option. You will need to provide your bank account number and routing number. Vivint will ask you to confirm the amount and the date each month when the payment should be taken.

Once autopay is active, you do not have to remember to pay each month — the payment happens automatically. You can change the amount or the payment date at any time through your online account, or you can pause autopay temporarily if you need to. If your bank account changes, you must update the information in your Vivint account to prevent failed payments.

Automatic payments typically post within one to two business days of the withdrawal date. If you cancel autopay, you will need to pay by another method (online, phone, or mail) or set up a new autopay arrangement.

Paying by mail

Write a check or money order for the amount due and include it with your bill statement. Write your account number on the check. Mail it to the address shown on your bill — this address is Vivint's payment processing center, not a local office. Mail payments take 7 to 10 business days to arrive and be processed, so send your payment at least two weeks before your due date to avoid a late fee.

Keep a record of when you mailed the payment. If your payment does not post within 10 business days, call Vivint customer service with the date you mailed it and the check number. They can look up whether the payment was received and help you resolve any delays.

What happens if your payment is late

A late fee applies if your payment does not post to your account by the due date shown on your bill. The amount of the late fee varies by state and your service agreement — check your bill or account for the specific amount. Late fees are separate from your regular bill amount and will appear on your next statement.

If you miss a payment by more than 30 days, Vivint may suspend your service. You will receive a notice before suspension happens, usually giving you a few days to pay. Once service is suspended, you must pay the full amount owed plus any late fees and reconnection fees to restore it. If you know you will be late, call Vivint customer service to discuss payment options or a temporary arrangement.

Payment methods and processing times

Payment Method	Processing Time	When to Use It
Online portal	1 business day	You have internet access and want the fastest option
Phone	1 business day	You prefer speaking to a representative or do not have online access
Automatic bank transfer	1 to 2 business days	You want to avoid remembering to pay each month
Mail	7 to 10 business days	You do not have a debit or credit card or prefer not to use one

Frequently Asked Questions

Can I pay my Vivint bill with a credit card?

Yes, Vivint accepts credit card payments through the online portal and by phone. Some credit card companies charge a cash advance fee for payments to service providers, so check with your card issuer first if you are concerned about fees.

What if I pay more than the amount due?

The extra amount becomes a credit on your account and will be applied to your next bill. You can also request a refund of the overpayment by calling Vivint customer service, though refunds typically take 5 to 10 business days to process.

Do I have to set up an online account to pay my bill?

No. You can pay by phone, mail, or automatic bank transfer without creating an online account. However, the online portal is the fastest way to pay and lets you see your balance and due date anytime.

What if my payment fails or is declined?

If a payment is declined, Vivint will notify you by email or phone. Try paying again with a different payment method, or call customer service to troubleshoot the issue. If your autopay fails, Vivint will attempt to retry it, but you should contact them to update your payment information.

Can I set a different payment date each month?

With autopay, you choose one date each month when the payment is withdrawn. If you need to change the date for a specific month, you can pause autopay, make a one-time payment, and restart autopay for the following month.