How to Pay Your Washington Gas Bill Online, by Phone, or Mail

How to pay your Washington Gas bill

Washington Gas (formally Washington Gas Light Company) lets you pay your bill through their website, by phone, by mail, or in person at a payment center. The fastest method is online through your account at wgl.com — you can pay when ready without waiting for a check to arrive. If you prefer not to use the website, you can call their payment line, set up automatic payments from your bank account, or mail a check to the address printed on your bill.

Your bill shows a due date, usually 20 to 25 days after the bill date. Payments received by that date avoid a late fee. If you pay online or by phone with a debit or credit card, Washington Gas charges a convenience fee (the amount varies depending on the payment method you choose). Paying by bank transfer, mail, or automatic draft does not carry an extra fee.

Key Takeaways

• Online payment through wgl.com is the fastest option and has no fee if you pay by bank transfer, though credit or debit card payments include a convenience charge.
• You can set up automatic monthly payments so your bill is paid from your bank account without you having to take action each month.
• Payments by phone go through a third-party processor and include a convenience fee; the phone number is on your bill.
• Mailed checks should be sent to the address on your bill at least one week before the due date to arrive on time.
• If your bill is overdue, contact Washington Gas directly to discuss payment arrangements before service is disconnected.

Paying online through your Washington Gas account

Go to wgl.com and sign in with your account number and password. If you do not have an online account yet, you can create one by entering your account number and the zip code associated with your service address. Once you are logged in, select "Pay My Bill" or a similar option (the exact wording changes occasionally as the website updates).

You will see your current balance and due date. Choose the amount you want to pay — you can pay the full balance, a partial amount, or a different amount if you are catching up on an overdue bill. Select your payment method: bank account (no fee), debit card, or credit card (both include a convenience fee). Enter the payment details and confirm. The payment processes when ready, and you will receive a confirmation number.

Online payments typically post to your account within one business day. If you are paying close to the due date, allow extra time — a payment submitted on the due date itself may not post until after that date, which can trigger a late fee. To be safe, pay at least two business days before the due date.

Setting up automatic payments from your bank account

Automatic payments remove the need to remember your due date each month. Through wgl.com, you can enroll in automatic bank draft, which pulls the payment directly from your checking or savings account on a date you choose. This method has no convenience fee and is the cheapest way to pay regularly.

To set up automatic payments, log into your account, find the "Billing" or "Payment" section, and look for "Automatic Payments" or "Recurring Payments." Enter your bank account number and routing number. You will choose whether to pay the full bill amount each month or a fixed dollar amount. You can change or cancel automatic payments at any time through the same menu.

If you enroll in automatic payments and your bill amount changes (for example, during winter when heating use rises), the system will draft the new amount on your next scheduled payment date. Review your bank statement each month to confirm the correct amount was withdrawn.

Paying by phone

The phone number for bill payment is printed on your bill. When you call, a representative or automated system will ask for your account number and the amount you want to pay. You will enter your payment method information — debit card, credit card, or bank account — over the phone. A convenience fee applies if you use a debit or credit card; bank account payments by phone typically have no fee, though this varies.

Phone payments process when ready, and you will receive a confirmation number. Keep this number for your records. The payment usually posts within one business day. If you have questions about your bill or need to discuss a payment plan, speaking with a representative during the call is faster than handling it separately.

Paying by mail

Write a check or money order for the amount due and include the payment stub from your bill (or write your account number on the check if you do not have the stub). Mail it to the address printed on your bill. Do not send cash through the mail.

Mail payments take 7 to 10 business days to arrive and post to your account. Send your payment at least one week before the due date to may support it arrives on time. If your payment arrives after the due date, a late fee may be added to your next bill. Keep a copy of your check or a photo of the front and back for your records.

What to do if your bill is overdue

If you miss the due date, Washington Gas will add a late fee to your account. The bill will show a new due date for the full amount including the fee. You can still pay online, by phone, or by mail using the methods above.

If you are unable to pay the full amount, contact Washington Gas before your service is disconnected. They may offer a payment plan that lets you pay in installments over several weeks or months. The sooner you call, the more options you may have. Washington Gas also has programs for customers with low income or hardship; the representative can tell you whether you might be may be able to access and how to learn more.

Frequently Asked Questions

Is there a fee to pay my Washington Gas bill online?

There is no fee if you pay by bank transfer through your account. Credit card and debit card payments include a convenience fee set by the payment processor; the exact amount is shown before you confirm the payment. Automatic bank draft and mail payments have no fee.

How long does it take for an online payment to show up on my bill?

Online payments typically post within one business day. If you pay on a weekend or holiday, it may take until the next business day. Always pay at least two business days before your due date to avoid a late fee if the payment posts after the important date.

Can I change or cancel automatic payments?

Yes. Log into your account on wgl.com, find the automatic payments section, and update or cancel at any time. Changes take effect on your next scheduled payment date. If you cancel automatic payments, you will need to pay manually each month or set up a new automatic payment later.

What happens if I pay late?

A late fee is added to your account, and you will owe the full balance plus the fee by a new due date. If you continue to miss payments, Washington Gas may disconnect your service. Contact them as soon as you know you will be late to discuss a payment plan or other options.

Can I pay in person at a Washington Gas office?

Some Washington Gas payment centers accept in-person payments, though this option is less common than online, phone, or mail. Check wgl.com or call the number on your bill to find a payment center near you and confirm their hours and payment methods.