How to Pay Your Miami-Dade Water and Sewer Bill

Where to pay your Miami-Dade water and sewer bill

Miami-Dade Water and Sewer Department (WASD) accepts payments through their official website, by phone, by mail, or in person at payment centers. The fastest route is their online portal at miamidade.gov/wasd, where you can pay when ready with a bank account or debit card. You do not need to create an account — you can make a one-time payment using your account number and bill amount.

If you prefer to call, the department's customer service line is 305-668-9282. A representative can process a payment over the phone using a debit or credit card. Phone payments typically post within one business day.

For mailed payments, send your check or money order to the address printed on your bill. Mail payments take longer to process — usually 7 to 10 business days — so send them early if your due date is approaching. You can also pay in person at any Miami-Dade WASD payment center during business hours.

Key Takeaways

• The online payment portal at miamidade.gov/wasd is the fastest option and does not require you to create an account.
• Phone payments through 305-668-9282 post within one business day and accept debit or credit cards.
• Mailed payments take 7 to 10 business days to process, so plan ahead if your due date is soon.
• Your account number appears on your bill and is required for all payment methods.
• Late payments may result in a reconnection fee if your service is disconnected for non-payment.

Payment methods and what each one requires

Online payments require your account number, the amount you want to pay, and a valid debit or credit card. The portal processes payments when ready and sends a confirmation number you can save for your records. There is no fee for online payments made directly through the WASD website.

Phone payments use the same information — account number and payment amount — plus your debit or credit card details. The representative will confirm the payment before processing it. Some third-party payment processors may charge a convenience fee, so ask about fees before you provide your card information.

In-person payments at a WASD office accept cash, check, or card. Bring your bill or account number. Payment centers are located throughout Miami-Dade County; the main office is at 2600 Tigertail Avenue, Miami, FL 33137. Hours vary by location, so check miamidade.gov/wasd for the center nearest you.

Setting up automatic payments

WASD offers automatic payment options through bank draft, where the department withdraws your bill amount directly from your checking or savings account on a set date each month. To enroll, visit the online portal or call 305-668-9282 and ask about automatic payment enrollment. You will need to provide your bank account number and routing number.

Automatic payments are deducted a few days before your due date, which helps prevent late fees and service disconnection. You can change or cancel automatic payments at any time through the online portal or by calling customer service. Keep your bank account information current; if a payment fails due to insufficient funds, you may be charged a returned payment fee.

Understanding your bill and due dates

Miami-Dade water and sewer bills are typically issued monthly. Your due date appears on the bill itself, usually 20 to 30 days after the bill is issued. If you do not receive your bill by mail, you can view it online through the WASD portal using your account number.

Your bill shows your water usage in gallons, sewer charges based on water consumption, and any additional fees or adjustments. If you believe your bill is incorrect, contact WASD customer service at 305-668-9282 to request a review. Do not withhold payment while disputing a charge; continue paying the undisputed portion to avoid late fees.

What happens if you miss a payment

If your payment is not received by the due date, WASD will send a notice of delinquency. You typically have a grace period of 10 to 15 days after the due date before late fees are added. After that period, a late fee is charged to your account.

If your account remains unpaid for 60 days or more, WASD may disconnect your water service without further notice. To restore service after disconnection, you must pay the full outstanding balance plus a reconnection fee, which is separate from your regular bill. The reconnection fee varies but is typically several hundred dollars. If you are having trouble paying, contact WASD when ready at 305-668-9282 to discuss payment arrangements or hardship programs that may be available.

Viewing your account online

The WASD online portal lets you view your current and past bills, check your account balance, and see your payment history. Go to miamidade.gov/wasd and select the option to view your account. You will need your account number and either your service address or phone number to log in.

Once logged in, you can read past bills as PDF files, which is useful if you need records for insurance claims or other purposes. The portal also shows your water usage over time, which can help you spot leaks or unusual consumption patterns. If you notice a sudden spike in usage, contact WASD to report a possible leak before you receive a high bill.

Payment options if you cannot pay in full

If you cannot pay your full bill by the due date, contact WASD customer service at 305-668-9282 as soon as possible. The department may be able to set up a payment plan that spreads your balance over several months. Payment plans typically require you to pay a portion of the bill when ready and the remainder in installments.

Some Miami-Dade residents may also be may be able to access for utility information programs run by the county or local nonprofits. These programs help households with low incomes pay water and sewer bills. WASD customer service can provide information about programs in your area, or you can contact 211 (a free referral service) to search for information programs near you.

Frequently Asked Questions

How long does it take for my payment to show up on my account?

Online and phone payments typically post within one business day. Mailed payments take 7 to 10 business days. If you are close to your due date, pay online or by phone to may support the payment is recorded on time.

Can I pay someone else's water bill?

Yes. Use the account number from their bill and pay online, by phone, or by mail. The payment will be applied to that account regardless of whose name is on the payment method. If you pay by check, write the account number on the check.

What if I paid my bill but it still shows as late?

Check the online portal to confirm the payment posted. If it shows as received but the account still displays a late status, contact WASD at 305-668-9282. Processing delays or system updates can cause temporary discrepancies, and a representative can clarify your account status.

Is there a fee for paying online?

No fee is charged when you pay directly through miamidade.gov/wasd. Some third-party payment processors may charge a convenience fee, but the official WASD portal does not.

What should I do if my water service is disconnected?

Pay your full outstanding balance plus the reconnection fee, then contact WASD at 305-668-9282 to request service restoration. Reconnection typically happens within one to two business days after payment is received and processed.