How to Pay Your Water Bill in Killeen, Texas

Where to pay your Killeen water bill

The City of Killeen Utilities Department handles water billing for the city. You can pay your bill in person at their office, by mail, online through their website, or by phone. The in-person location is the Killeen City Hall Annex, 1002 W Avenue D, Killeen, TX 76541. If you pay by mail, send your check or money order to the same address.

Online payment through the city's website is available 24 hours a day. You'll need your account number, which appears on your bill. Phone payments can be made by calling the Utilities Department directly during business hours. The city also accepts automatic bank drafts, which withdraw your payment on a set date each month.

Key Takeaways

• The City of Killeen Utilities Department processes all water bill payments, and you can pay in person at City Hall Annex, 1002 W Avenue D.
• Online payment through the city website is open 24 hours and requires only your account number from your bill.
• Automatic bank draft enrollment removes the need to pay manually each month and requires you to contact the Utilities Department by phone or in person.
• Payment important date and late fees are listed on your monthly bill; the due date is typically 20 days from the billing date.
• If your water service is disconnected for non-payment, reconnection requires payment in full plus a reconnection fee set by the city.

Online payment through the city website

The City of Killeen's online payment system lets you pay from a computer or mobile device without visiting an office or mailing a check. Log into the city's utilities portal using your account number and the last four digits of your Social Security number or the phone number on file. You can pay with a debit card or credit card, though the city may charge a processing fee for card payments.

Online payments typically post to your account within one business day. If you need to make a same-day payment, paying in person or by phone is faster. The online system also shows your payment history and current balance, so you can check what you owe before submitting payment.

Setting up automatic payments

Automatic bank draft withdraws your water bill payment directly from your checking or savings account on the due date each month. This removes the risk of forgetting to pay and incurring late fees. To enroll, contact the Killeen Utilities Department by phone or visit in person with your bank account information and routing number.

You can change or cancel automatic draft at any time by notifying the Utilities Department. If you dispute a charge or need to stop a payment, contact them as soon as possible. The city will not process a draft if your account does not have sufficient funds, so verify your balance before the due date.

Payment by phone and mail

Calling the Killeen Utilities Department allows you to pay by phone during business hours. Have your account number and payment method (debit or credit card) ready. Phone payments are processed when ready, and you'll receive a confirmation number for your records.

If you mail your payment, send a check or money order to City Hall Annex, 1002 W Avenue D, Killeen, TX 76541. Include your account number on the check. Mail payments typically take 5 to 10 business days to reach the city and post to your account, so mail early to avoid late fees. Do not send cash by mail.

Late payments and disconnection

Your water bill is due 20 days from the billing date, though the exact due date appears on your bill. If payment is not received by the due date, the city charges a late fee. The amount of the late fee is set by the city and listed on your bill or available from the Utilities Department.

If your bill remains unpaid after a second notice, the city may disconnect your water service. Reconnection requires payment of the full outstanding balance plus a reconnection fee. The reconnection fee is a separate charge from your water bill and is set by the city. Once reconnected, you must maintain current payments to avoid another disconnection.

Billing questions and account changes

If you have questions about your bill amount, believe there is an error, or need to update your account information, contact the Killeen Utilities Department directly. They can explain charges, review your usage history, and adjust your account if needed. You can reach them by phone during business hours or visit in person at City Hall Annex.

If you move or want to change the name on your account, notify the Utilities Department before your move date. This prevents your service from being disconnected and ensures your final bill is sent to the correct address. If you are a new resident, you'll need to open an account and may be required to pay a deposit depending on your credit history and payment record.

Frequently Asked Questions

What if I can't pay my full bill by the due date?

Contact the Killeen Utilities Department to discuss your situation. Some cities offer payment plans for customers facing hardship, though the availability and terms depend on the city's policy. The department can explain your options and what steps to take to avoid disconnection.

Can I pay my bill at a local store or gas station?

The City of Killeen does not currently offer payment through third-party retailers. You must pay through the city's website, by phone, by mail, in person at City Hall Annex, or through automatic bank draft. Check the city's website or call the Utilities Department to confirm current payment locations.

How do I know if my payment was received?

Online and phone payments receive a confirmation number when ready. For mail payments, allow 5 to 10 business days and then check your account online or call the Utilities Department to confirm the payment posted. Keeping your confirmation number or cancelled check provides proof of payment.

What happens if I overpay my water bill?

If you pay more than you owe, the extra amount becomes a credit on your account and is applied to your next bill. You can also request a refund by contacting the Utilities Department, though processing a refund may take several weeks.

Can I pay someone else's water bill?

Yes, you can pay another person's bill if you have their account number. When paying online or by phone, use their account number instead of your own. For in-person or mail payments, include the account number clearly so the payment is credited to the correct account.