How to Pay Your HRSD Water Bill Online

Paying your HRSD bill through www.hrsd.com takes about five minutes once you have your account number

HRSD (Hampton Roads Sanitation District) serves customers in southeastern Virginia with water and wastewater services. You can pay your bill online at www.hrsd.com without creating an account, though creating one lets you set up automatic payments and view your payment history. The site accepts credit cards, debit cards, and electronic bank transfers.

You will need your account number to start a payment. This appears on your paper bill in the upper right corner, or you can find it by entering your service address on the HRSD website. If you have already created an online account, you can log in instead and your account number will be pre-filled.

Key Takeaways

• You can pay without logging in by entering your account number and the amount due, but you will not receive a payment confirmation email unless you create an account first.
• HRSD accepts Visa, Mastercard, American Express, Discover, and electronic bank transfers, but charges a convenience fee for credit and debit card payments.
• Payments made before 11:59 p.m. on the due date shown on your bill are considered on time and will not trigger a late fee.
• Setting up automatic payments through your bank account avoids the convenience fee and ensures your bill is paid on schedule each month.

Steps to pay without creating an account

Go to www.hrsd.com and look for the "Pay My Bill" button, usually located near the top of the page. Click it and select "Pay as Guest" or "One-Time Payment" (the exact wording varies). Enter your account number, the amount you want to pay, and your zip code.

The site will show you the payment methods available and any fees that explore. Review the total, including the convenience fee if you are using a card. Enter your payment method details and confirm. You will see a confirmation number on screen, but this will not be emailed to you unless you create an account.

Write down or screenshot the confirmation number for your records. Keep it until the payment appears in your account, which usually takes one to two business days for bank transfers and the same day for card payments.

Creating an account for recurring payments

Creating an HRSD online account takes about three minutes and lets you set up automatic payments so you never miss a due date. Go to www.hrsd.com, find the login area, and select "Create Account" or "Register." You will need your account number, service address, and an email address.

Once logged in, go to "My Account" or "Billing" and look for "Auto Pay" or "Automatic Payments." Choose your payment method (bank account is recommended because it has no fee) and the date each month when you want the payment to come out. HRSD will deduct the full amount due automatically on that date.

You can change or cancel automatic payments anytime by logging back in. If your bill amount varies month to month, you can set a minimum payment amount instead of a fixed amount, and HRSD will deduct whatever is owed up to that limit.

Payment methods and fees

HRSD accepts four credit card brands (Visa, Mastercard, American Express, and Discover), debit cards, and electronic bank transfers. Credit and debit card payments carry a convenience fee set by the payment processor; this fee varies but is typically between 2 and 3 percent of your bill amount. Bank transfers have no fee.

If you pay by mail, send your check or money order to the address on your bill. Mail payments take longer to post than online payments, so send them at least one week before the due date to avoid a late fee. Do not send cash by mail.

What happens if your payment is late

A payment is on time if HRSD receives it by 11:59 p.m. on the due date printed on your bill. If you pay after that time, a late fee will be added to your next bill. The late fee amount is set by HRSD and appears on your next statement.

If your bill remains unpaid for 30 days past the due date, HRSD may send a notice of intent to discontinue service. This means water service could be shut off if the balance is not paid. If this happens, contact HRSD when ready at the phone number on your bill to discuss a payment plan or other options.

Troubleshooting common payment problems

If you see an error message saying your account number is not found, double-check that you entered it correctly. The account number is usually 7 to 10 digits and appears in the upper right corner of your paper bill. If you cannot find it, use the "Find My Account" tool on www.hrsd.com and enter your service address instead.

If a payment you made online does not show up in your account after two business days, log into your account and check the payment history. If the payment still does not appear, contact HRSD customer service at the number on your bill with your confirmation number. Do not make a second payment until you confirm the first one did not go through.

If you are having trouble logging into your account, select "Forgot Password" on the login page and follow the steps to reset it. If you cannot reset your password, you can create a new account using the same email address and service address.

Setting up a payment plan if you owe a large balance

If your bill is significantly overdue or you cannot pay the full amount right now, contact HRSD customer service to discuss a payment plan. HRSD may allow you to pay your balance in smaller installments over several months rather than all at once. Payment plans are not automatic; you must call and request one.

To set up a payment plan, have your account number ready and be prepared to discuss how much you can pay each month. HRSD will tell you whether a plan is available for your situation and what the terms are. Once you agree, you can usually make those payments online through the same www.hrsd.com portal.

Frequently Asked Questions

Can I pay my HRSD bill over the phone?

HRSD does not accept phone payments directly through their customer service line. You must pay online at www.hrsd.com, by mail, or in person at an HRSD office. Check your bill or the HRSD website for office locations and hours if you prefer to pay in person.

Is there a way to pay without a convenience fee?

Yes. Pay by electronic bank transfer (also called ACH or direct debit) instead of a credit or debit card. You can do this as a one-time payment or set it up as automatic payments. Bank transfers have no fee and usually post within one business day.

What if I pay too much by accident?

If you overpay, the extra amount will appear as a credit on your next bill and will be subtracted from what you owe. You can also contact HRSD to request a refund of the overpayment, though this may take several weeks to process.

Do I need to create an account to pay my bill?

No. You can pay as a guest by entering your account number and the amount due. However, creating an account gives you access to your payment history, lets you set up automatic payments, and ensures you receive email confirmations of each payment.

What time of day should I pay to make sure it counts as on time?

Pay before 11:59 p.m. on the due date shown on your bill. Online payments are processed when ready, so paying at any time on the due date will be considered on time. If you are paying by mail, send it at least one week early to account for mail delivery time.