How to Update Your Address at Chase Bank

You can change your address at Chase through their website, mobile app, phone, or in person at a branch

Chase lets you update your mailing address and billing address through multiple channels. The fastest route is usually the Chase mobile app or website if you have online access. If you prefer to speak with someone or don't have online banking set up, you can call Chase customer service or walk into any Chase branch with a photo ID and proof of your new address.

The address change itself takes effect when ready in most cases, though it can take a few business days for the change to show up across all your accounts and statements. If you're moving and need to update your address before your next statement arrives, doing it online or by phone is faster than waiting for a branch appointment.

Key Takeaways

• The Chase mobile app and website are the fastest ways to change your address if you already have online banking set up.
• You can call Chase customer service at the number on the back of your card, and they can update your address over the phone without documentation.
• At a Chase branch, bring a photo ID and a piece of mail or utility bill showing your new address.
• Address changes take effect right away online but may take a few business days to appear on printed statements and in the mail system.
• If you have multiple Chase accounts, you may need to update the address separately for each one depending on how they're linked.

Changing your address through the Chase website or app

Log into your Chase account on chase.com or open the Chase mobile app. Go to the settings or profile section — this is usually labeled "Settings," "Profile," or "Account" depending on which device you're using. Look for an option that says "Address," "Contact Information," or "Personal Information."

Select the address you want to change. Chase typically separates mailing address (where statements and mail go) from billing address (used for credit card transactions and fraud detection). You can update one or both. Enter your new address, double-check the spelling and zip code, and save the change. You should see a confirmation message right away.

If you have multiple Chase accounts — a checking account, savings account, and credit card, for example — check whether the address change applied to all of them or just the one you were viewing. Some accounts pull the same address automatically, while others require separate updates.

Changing your address by phone

Call the number on the back of your Chase debit card or credit card. You can also find Chase customer service numbers on their website. Have your account number and a form of photo ID ready, though the representative will usually just ask you to verify your identity by answering security questions.

Tell the representative you want to update your mailing address or billing address. They'll ask you to confirm your current address on file, then ask for your new address. Read it back to them to make sure they have it right, especially the zip code. The change takes effect when ready, and they'll send you a confirmation in the mail within a few business days.

Phone lines can have wait times, especially during business hours on weekdays. If you're calling from outside the US, check the back of your card for the international customer service number.

Changing your address at a Chase branch

Walk into any Chase branch with your photo ID and a document showing your new address. Acceptable documents include a utility bill, lease agreement, mortgage statement, or government mail with your name and new address. The document should be recent — usually within the last 60 days, though policies vary by branch.

Tell the branch representative you need to update your address. They'll ask which accounts you want the change applied to and will update them on the spot. You'll receive a confirmation, and the change takes effect when ready. This method works well if you prefer face-to-face service or if you don't have online banking set up yet.

Branch hours vary, so check the hours for your nearest location on chase.com before you go. Some branches have shorter hours on weekends or may be closed on certain holidays.

What happens after you change your address

Your address change takes effect right away in Chase's system. However, statements and other mail already in the postal system will still go to your old address. If you're moving, consider filing a change of address with the US Postal Service as well — this will forward mail to your new location for up to 12 months.

Your new address will appear on your next statement, which is usually generated 7 to 10 days after your statement closing date. If you need to confirm the change was processed, log back into your account online or call customer service to verify.

If you have automatic payments or recurring bills set to your old address, those won't be affected by the address change — the payments will still go through. However, any physical mail from Chase or your creditors will now go to your new address.

Changing your address for a joint account or authorized user

If you have a joint account, both account holders can change the address independently through their own online banking or by calling. The address change applies to the entire account, so both of you will receive statements at the new address. If you want statements to go to different addresses, you'll need to contact Chase directly — they may be able to set up separate mailing addresses for each account holder.

If you're an authorized user on someone else's account, you cannot change the account address yourself. The primary account holder must make the change. If you need mail sent to a different address, ask the primary account holder to contact Chase about setting up a separate mailing address for you.

Common issues when changing your address

If your address change doesn't appear online after a few hours, try logging out and back in, or clear your browser cache. Sometimes the system needs a few minutes to sync across all devices. If it still doesn't show up after 24 hours, call customer service to confirm the change went through.

If you entered your address incorrectly and need to fix it, you can change it again when ready through any of the same methods. There's no limit to how many times you can update your address. If you're having trouble with the online system, the phone or branch options are usually faster.

If you moved to a new state and your address change triggers a review of your account for compliance reasons, Chase may contact you to verify information. This is normal and usually resolves within a few business days.

Frequently Asked Questions

Does changing my address at Chase affect my credit score?

No. Updating your address is a routine account maintenance task and does not show up on your credit report or affect your credit score. Credit bureaus only see address changes if you dispute something or if there's fraud on your account.

Can I have statements sent to one address and payments received at another?

Chase typically uses one mailing address for all correspondence. If you need statements and payments to go to different locations, contact Chase customer service directly — they may be able to set up a separate arrangement, though this is not standard.

What if I'm moving internationally?

Chase can update your address to an international location, but you'll need to verify this is allowed for your account type. Some accounts require a US address. Call customer service with your new international address, and they'll let you know whether it can be used on your account.

How long does it take for my address change to show up on statements?

Your new address will appear on your next statement, which is usually generated 7 to 10 days after your statement closing date. If you change your address mid-cycle, you may see your old address on one more statement before the new one appears.

Do I need to update my address separately for each Chase account?

It depends on how your accounts are linked. If your accounts are linked under one online banking profile, changing the address in one place usually updates all of them. If they're separate profiles, you'll need to update each one. Check your account settings or call customer service to confirm.