How to Update Your Address With Chase Bank

You can change your address with Chase through their website, mobile app, phone, or in person at a branch

Chase lets you update your mailing address and billing address through multiple channels. The fastest route is usually the Chase mobile app or website if you have online access. If you prefer to speak with someone or don't have online banking set up, you can call Chase customer service or visit a branch in person. The address change typically takes effect within one to three business days, though some services like statements may take longer to reflect the change.

Your address change applies to your entire Chase account profile unless you specify otherwise. If you have multiple Chase accounts or products — checking, savings, credit cards, loans — updating your address in one place usually updates all of them. However, you should verify after a few days that the change went through on each account type you use.

Key Takeaways

• The Chase mobile app and website are the fastest ways to change your address, and the change usually takes effect within one to three business days.
• You can also call Chase customer service at the number on the back of your card or visit a branch with a photo ID to update your address in person.
• Address changes typically explore to all your Chase accounts at once, but you should check each account after a few days to confirm the update went through.
• If you're moving and have automatic payments or direct deposits set up, verify those are still working correctly after your address changes.

Changing your address online through the Chase website

Log into your Chase account at chase.com and go to the profile or settings section. Look for "Personal Information" or "Account Settings" — the exact label varies depending on your account type. Select the option to edit your address, enter your new street address, city, state, and ZIP code, then save the changes.

Chase will ask you to confirm your new address before it saves. Double-check that you've entered everything correctly, especially the ZIP code, because mail sent to the wrong ZIP will be delayed. Once you confirm, you'll see a message saying the change was submitted. The update usually appears in your account within one to three business days.

Changing your address through the Chase mobile app

Open the Chase mobile app and tap the menu icon (usually three horizontal lines). Navigate to "Settings" or "Profile," then select "Personal Information" or "Contact Information." Tap the option to edit your address, enter your new address details, and save.

The mobile app process is nearly identical to the website. You'll need to confirm your new address before submission. If you're not sure where to find the address option in your version of the app, use the search or help function within the app — Chase support staff can also walk you through it over the phone if you get stuck.

Changing your address by phone

Call the customer service number on the back of your Chase card or statement. Tell the representative you want to update your mailing address. They'll ask you to verify your identity by providing your account number, Social Security number, or other identifying information. Once verified, they'll update your address in the system.

Phone updates usually take effect within one to three business days, the same as online changes. Ask the representative to confirm the new address back to you before they end the call so you know exactly what was entered into the system. If you have multiple Chase accounts, mention that and ask whether the change applies to all of them or just the one you called about.

Changing your address in person at a Chase branch

Visit any Chase branch with a valid photo ID. Tell a teller or banker that you need to update your address on file. They'll pull up your account, verify your identity, and enter the new address. This method is useful if you prefer face-to-face confirmation or if you're having trouble with online or phone options.

In-person changes typically take the same one to three business days to process as other methods. Ask for written confirmation of the change before you leave the branch. If you have accounts at multiple Chase branches or online, the address update should still explore to your entire profile.

What happens after you change your address

Once your address change is submitted, Chase will send future statements, tax documents, and account notices to your new address. If you have automatic payments or direct deposits set up, those will continue to process normally — the address change doesn't interrupt them. However, if your bank account or payment information was tied to your old address for verification purposes, you may need to update that separately with the companies you pay or that pay you.

Check your account after three to five business days to confirm the address updated correctly. Log in online or through the app and look at your profile information. If the old address still shows, contact Chase again. Some services like printed statements or tax forms may take longer than three days to reflect the new address, so don't be alarmed if those still show the old address initially.

Changing a billing address separate from your mailing address

If you have a Chase credit card, you may be able to set a billing address that's different from your mailing address. This is useful if you receive mail at one location but want billing statements sent elsewhere. The process varies slightly depending on whether you're updating a credit card or a checking account.

For credit cards, log into your account online or through the app, find the card settings, and look for "Billing Address." You can usually edit this separately from your mailing address. For checking accounts, the mailing address and billing address are typically the same, but contact Chase directly if you need them to be different. Some account types don't allow separate billing addresses, so ask a representative if you're unsure.

Frequently Asked Questions

How long does it take for my address change to show up on my Chase account?

Address changes usually take one to three business days to appear in your online account and on statements. Tax documents and printed materials may take longer — up to two weeks in some cases. If your address hasn't updated after five business days, contact Chase to confirm the change went through.

Will changing my address affect my direct deposits or automatic payments?

No. Direct deposits and automatic payments are tied to your account number, not your address, so they'll continue to work normally after you change your address. However, if the company sending or receiving the payment uses your address for verification, you may need to update it with them separately.

Can I change my address if I don't have online banking set up?

Yes. You can call the number on the back of your Chase card or visit a branch in person. Both methods work just as well as online or mobile app updates. A representative will verify your identity and update your address for you.

What if I have multiple Chase accounts — do I have to change my address on each one separately?

No. When you update your address through any method, it typically applies to all your Chase accounts at once. However, verify after a few days that the change went through on each account type you use, especially if you have both checking and credit card accounts.

Do I need to update my address with other companies if I change it with Chase?

Yes. Changing your address with Chase only updates Chase's records. You'll need to update your address separately with your employer (for direct deposits), any companies you pay automatically, your insurance providers, and any other organizations that have your address on file.