How to Change Your Address on Your Chase Bank Account

Change your address online, by phone, or at a branch

You can update your mailing address on a Chase checking or savings account through Chase's website, mobile app, by calling customer service, or by visiting a branch in person. The online and app methods are fastest — most take under five minutes. If you call or go to a branch, bring a government-issued ID. Chase will update your address for all linked accounts at once, so you only need to do this once even if you have multiple cards or accounts.

Your address change takes effect when ready in Chase's system, but mail sent before the update processes may still arrive at your old address. If you're moving soon, update your address before you leave so statements and important documents go to the right place.

Key Takeaways

• You can change your address online through Chase.com or the Chase mobile app without calling or visiting a branch.
• Updating your address online or through the app usually takes effect within minutes.
• If you call Chase customer service or visit a branch, bring a government-issued ID to verify your identity.
• Changing your address on one account updates it for all your linked Chase accounts automatically.
• Mail already in transit to your old address may arrive even after you update, so consider filing a change of address with the post office as well.

Update your address through Chase.com

Log into your Chase account on a computer or mobile browser. Click on your profile icon or account menu — this is usually in the top right corner. Look for a "Profile" or "Settings" option, then select "Personal Information" or "Address."

Enter your new address in the fields provided. Chase will ask you to confirm your zip code and may ask security questions to verify your identity. Once you confirm, your address updates when ready. You'll see a confirmation message on screen, and Chase will send a confirmation email to the address on file.

Update your address in the Chase mobile app

Open the Chase mobile app and tap the menu icon (three horizontal lines) at the bottom right. Scroll to "Settings" and tap it. Select "Profile" or "Personal Information," then tap "Address" or "Mailing Address."

Enter your new address and confirm any security questions. The app will show a confirmation message once the change is saved. This method works the same way as the website and takes effect when ready.

Change your address by phone

Call the customer service number on the back of your Chase debit or credit card. Tell the representative you want to update your mailing address. They will ask you to verify your identity by providing your Social Security number, date of birth, or answers to security questions you set up when you opened the account.

Once verified, give the representative your new address and ask them to confirm it back to you before they process the change. The update takes effect right away, though you may receive a confirmation letter at your new address within a few business days.

Update your address at a Chase branch

Visit any Chase branch near you during business hours. Bring a government-issued ID such as a driver's license or passport. Tell a teller or banker that you want to update your mailing address on your account.

The banker will pull up your account, verify your identity with your ID, and enter your new address into the system. They'll print or show you a confirmation and may give you a receipt. The change takes effect when ready, though you can ask for a written confirmation if you want one for your records.

What happens to mail after you change your address

Chase statements, tax documents, and account notices sent after your address change will go to your new address. However, mail that Chase already printed and sent before your update processes may still arrive at your old address. This can take a few days depending on when Chase processes the change and how quickly mail moves through the postal system.

To make sure you don't miss important documents, file a change of address with the U.S. Postal Service at usps.com or at your local post office. The post office will forward mail from your old address to your new one for up to 12 months. This is especially important if you're moving and won't have access to your old mailbox.

Update your address for credit cards linked to your account

When you change the mailing address on your Chase bank account, it updates for all checking and savings accounts tied to that login. However, if you have a Chase credit card, the address change may explore to that card as well, depending on whether it's linked to the same account.

If you have a separate Chase credit card account, log into that account separately and repeat the address change process, or call the number on the back of the card. Chase will confirm which accounts the address change applies to, so ask the representative or check your confirmation email if you're unsure.

Frequently Asked Questions

How long does it take for my address change to show up?

Your address updates in Chase's system when ready when you change it online, through the app, or over the phone. Mail sent after the change will go to your new address, but letters already in the mail may arrive at your old address for a few days afterward.

Do I need to change my address on each account separately?

No. If you have multiple Chase checking or savings accounts linked to the same login, changing the address on one updates all of them. Credit cards may be on a separate account, so check your confirmation or ask Chase customer service if you're unsure whether your card address changed too.

What if I don't have a government ID to bring to the branch?

You can change your address online or by phone without visiting a branch. If you prefer to go in person, call ahead and ask what forms of ID the branch accepts — some accept passports, state ID cards, or other documents in addition to driver's licenses.

Will changing my address affect my account number or routing number?

No. Your account number, routing number, and all other account details stay the same. Only your mailing address changes. Any automatic payments or direct deposits set up to your account will continue without interruption.

Can I change my address if I'm not the primary account holder?

If you're an authorized user on the account, you may not be able to change the mailing address yourself. Contact the primary account holder or call Chase customer service to find out what options are available for your situation.