How to Update Your Address With Chase Bank

You can change your address with Chase through their website, mobile app, or by calling customer service — the fastest route is usually online if you have access to your account

Chase lets you update your mailing address yourself without visiting a branch. The process takes a few minutes and updates your address across most of your Chase accounts at once. If you have a mortgage, investment accounts, or business banking with Chase, those may require separate updates or a phone call to their specific departments.

Your address change takes effect when ready for online statements and digital mail, but physical mail sent before the update processes will still go to your old address. If you're moving soon, update your address before you leave your current location so you don't miss statements or time-sensitive notices.

Key Takeaways

• The Chase mobile app and Chase.com both let you change your address yourself without calling or visiting a branch.
• Your address updates across checking, savings, and credit card accounts at the same time, but mortgages and investment accounts may need separate updates.
• The change takes effect when ready for digital mail but may take a few business days for physical mail to reflect the new address.
• If you cannot access your online account, calling Chase customer service at the number on the back of your card will connect you to someone who can update it for you.

Updating Your Address Online Through Chase.com

Log into your Chase account at Chase.com and look for "Profile" or "Settings" in the top right corner of the page. Click on it and select "Address" or "Personal Information." You'll see your current mailing address listed. Click "Edit" or "Change" next to the address field.

Type in your new address exactly as you want mail delivered to it — include apartment or unit numbers if you have them. Chase will ask you to confirm the address before saving. Once you click "Save" or "Confirm," the change is complete. You should see a confirmation message on screen and may receive a confirmation email within a few minutes.

If you have multiple Chase accounts (checking, savings, credit cards), updating your address in one place usually updates all of them. However, log into each account type to verify the change went through, especially if you have older accounts that may not be linked in the system.

Changing Your Address in the Chase Mobile App

Open the Chase mobile app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Settings" and then look for "Profile," "Account Settings," or "Personal Information." Tap "Address" and then "Edit" or "Change."

Enter your new address in the fields provided. Make sure the street address, city, state, and ZIP code are all correct — Chase will not accept an incomplete address. Tap "Save" or "Confirm" when you're done. You'll see a confirmation message in the app, and Chase will send you an email confirming the change.

The mobile app update works the same way as the website and updates your address across linked accounts. If you use the app for one account and the website for another, both will show your new address once the change processes.

Updating Your Address by Phone

Call the customer service number on the back of your Chase card. Tell the representative you want to update your mailing address. They will ask you to verify your identity by providing your account number, Social Security number, or other information on file.

Once verified, give them your new address and ask them to read it back to you to confirm there are no typos. The representative will update your address in the system when ready. Ask for a confirmation number and note the date and time of the call in case you need to reference it later.

Phone updates are useful if you don't have online access, if you're having trouble with the website or app, or if you need to update a mortgage or investment account at the same time. Some Chase departments (like mortgage services) may only accept address changes by phone.

Updating Your Address at a Chase Branch

You can also visit a Chase branch in person with a photo ID and ask a teller or banker to update your address. Bring a piece of mail showing your new address if you have one — a utility bill, lease, or rental agreement works. The banker will update your address on the spot.

In-person updates are slower than online or phone updates because you have to travel to a branch during business hours. However, if you're opening a new account or need to update multiple account types at once, visiting a branch can be more efficient than making separate phone calls.

What Happens to Mail After You Change Your Address

Chase statements and notices sent electronically (if you've chosen paperless statements) will reflect your new address when ready. Physical mail that Chase sends out after your address change processes will go to your new address.

Mail that was already in the system before your change will still go to your old address. If you're moving and want to make sure you don't miss anything, update your address at least one week before you move. You can also request that Chase hold mail for you or resend statements to your new address if something arrives at the old one.

If you've set up mail forwarding with the U.S. Postal Service, your Chase mail will be forwarded automatically for up to 12 months. However, it's still better to update Chase directly so they have your correct address on file.

Updating Address for Mortgages, Investment Accounts, and Business Banking

If you have a Chase mortgage, you may need to call Chase Home Lending separately at the number on your mortgage statement to update your address. Mortgages are sometimes managed by a different department and don't always update when you change your personal banking address.

Chase investment accounts (through Chase You Invest or brokerage services) may also require a separate update. Log into your investment account and look for address settings, or call the investment services number on your statement.

If you have a Chase business banking account, you'll need to update the address through your business online banking portal or by calling the business banking line. The address change for a business account may require authorization from the account owner or a designated signer.

Frequently Asked Questions

How long does it take for my address change to show up on my statements?

Digital statements and online account information update when ready. Physical statements mailed after your change processes will show your new address, which typically takes one to three business days. Statements already printed and in the mail will go to your old address.

Do I need to update my address with Chase if I've already set up mail forwarding with the post office?

Mail forwarding will redirect your Chase mail for up to 12 months, but you should still update your address with Chase directly. This ensures your account information is current and that any mail sent after forwarding expires goes to the right place.

What if I change my address but then move again a few months later?

You can update your address as many times as you need. Use the same method (online, app, or phone) to make the change. Each update takes effect when ready for digital mail and within a few business days for physical mail.

Can I change my address for just one of my Chase accounts?

When you update your address online or through the app, it usually changes the address for all linked accounts at once. If you need a different mailing address for a specific account (like a business account or investment account), call the department that manages that account and ask if they can set a separate address.

What should I do if I notice my address is still wrong after I updated it?

Wait two to three business days for the change to fully process. If it's still incorrect after that, log back into your account and check the address field — it's possible the change didn't save. If the address is still wrong, call customer service with your confirmation number from the original update and ask them to investigate.