How to Change Your Address on a Chase Bank Account

You can change your address on Chase through their website, mobile app, phone, or in person at a branch

Chase lets you update your mailing address yourself without calling customer service or visiting a branch, though all three routes work. The fastest method is usually the Chase mobile app or website — you can make the change in minutes and see it take effect when ready. If you prefer to speak with someone, you can call the number on the back of your debit or credit card, or walk into any Chase branch with a photo ID.

The address you change is your mailing address on file, which is where Chase sends statements, tax documents, and other mail. Changing it does not affect your billing address for credit cards or loan payments unless you tell Chase to update those separately. If you have multiple accounts with Chase — checking, savings, credit cards — you may need to update the address on each one individually, depending on how your accounts are linked.

Key Takeaways

• The Chase mobile app and website are the fastest ways to change your address, and the change shows up when ready in your account.
• You can also call the customer service number on the back of your card or visit a branch in person with a photo ID.
• Your mailing address and billing address are separate — changing one does not automatically change the other.
• If you have multiple Chase accounts, you may need to update the address on each account separately.
• After you change your address, check your account settings within a few days to confirm the change went through.

Changing your address through the Chase mobile app

Open the Chase mobile app and sign in to your account. Tap the menu icon (three horizontal lines) at the bottom right of the screen, then select "Settings." Look for "Profile" or "Account Settings" and tap it. Find the option for "Address" or "Mailing Address" and tap to edit it.

Enter your new address in the fields provided. Chase will ask for your street address, city, state, and ZIP code. Double-check that everything is spelled correctly and that the ZIP code matches your city and state — mail carriers use ZIP codes to sort mail, and a mismatched ZIP can delay delivery. Tap "Save" or "Confirm" when you are done. The app will show a confirmation message, and your new address should appear in your account settings right away.

Changing your address on Chase.com

Go to Chase.com and sign in with your username and password. Click on your profile icon or name in the top right corner, then select "Settings" or "Profile Settings." Look for "Address" or "Contact Information" and click to edit it.

Enter your new address in all required fields. Make sure the spelling and ZIP code are correct before you save. Click "Save Changes" or "Update" — the website will confirm the change and show your updated address in your profile. If you have trouble finding the address section, use the search function within Settings to look for "address" or "mailing address."

Changing your address by phone

Call the customer service number on the back of your Chase debit card, credit card, or bank statement. Have your account number and a form of photo ID ready — the representative may ask you to verify your identity by providing your Social Security number or answering security questions.

Tell the representative you want to change your mailing address. Provide your new address clearly, spelling out the street name and city. The representative will read it back to you to confirm. Ask them to note in your account that you have made this change, and ask when it will take effect — most changes happen within one business day. Request a confirmation number or reference number for your records.

Changing your address in person at a Chase branch

Visit any Chase branch during business hours with a photo ID (driver's license, passport, or state ID). Tell a banker or teller that you want to update your mailing address. They will ask you for your new address and may ask you to verify your identity by providing your account number or Social Security number.

The banker will enter your new address into the system while you are there. They can usually print a receipt showing your updated address, or they can give you a confirmation number. Ask them to confirm when the change will show up in your online account — it is usually when ready or within one business day.

Updating your billing address separately from your mailing address

Your mailing address is where Chase sends mail. Your billing address is the address tied to your credit card or loan account for payment and fraud verification purposes. If you change your mailing address but want to keep a different billing address, you need to update them separately.

To change a billing address on a credit card, sign into your Chase account online or in the app, find the credit card, and look for "Card Settings" or "Billing Information." For a loan or mortgage, the process is similar — find the loan in your account and look for "Loan Settings" or "Payment Address." If you are unsure whether you need to change your billing address, call the number on your card and ask the representative to clarify the difference for your specific account.

What to do if your address change does not go through

If you changed your address online or in the app but it does not appear in your account after one business day, sign back into your account and check your profile settings. Sometimes the change takes a few hours to sync across all of Chase's systems. If it still shows your old address, try changing it again through a different method — for example, if you used the app, try the website instead.

If the address still will not update after 24 hours, call Chase customer service at the number on your card. There may be a hold on your account, a security flag, or a technical issue preventing the change. A representative can troubleshoot the problem and update your address manually over the phone. Keep a record of when you tried to change it and which method you used, so you can tell the representative exactly what happened.

Frequently Asked Questions

Do I need to change my address on all my Chase accounts separately?

It depends on how your accounts are linked. If your checking and savings accounts are linked under one login, changing the address on one may update both. Credit cards and loans are often separate, so you may need to update those individually. After you change your address, check each account to confirm the update went through.

How long does it take for my new address to show up in my Chase account?

Changes made through the app or website usually appear when ready. Changes made by phone or in person typically take one business day. If you do not see your new address within 24 hours, sign back in and check your settings, or call customer service to confirm the change was processed.

Will changing my address affect my credit score?

No. Changing your address with Chase does not affect your credit score. Your credit report shows your address, but updating it with one bank does not automatically update it everywhere — you may need to update it with other banks and creditors separately if you have moved.

What if I changed my address but Chase is still sending mail to my old address?

Mail that was already in the system before your address change may still go to your old address. Once your new address is updated, new statements and mail should go to the new address within one or two billing cycles. If mail continues to arrive at your old address after two months, call Chase to confirm your address is correct in their system.

Can I have Chase send mail to a different address than my account address?

Some Chase accounts allow you to set a separate mailing address for statements and documents. Call the number on your card or visit a branch to ask whether this option is available for your account type. Not all accounts support this feature.