How to Update Your Address on Your Chase Bank Account

You can change your Chase address online, by phone, or in person at a branch

Chase lets you update your mailing address through your online account, by calling customer service, or by visiting a branch in person. The online method is fastest — it takes a few minutes and the change usually takes effect within one business day. If you prefer to speak with someone or need to update your address for a specific account type, phone and in-person options are available.

Your address change applies to your account records and future statements. If you have multiple accounts with Chase (checking, savings, credit card), you may need to update the address separately for each one, depending on how your accounts are linked. Updating your address does not affect any pending transactions or direct deposits already scheduled.

Key Takeaways

• Online updates through Chase.com or the Chase mobile app are the fastest method and usually take effect within one business day.
• You can call Chase customer service at the number on the back of your debit or credit card to update your address by phone.
• Visiting a Chase branch in person with a valid ID lets you update your address when ready and confirm the change on the spot.
• If you have multiple Chase accounts, check whether each account needs a separate address update or if they share one address on file.
• Address changes do not affect automatic payments, direct deposits, or transfers already scheduled before you made the change.

Updating your address online through Chase.com

Log into your Chase account at Chase.com using your username and password. Once you are logged in, look for "Profile" or "Settings" — the exact location varies slightly depending on whether you are using the website or mobile app, but it is usually in the upper right corner or in a menu labeled with three horizontal lines.

Select "Personal Information" or "Account Settings," then find the option for "Address" or "Mailing Address." Delete your old address and enter your new one, including the street address, city, state, and ZIP code. Chase will ask you to confirm the new address before saving. After you submit, you should see a confirmation message on screen. The change typically appears in your account records within one business day.

If you have trouble finding the address field online, the Chase mobile app often displays it more clearly than the website. Open the app, tap the menu icon, go to Settings, then select your account and look for "Personal Information" or "Contact Details."

Changing your address by phone

Call the customer service number on the back of your Chase debit card, credit card, or bank statement. Have your account number and a form of identification ready — the representative may ask you to verify information like your Social Security number or date of birth before making changes.

Tell the representative you want to update your mailing address. Provide your new address clearly, spelling out the street name and confirming the ZIP code. Ask the representative to read the address back to you to make sure it was entered correctly. Request a confirmation number for your records.

Phone updates usually take effect within one to two business days. If you are updating the address for a credit card account, the change may take slightly longer because credit card statements are processed on a different schedule than checking or savings accounts.

Updating your address in person at a Chase branch

Visit any Chase branch location with a valid government-issued ID, such as a driver's license or passport. Tell a teller or banker that you want to update your mailing address on file. They will ask for your account number and may ask you to verify your identity by providing additional information.

The banker will enter your new address into the system while you are there. Ask them to print or write down a confirmation showing your updated address so you have proof of the change. In-person updates take effect when ready in most cases, though it may take one business day for the change to appear on your next statement.

If you have multiple accounts at Chase, let the banker know which accounts need the address update. Some accounts may be linked and update together, while others may need to be changed separately.

What happens to your old address after you change it

Chase keeps a record of your previous address in your account history for security and fraud prevention purposes, but your statements and mail will go to your new address once the change takes effect. If you have already received a statement at your old address before the change was processed, no additional statements will be sent there.

If you are moving and want to make sure you do not miss important account notices, update your address as soon as possible — ideally before you move. This gives Chase time to process the change and ensures your next statement goes to the correct location.

Updating address for multiple Chase accounts

If you have a Chase checking account, savings account, and credit card, each may have its own address on file depending on how you opened them. When you update your address online or by phone, ask whether the change applies to all your accounts or just the one you are currently viewing.

The safest approach is to update each account separately to confirm the change took effect for all of them. Log into each account individually and verify the address in the settings. If you have linked accounts (for example, a checking and savings account opened at the same time), they may share one address, but credit cards opened separately often have their own address records.

Common reasons to update your Chase address

You might need to change your address if you are moving to a new home, relocating for work, or using a temporary address while traveling. Some people update their address to a PO box or a family member's address if they will not be at their current location for an extended period.

If you recently moved and forgot to update your address with Chase, do it as soon as you remember. Delayed statements or missed notices about account changes can cause problems later. If you suspect mail was sent to your old address after you moved, contact Chase to ask whether any important documents were mailed and request that they be resent to your new address.

Frequently Asked Questions

How long does it take for a Chase address change to show up on my statements?

Online and phone updates usually take effect within one to two business days. Your next statement will be mailed to your new address once the change is processed. In-person updates at a branch typically take effect when ready, though it may still take one business day for the change to appear in the system.

Do I need to update my address separately for my Chase credit card and checking account?

It depends on how your accounts are linked. If you opened them together, they may share one address on file. If you opened them at different times or online versus in a branch, they may have separate addresses. The safest approach is to log into each account and verify the address independently, then update any that are incorrect.

What if I change my address but have a check or payment coming to my old address?

Checks and payments sent before you update your address will still go to your old address. If you are expecting a check or refund, update your address after it has been sent or contact the sender to provide your new address. For automatic payments or direct deposits already scheduled, the change does not affect them — they will continue as planned.

Can I update my Chase address if I do not have online access?

Yes. You can call the customer service number on your Chase card or statement, or visit a branch in person with your ID. Both methods work even if you do not use online banking or the mobile app.

Will changing my address affect my credit score or account status?

No. Updating your mailing address is a routine account maintenance change and does not affect your credit score, account standing, or any active services linked to your account.