How to Get a Replacement Debit Card From Chase

How to order a new Chase debit card

You can order a replacement debit card through Chase's mobile app, online banking portal, or by calling Chase customer service. The fastest method is usually the mobile app — you can request a replacement card in under two minutes, and Chase will mail it to your address on file within 7 to 10 business days.

If your card was lost or stolen, you should also report it when ready through the same channels so Chase can deactivate it and prevent unauthorized charges. Once you report the card, Chase will typically issue a replacement at no cost.

If you need a card faster than standard mail delivery, some Chase branches offer expedited shipping for a fee, though availability varies by location. You can also visit a Chase branch in person to ask about rush delivery options.

Key Takeaways

• The Chase mobile app is the quickest way to request a replacement card — you can complete the request in minutes without calling.
• Standard replacement cards arrive in 7 to 10 business days; expedited shipping is available at some branches for an additional fee.
• If your card was lost or stolen, report it when ready to prevent unauthorized charges — replacement cards for fraud or loss are issued at no cost.
• You can also order a replacement through Chase.com or by calling the customer service number on the back of your current card.
• Your new card will have a different card number, so you will need to update any recurring payments or subscriptions that charge your debit card.

Ordering through the Chase mobile app

Open the Chase mobile app and sign in with your username and password. Tap the debit card you want to replace, then look for an option labeled "Card Services," "Manage Card," or "Order a Replacement Card" — the exact wording varies depending on your phone's operating system and which version of the app you have.

Select the reason you need a replacement: lost, stolen, damaged, or straightforward want a new card. Chase will confirm your mailing address and ask you to verify the last four digits of your Social Security number for security. Review the details and confirm your order. You will receive a confirmation number on screen and via email.

Your replacement card will be mailed to the address Chase has on file. If you have moved recently and updated your address in online banking but not in the app, the app may not reflect the change when ready — log out and back in, or use Chase.com instead to make sure your current address is used.

Ordering through Chase.com

Go to Chase.com and sign in to your account. Click on the debit card you want to replace, then select "Card Services" or "Manage This Card." Look for an option to order a replacement card.

You will be asked to confirm your mailing address and the reason for the replacement. Chase will send you a confirmation email with an estimated delivery date. If you do not see the replacement card option on your card's details page, try logging out and back in — sometimes the page needs to refresh to show all available actions.

Ordering through the website works the same way as the app, but some people find the website easier to navigate on a computer. Both routes send your replacement to the same address and arrive on the same timeline.

Ordering by phone

Call the customer service number on the back of your current debit card. A representative will verify your identity by asking for your name, date of birth, and the last four digits of your Social Security number. Tell them you need a replacement card and confirm your mailing address.

The representative can also help if you are not sure whether you want to report your card as lost or stolen, or if you have questions about expedited shipping. Phone support is available 24/7, so this is a good option if you discover your card is missing outside of business hours.

If you do not have your card with you, you can still call Chase — the representative can look up your account using your Social Security number and date of birth. Have your checking account number ready to speed up the process.

What to do if your card was lost or stolen

Report the card to Chase as soon as you realize it is missing. You can do this through the app, website, or phone — all three methods will deactivate your card when ready so it cannot be used for new charges. Chase will not charge you for a replacement card when you report it as lost or stolen.

After you report the card, check your recent transactions in the app or on Chase.com to look for any charges you do not recognize. If you see unauthorized charges, contact Chase right away — you have 60 days from the statement date to report fraud, and Chase will typically reverse fraudulent charges while they investigate.

Your replacement card will have a new card number, expiration date, and CVV (the three-digit security code on the back). Any recurring charges set to your old card number will fail, so you will need to update those accounts with your new card details once the replacement arrives.

Updating recurring payments after you get a new card

Once your replacement card arrives, you will need to update any subscriptions or automatic payments that charge your old card number. This includes streaming services, gym memberships, insurance payments, utility bills, and any other recurring charges.

Log into each account and update the payment method with your new card number, expiration date, and CVV. Some companies will send you a notice that your payment failed when they try to charge your old card — that is a reminder to update them. Do not wait for the failure notice; update them as soon as your new card arrives to avoid missed payments or service interruptions.

If you set up a payment and forget to update it, you may see a failed payment on your statement. This will not hurt your credit, but it may result in late fees from the company or a temporary service interruption. Updating proactively takes 10 to 15 minutes and prevents this problem entirely.

Expedited shipping and rush delivery options

Standard replacement cards arrive in 7 to 10 business days. Some Chase branches offer expedited or overnight shipping for an additional fee — typically $15 to $25, though the exact cost varies by location and shipping speed.

To learn about expedited shipping is available, call the customer service number on your current card or visit a Chase branch near you. Not all branches offer this service, and it may not be available for all account types. If you need a card urgently, ask the representative what options exist in your area.

If you cannot wait for mail delivery and expedited shipping is not available, you can visit a Chase branch and ask whether they can issue a temporary card or provide a cash advance while you wait for your replacement to arrive.

Frequently Asked Questions

How long does it take to get a replacement debit card from Chase?

Standard delivery is 7 to 10 business days to the address on file. Expedited shipping is available at some branches for a fee and can deliver in 1 to 3 business days, though not all locations offer this service. Your replacement card will have a different card number than your old one.

Do I have to pay for a replacement card?

No — replacement cards are free whether your card was lost, stolen, damaged, or you straightforward want a new one. If you want expedited shipping instead of standard mail, that fee varies by location and shipping speed, typically $15 to $25.

Can I get a replacement card the same day?

Same-day issuance is not available through mail. Some Chase branches may be able to issue a temporary card or provide other options if you need access to funds when ready — call your local branch or the customer service number on your current card to ask what is available in your area.

What happens to my old card number when I get a replacement?

Your old card number is deactivated and cannot be used. Any recurring payments or subscriptions tied to that number will fail, so you will need to update them with your new card number, expiration date, and CVV once your replacement arrives.

Can I order a replacement card if I do not have my current card with me?

Yes — you can call Chase customer service at the number on your statement or account documents, or log into Chase.com or the mobile app using your username and password. Chase will verify your identity using your name, date of birth, and Social Security number.