How to Order Checks from Your Chase Bank Account

You can order checks through Chase's website, mobile app, or by calling the bank directly

Chase offers three main ways to order checks: online through your Chase account, through the Chase mobile app, or by phone with a customer service representative. The online and app methods are the fastest and let you see your order status right away. Phone ordering takes longer but works if you prefer speaking to someone or have questions about check designs.

Checks typically arrive within 7 to 10 business days for standard orders, though Chase offers expedited shipping if you need them sooner. You will pay a fee for checks — the cost varies depending on the quantity you order and the design you choose. Reorder checks before you run out, because the ordering process itself takes time and you may need them before the new batch arrives.

Key Takeaways

• Order checks online at chase.com, through the Chase mobile app, or by calling 1-800-935-9935 to reach a representative.
• Standard check orders arrive in 7 to 10 business days; expedited options are available but cost more.
• Chase charges a fee per box of checks, and the price depends on quantity and design — basic checks cost less than designer or duplicate checks.
• You can only order checks for accounts in your own name; joint account holders must both authorize the order or one person must be listed as the primary account owner.
• Reorder when you have about one book of checks left, not when you are completely out, to avoid running short while waiting for delivery.

Ordering checks online through your Chase account

Log into your Chase account at chase.com and look for the "Checks" or "Order Checks" link, usually found under the account services or settings section. Click through to the check ordering page and select your account from the dropdown menu if you have multiple accounts. You will see options for check quantity, design, and delivery speed.

Choose how many boxes of checks you want — most people order one or two boxes at a time. Select a design from the available options: basic checks are the least expensive, while duplicate checks (which create a carbon copy) or personalized designs cost more. Review the total fee before you confirm the order. Chase will show you an estimated delivery date based on the shipping method you choose.

After you place the order, you can check its status by returning to the same page in your account. You will see tracking information once the checks ship. Some orders show a tracking number you can use with the carrier; others just show "in transit" until they arrive.

Ordering checks through the Chase mobile app

Open the Chase mobile app and tap the menu icon (three horizontal lines) in the bottom right corner. Look for "Checks" or "Order Checks" in the menu. Select the account you want to order checks for, then choose your quantity, design, and shipping speed just as you would online.

The app process is identical to the website — you see the same designs, the same fees, and the same delivery timeframes. The main advantage is convenience if you are already in the app managing your account. You can track your order status in the app as well, and Chase will send you a notification when your checks ship.

Ordering checks by phone

Call Chase customer service at 1-800-935-9935 and tell the representative you want to order checks. Have your account number ready, and let them know which account you are ordering for if you have more than one. The representative will walk you through the same options: quantity, design, and shipping speed.

Phone ordering is slower than online or app ordering because the representative has to process your request manually. However, it is useful if you have questions about check designs, need help choosing between options, or prefer not to order online. The representative can also tell you when ready if there are any holds on your account that would prevent check ordering.

Check fees and what affects the price

Chase charges per box of checks, not per individual check. A standard box contains 25 checks. The fee for basic checks ranges depending on your account type and current promotions — some Chase accounts include free check orders, while others charge a flat fee per box. Designer checks and duplicate checks cost more than basic checks.

The total cost also depends on how many boxes you order at once. Ordering two boxes at the same time may cost less per box than ordering one box. Expedited shipping — which gets your checks to you in 3 to 5 business days instead of 7 to 10 — adds a surcharge to your order.

If you are unsure about the exact fee for your account type, the online ordering page or the representative on the phone will show you the total cost before you confirm. You will not be charged until you complete the order.

Delivery timeframes and tracking your order

Standard delivery takes 7 to 10 business days from the time you place your order. This means if you order on a Monday, your checks will likely arrive the following Monday through Wednesday. Expedited delivery shortens this to 3 to 5 business days but costs extra.

Once your checks ship, Chase provides tracking information through your account or the mobile app. Some shipments include a carrier tracking number (usually USPS or UPS) that you can use to monitor the package. Others straightforward show "in transit" until delivery. Checks are usually delivered to the address on file for your account.

If your checks do not arrive within the promised timeframe, contact Chase customer service. They can investigate the shipment and reorder your checks if necessary. Keep the tracking information or order confirmation number handy when you call.

Joint accounts and who can order checks

If you have a joint account, either account owner can order checks online or through the app without the other person's permission. The checks will be printed with both names on them (or however the account is registered). If you want checks printed with only one person's name, that person must be the primary account holder, and you may need to call Chase to make that request.

If you are an authorized user on someone else's account but not the account owner, you cannot order checks through online banking or the app. You would need the account owner to place the order, or you can call Chase and ask them to process the order with the account owner's authorization.

Frequently Asked Questions

How long does it take to get checks after I order them?

Standard delivery is 7 to 10 business days. Expedited shipping takes 3 to 5 business days but costs more. The exact timeframe depends on when you place your order and which shipping method you choose. You can see the estimated delivery date before you confirm your order online or through the app.

Can I order checks if my account is frozen or has a hold on it?

No. If your account has a hold or is frozen, Chase will not process a check order. If you try to order online or through the app, the system will block the order. Call Chase customer service to find out why the hold is in place and what you need to do to remove it before ordering checks.

What if I need checks urgently and cannot wait 7 to 10 days?

Chase offers expedited shipping that delivers checks in 3 to 5 business days for an additional fee. If you need checks even faster, you can visit a Chase branch in person and ask if they have temporary check stock available. Some branches can print a small number of checks on the spot, though this is not may provide at all locations.

Can I order checks with a different name or address than what is on my account?

Checks must be printed with the name and address registered to your account. If you need to change either one, you must update your account information first through Chase online banking or by visiting a branch. Once your account is updated, you can order checks with the new information.

What happens if my checks arrive damaged or with errors?

Contact Chase customer service right away with photos of the damaged checks or details about the error. Chase will reorder your checks at no charge and have them shipped to you. Keep the damaged checks until the replacement order arrives in case Chase needs to see them.