How to Replace a Debit Card at Chase Bank

How to replace your Chase debit card

You can replace a Chase debit card through Chase's mobile app, online banking portal, or by calling Chase customer service. The fastest route is the app or website — you can order a replacement card in minutes and it arrives in 7 to 10 business days. If you need the card sooner, you can visit a Chase branch in person to request expedited shipping or a temporary card.

Chase charges no fee to replace a standard debit card that is lost, stolen, or damaged. If your card is straightforward worn out or the magnetic stripe no longer works, Chase will also replace it at no cost. The replacement card arrives with a new card number and expiration date.

Key Takeaways

• You can order a replacement debit card through the Chase mobile app, Chase.com, or by calling 1-800-935-9935 without visiting a branch.
• Standard replacement takes 7 to 10 business days; visiting a branch may offer faster options depending on your location.
• Your replacement card will have a new card number, so you will need to update any recurring payments or subscriptions linked to the old card.
• If your card was stolen or used fraudulently, report it when ready — Chase will not charge you for unauthorized transactions once reported.

Replacing your card through the Chase mobile app

Open the Chase mobile app and sign in to your account. Tap the debit card you want to replace, then look for an option labeled "Card Services," "Manage Card," or "Replace Card" — the exact wording varies by app version. Select the reason your card needs replacement: lost, stolen, damaged, or worn out.

Chase will confirm your mailing address and ask whether you want standard or expedited shipping. Standard shipping is free and takes 7 to 10 business days. Expedited shipping may be available for an additional fee depending on your account type and location. After you confirm, your replacement card is ordered and you will see a confirmation message with an expected arrival date.

Replacing your card on Chase.com

Go to Chase.com and sign in. Navigate to your checking or savings account, then find the debit card section. Click on the card you want to replace and look for a "Replace Card" or "Card Services" option. You will be asked to select why you need a replacement and confirm your mailing address.

After you submit the request, Chase sends a confirmation email with your replacement card's expected arrival date. You can track the status of your replacement card in the app or on the website under "Card Services" or "Pending Orders."

Replacing your card by phone or in person

Call Chase customer service at 1-800-935-9935 to report a lost or stolen card and request a replacement. Have your account number and a form of identification ready. The representative will confirm your mailing address and process the replacement over the phone. This method takes the same 7 to 10 business days as online ordering.

If you need a card faster, visit a Chase branch in person. Some branches can issue a temporary card on the spot or arrange expedited shipping. Availability depends on your branch location and account type, so call ahead to confirm what your branch offers. Bring a government-issued ID and your account information.

What happens to your old card number

Your replacement card comes with a new card number, expiration date, and CVV (the three-digit security code on the back). Your old card number stops working when ready once Chase processes your replacement request. This protects you if the card was lost or stolen.

Before your replacement card arrives, you need to update any recurring charges — subscriptions, automatic bill payments, gym memberships, or other services that charge your debit card automatically. Log into each service and enter your new card number and expiration date. If you do not update these before the old card stops working, those payments will fail and you may be charged late fees by the service provider.

If your card was stolen or used fraudulently

Report the theft or fraud to Chase when ready by calling 1-800-935-9935 or through the mobile app. Chase will freeze the card right away so no further charges can be made. You are not responsible for unauthorized transactions once you report the card stolen or compromised.

Chase will send you a replacement card and may also send a temporary card or offer to expedite shipping at no charge when fraud is involved. Keep documentation of the fraudulent charges and any police report if you filed one — Chase may ask for these when investigating the claim.

Frequently Asked Questions

How long does it take to get a replacement debit card from Chase?

Standard replacement takes 7 to 10 business days. Some Chase branches offer expedited shipping or temporary cards for faster access, though availability varies by location. Call your branch or ask when you visit to see what options they have.

Do I have to pay to replace my debit card?

No. Chase does not charge a fee to replace a lost, stolen, damaged, or worn-out debit card. Expedited shipping may have a fee depending on your account type, but standard replacement is free.

What do I do if my recurring payments fail after I get my new card?

Log into each service that charges your card and update your payment method with the new card number and expiration date. Do this before your old card stops working to avoid missed payments and late fees. If a payment already failed, contact the service to make a manual payment and ask them to retry the charge with your new card information.

Can I use my old card after I order a replacement?

Your old card stops working once Chase processes your replacement request. If you need to use a card before the replacement arrives, you can use a different Chase debit card on the same account if you have one, or use a Chase credit card if you have one.

What if my replacement card arrives damaged?

Contact Chase when ready at 1-800-935-9935 and report the damage. Chase will send another replacement at no charge. Do not attempt to use a damaged card, as it may not work at ATMs or point-of-sale terminals.