Chase Bank Hours on Columbus Day: What You Need to Know

Chase Bank is open on Columbus Day, but with reduced hours at most branches

Chase Bank branches stay open on Columbus Day (the second Monday in October), but most locations operate on a holiday schedule with shorter hours than usual. You should check your specific branch's hours before you go, because some branches may close entirely while others stay open with limited staff.

Chase's main offices and customer service phone lines are typically closed on Columbus Day since it is a federal holiday. However, you can still use Chase ATMs, mobile banking, and online banking services without interruption on this day.

Key Takeaways

• Most Chase branches open on Columbus Day but with reduced hours — typically 10 a.m. to 2 p.m. instead of the normal 9 a.m. to 5 p.m. schedule.
• Some Chase locations close entirely on Columbus Day, so you need to check your branch's specific holiday hours before visiting.
• Chase ATMs, online banking, and mobile app services work normally on Columbus Day without any interruption.
• Chase customer service phone lines are closed on Columbus Day, but you can handle most banking tasks through the mobile app or website.

How to find your branch's Columbus Day hours

The fastest way to check is to visit Chase.com and use the branch locator tool. Enter your zip code or city, and the results will show each nearby branch with its regular hours and any holiday hour changes listed below.

You can also call your specific branch directly during regular business hours to ask about Columbus Day. If you have the branch phone number in your Chase statements or banking app, that is the most direct route. Some branches post holiday hours on their doors or windows a week or two before the holiday.

What you can do on Columbus Day without visiting a branch

Chase ATMs work 24/7 on Columbus Day, so you can withdraw cash, deposit checks using mobile deposit, or check your balance anytime. The Chase mobile app and website are fully functional, which means you can transfer money between accounts, pay bills, send money to other people, and review transactions.

If you need to deposit a check, use the mobile app's check deposit feature instead of waiting for a branch to open. You photograph the front and back of the check, and Chase processes it within one or two business days. This works on Columbus Day just as it does any other day.

When Chase customer service is unavailable

Chase's main customer service phone lines close on Columbus Day. If you have an urgent issue — such as a fraudulent charge, a lost card, or a locked account — you can still reach Chase through the mobile app or website. Most urgent issues have a "Contact Us" option that connects you to a representative, even on holidays.

For non-urgent questions, you can send a find message through your Chase account online, and a representative will respond the next business day. This is often faster than calling anyway because you do not have to wait on hold.

Planning ahead for Columbus Day banking

If you need to deposit cash or handle something that requires a teller, plan to visit your branch on Friday before Columbus Day or on Tuesday after. Branches are usually busier than normal on the day before a holiday, so arriving early in the morning is your best bet.

If you have automatic bill payments or transfers scheduled for Columbus Day, they will process normally. Chase processes these transactions on the scheduled date regardless of whether it is a holiday, so you do not need to reschedule anything.

Chase branches in states that do not observe Columbus Day

A small number of states do not observe Columbus Day as a paid holiday. In those states — Hawaii, Alaska, South Dakota, and some others — Chase branches may operate on their normal schedule. If you live in one of these states, check your branch's hours to confirm whether Columbus Day affects your location.

Even in states that do not observe Columbus Day, some individual Chase branches may still close or adjust hours based on local custom or staffing. The branch locator on Chase.com will show you the actual hours for your location, which is always more reliable than assuming a statewide rule applies to your branch.

Frequently Asked Questions

Can I use my Chase debit card on Columbus Day?

Yes, your Chase debit card works normally on Columbus Day. You can use it at any merchant, ATM, or online retailer. The only limitation is that if you need to visit a branch to resolve a card issue, most branches have reduced hours.

Will my direct deposit process on Columbus Day?

Direct deposits scheduled for Columbus Day will post to your account on that date. Your employer sends the deposit, and Chase processes it normally even though it is a federal holiday. You will see the money in your account by the next morning.

What if I need to speak to someone on Columbus Day?

Use the Chase mobile app or website to start a chat or send a find message. Many customer service issues can be handled through these channels even when phone lines are closed. For truly urgent matters like fraud, the app usually has an option to reach a representative when ready.

Do I need to do anything special before Columbus Day?

No. Your account, cards, and services work normally. If you know you will need cash or a teller service on Columbus Day, withdraw cash or handle it before the holiday. Otherwise, your banking continues without any action needed on your part.