How to Check If Chase Bank's Website or App Is Down Right Now

How to tell if Chase is having problems or if it's your connection

When you can't log into Chase online banking or your app won't load, the problem could be on Chase's end, your internet connection, your device, or somewhere in between. The fastest way to find out is to check a third-party outage tracker, then test your own connection, then contact Chase directly if neither of those shows the issue.

Chase does not publish a public status page the way some banks do. That means you cannot go to a Chase URL and see "System Status: All Systems Operational." Instead, you have to look elsewhere first, then call Chase if you need confirmation.

Key Takeaways

• Third-party outage trackers like Downdetector and IsItDownRightNow show real-time reports from other Chase customers experiencing problems, updated every few minutes.
• If the outage tracker shows no problems but you still cannot access Chase, restart your device, clear your browser cache, or try a different browser before calling.
• Chase customer service can confirm whether they are experiencing a known outage and tell you when service is expected to return.
• Chase typically posts updates about planned maintenance on their website 24 to 48 hours in advance, usually scheduled for nights or weekends.
• If you need when ready access to your account during an outage, you can visit a Chase branch in person or call their phone banking line.

Check Downdetector and other outage tracking sites

Downdetector is a website that collects reports from users experiencing problems with websites and apps. When many people report problems with Chase at the same time, Downdetector shows a spike in the graph. Visit downdetector.com, search for "Chase Bank," and look at the graph for the last few hours. If you see a sharp spike in the last 30 minutes, Chase is likely having an outage.

IsItDownRightNow.com works the same way. Both sites update every few minutes based on new reports. Neither site is run by Chase, so they are independent sources. If both show no spike, the problem is probably on your end, not Chase's.

These sites also show what part of Chase's service is affected — sometimes the website works but the mobile app does not, or vice versa. Read the recent user comments to see what specific error messages people are getting.

Test your own internet and device

If the outage tracker shows no problems, try these steps in order before you call Chase:

1. Restart your device (phone, tablet, or computer). Close the Chase app or browser completely, wait 30 seconds, then open it again.
2. Switch from WiFi to mobile data, or from mobile data to WiFi. Sometimes your internet connection is slow or unstable without being completely down.
3. Try a different browser. If you normally use Chrome, try Safari or Firefox. If you normally use the app, try the website on a computer instead.
4. Clear your browser cache and cookies. In Chrome, press Ctrl+Shift+Delete (Windows) or Command+Shift+Delete (Mac), select "All time," and click "Clear data."
5. Try accessing a different website to confirm your internet is working. If you can reach Google or your email but not Chase, the problem is specific to Chase.

These steps fix the majority of login problems that are not caused by an outage. If you still cannot access Chase after trying all five, and the outage tracker shows no problems, contact Chase directly.

Contact Chase customer service to confirm an outage

Chase customer service can tell you whether they are experiencing a known outage and when they expect service to return. Call 1-800-935-9935 from any phone — you do not need to log in. Have your account number or the phone number associated with your account ready, though the automated system may not require it.

If you reach a representative, tell them you cannot access online banking or the mobile app and ask whether Chase is experiencing a known outage. They can also tell you if the problem is specific to your account or affecting all customers. If it is specific to your account, they may be able to reset your login or unlock your access on the spot.

During a major outage, wait times can be long. If you need when ready access to your account, you can also visit a Chase branch in person with your ID and ask a teller to help you, or use phone banking (the same number above) to check your balance or make transfers without logging into the website.

Planned maintenance windows and scheduled downtime

Chase schedules maintenance on their systems regularly, usually at night or on weekends when fewer people are using online banking. These are not outages — they are planned. Chase typically announces maintenance 24 to 48 hours in advance on their website and in the mobile app.

When you open Chase.com or the app during a maintenance window, you will usually see a message saying "We're performing scheduled maintenance" with an estimated time when service will return. If you see this message, the outage is planned and temporary. You do not need to call customer service.

Maintenance windows usually last between 30 minutes and 4 hours. If the estimated time passes and you still cannot access your account, then contact Chase to confirm whether the maintenance is running longer than expected.

What to do if you need money during an outage

If Chase online banking is down and you need to move money or check your balance, you have options that do not require the website or app. Phone banking works independently of the website — call 1-800-935-9935 and follow the prompts to check your balance, transfer money between accounts, or pay bills.

You can also visit a Chase branch in person. Bring your ID and a teller can help you withdraw cash, deposit a check, or transfer money. Branch hours vary by location, but most Chase branches are open until 5 or 6 p.m. on weekdays and have limited Saturday hours.

If you need to pay a bill and cannot reach Chase, contact the company you owe money to and tell them you are experiencing a banking outage. Most creditors and utilities will accept a late payment if you can show you attempted to pay on time but your bank's system was down.

Frequently Asked Questions

Why does Chase not have a public status page like other banks?

Chase has not published a dedicated status page, though some other large banks have. You can check Downdetector or call customer service instead. Chase does post maintenance announcements in the app and on their website 24 to 48 hours before scheduled downtime.

Can I still use my Chase debit card if the website is down?

Yes. Online banking outages do not affect your debit card, credit card, or ATM access. You can still swipe your card at stores, withdraw cash from ATMs, and use contactless payment. Only the website and mobile app are affected during an outage.

How long do Chase outages usually last?

Unplanned outages vary widely — some last 15 minutes, others several hours. Planned maintenance usually lasts 30 minutes to 4 hours. Check Downdetector to see how long the current outage has been going on, or call Chase for an estimated time to restoration.

Will I be charged fees if I cannot pay a bill during an outage?

Chase typically waives late fees if you can show the outage prevented you from paying on time. Contact Chase and the company you owe money to and explain the situation. Keep screenshots of the outage tracker or the maintenance message as proof.

Is my account hacked if I cannot log in?

Not necessarily. Check Downdetector first — if many people cannot log in, it is an outage, not a hack. If only you cannot log in and the outage tracker shows no problems, your account may be locked for security. Call Chase at 1-800-935-9935 and they can unlock it or reset your password.