Chase Bank Hours on Columbus Day: What to Expect

Chase Bank branches are closed on Columbus Day

Chase observes Columbus Day as a federal holiday, so most branches are closed on that day. The exact date changes each year — Columbus Day falls on the second Monday in October. In 2024, that is October 14. In 2025, it is October 13.

When a Chase branch is closed for a federal holiday, you cannot visit in person, but you can still use ATMs, mobile banking, and online services. If you need to speak with someone or conduct business that requires a teller, you will need to visit on a different day.

Some Chase locations in shopping centers or malls may have different hours than standalone branches, so if you are near one of those locations, it is worth calling ahead to confirm whether it will be open. A few retail locations operate on their own schedule and may stay open even when the main Chase branch network is closed.

Key Takeaways

• Chase branches close on Columbus Day, which occurs on the second Monday in October each year.
• ATMs and online banking remain available even when physical branches are closed.
• Mobile app services, bill pay, and transfers can all be done from your phone or computer on Columbus Day.
• Some Chase locations inside retail stores may have different holiday schedules than traditional branches.
• Calling your specific branch before the holiday is the fastest way to confirm its hours.

What you can still do on Columbus Day without visiting a branch

Chase ATMs operate 24/7, including on Columbus Day. You can withdraw cash, deposit checks using the mobile app and an ATM, transfer money between accounts, and check your balance at any Chase ATM.

Online banking through Chase.com and the Chase mobile app work normally on the holiday. You can pay bills, transfer money between your own accounts, send money to other people through Chase QuickPay, set up direct deposits, and review your account history.

If you need to deposit a check and do not have access to a Chase ATM, you can photograph the front and back of the check using the mobile app and submit it that way. The deposit usually posts within one business day.

You can also use your Chase debit card at any merchant, ATM, or online retailer on Columbus Day. The holiday only affects Chase branch locations, not the card itself or the payment network that processes your transactions.

When Chase branches reopen after Columbus Day

Chase branches reopen on the next business day after Columbus Day. If Columbus Day falls on a Monday, branches reopen on Tuesday. Hours return to their normal schedule — typically 9 a.m. to 5 p.m. on weekdays, though some locations open earlier or stay open later.

If you need to conduct business that requires a teller — such as depositing a large amount of cash, ordering a cashier's check, discussing a loan, or resolving an account issue — plan to visit on Tuesday or later in the week. Teller services are not available through ATMs or online banking.

Services that may be delayed on Columbus Day

Wire transfers initiated through online banking or the app on Columbus Day may not process until the next business day, since the banking system itself is closed. If you need a wire to reach someone urgently, initiate it before the holiday.

Checks you deposit on Columbus Day through mobile deposit will be processed the next business day. Checks deposited at an ATM may take slightly longer because the ATM is not staffed and the deposit must be collected and processed manually.

Customer service phone lines are typically closed on Columbus Day as well. If you need to speak with someone, call back on Tuesday or use the chat feature in the mobile app, which may have limited availability during the holiday.

How to find your branch's specific hours

Visit Chase.com and use the branch locator tool. Enter your zip code or address, and the results will show each nearby branch's hours for the week, including whether it is closed on Columbus Day.

You can also call your branch directly. The phone number appears in the branch locator results. Calling is especially useful if your branch is inside a retail location, since those hours sometimes differ from standalone branches. Speaking with staff directly removes any doubt about whether your specific location will be open.

Frequently Asked Questions

Will my direct deposit post on Columbus Day?

Direct deposits scheduled for Columbus Day may post on that day or the next business day, depending on your employer's payroll system and when they submit the deposit. Check with your employer if you are unsure of the timing.

What if I need cash and the ATM is out of service?

If a Chase ATM is down, you can visit any other bank's ATM or a retail location like a grocery store that has an ATM. You may be charged a fee by the other bank, but you will still be able to withdraw cash.

Can I call Chase customer service on Columbus Day?

Most Chase customer service lines are closed on Columbus Day. However, the mobile app may have a chat feature available with limited hours. For urgent issues, you can also visit a Chase branch the next business day.

Do I need to do anything special to use online banking on Columbus Day?

No. Log in to Chase.com or the mobile app as you normally would. All online services work the same way on Columbus Day as they do on any other day.

What if my branch is inside a grocery store or mall?

Retail locations sometimes have different holiday schedules than standalone Chase branches. Call ahead to confirm, since some may stay open while the main branch network is closed.