Chase Bank Hours on Presidents Day: What to Expect

Chase Bank branches are closed on Presidents Day, but online and mobile banking remain available

Chase Bank observes Presidents Day as a federal holiday and closes all physical branch locations on that day. You cannot visit a branch, use the ATM inside the building, or speak to a banker in person. However, you can still access your account through Chase's website and mobile app, make transfers, pay bills, and check your balance from home.

Presidents Day falls on the third Monday in February each year. In 2024 it is February 19, in 2025 it is February 17. Chase follows the federal holiday calendar, so the closure applies nationwide to all branches.

If you need cash or have a transaction that requires a banker's help, plan ahead. ATMs outside Chase buildings (in grocery stores, other banks' networks, or standalone machines) will work on Presidents Day, though you may be charged a fee depending on your account type and the ATM network.

Key Takeaways

• All Chase Bank branches close on Presidents Day, which occurs on the third Monday in February.
• Online banking, mobile app access, and bill pay work normally on Presidents Day without interruption.
• ATMs outside Chase buildings remain available, though out-of-network ATM fees may explore depending on your account.
• Chase customer service phone lines are also closed on Presidents Day, so plan calls for the business day before or after.

What you can and cannot do on Presidents Day

You can transfer money between your own Chase accounts, send money to other people through Chase QuickPay or Zelle, deposit checks through mobile check deposit, and pay bills to companies or individuals. You can also view your transaction history, set up alerts, and manage your account settings.

You cannot visit a branch to withdraw cash, deposit cash, order a new debit card in person, speak to a banker about a loan or account change, or use the branch ATM. If you need to report a lost or stolen card, you can do that through the mobile app or by calling the number on the back of your card — that line operates 24/7.

Planning ahead for Presidents Day closures

If you know you will need cash on Presidents Day or the day after, withdraw it before the holiday. Presidents Day falls on a Monday, so the branch will reopen on Tuesday morning. If you have a check to deposit, use mobile deposit through the app instead of waiting for the branch to open.

If you need to speak to someone about an account issue, call Chase customer service on Friday or earlier in the week. The phone line is closed on Presidents Day itself. For urgent card issues like fraud or a lost card, the 24/7 number on the back of your card is always staffed.

Using ATMs on Presidents Day

Chase ATMs located inside branch buildings will not work on Presidents Day because the branches are closed. However, Chase ATMs in other locations — such as grocery stores, pharmacies, or shopping centers — typically remain available because they are not inside a Chase branch.

If you use an ATM that is not part of the Chase network, you will likely be charged a fee. The amount varies by ATM operator and your account type. Some Chase checking accounts include a certain number of out-of-network ATM fee refunds each month, so check your account details or call before the holiday to confirm what you have.

Chase customer service on Presidents Day

Chase's main customer service phone lines are closed on Presidents Day. If you have a question about your account, a pending transaction, or a billing issue, you will need to call on a different day or use the online chat feature if it is available through your account.

The fraud and lost card line, which appears on the back of your debit or credit card, operates 24 hours a day, 7 days a week, including Presidents Day. If your card is lost, stolen, or you see unauthorized charges, call that number when ready.

Other Chase services on Presidents Day

Chase investment and brokerage services through Chase You Invest may have different hours than retail banking. If you hold investments through Chase, check your account or call the investment line before Presidents Day to confirm whether you can trade or access that service.

Chase mortgage and home equity services also operate on their own schedule. If you have a mortgage or home equity line of credit with Chase, contact that department directly to ask about Presidents Day hours, as they may have a separate customer service line that operates differently than retail banking.

Frequently Asked Questions

Can I use my Chase debit card to buy things on Presidents Day?

Yes. Your debit card works at stores, restaurants, and online retailers on Presidents Day just like any other day. The holiday only affects Chase Bank branches and their customer service lines, not the card itself or the ability to make purchases.

Will my direct deposit go through on Presidents Day?

Direct deposits scheduled for Presidents Day may arrive a day late because the banking system processes them on business days. If your direct deposit is normally scheduled for Presidents Day, it will likely post on Tuesday instead. Check with your employer about their payroll schedule.

Can I pay my Chase credit card bill on Presidents Day?

Yes. You can pay your credit card bill through the Chase website or mobile app on Presidents Day. If you pay by mail, make sure to send it early enough that it arrives before your due date, since the branch will not process it on the holiday.

What if I need to dispute a charge on Presidents Day?

You can report a dispute through your online account or mobile app on Presidents Day. For urgent issues, call the number on the back of your card — the fraud line is open 24/7. Document the charge and the reason for the dispute so you have it ready when you call.

Are Chase ATMs in grocery stores open on Presidents Day?

Chase ATMs located inside grocery stores or other retail locations are usually open on Presidents Day because they are not inside a Chase branch building. However, ATMs inside Chase branches themselves will not be accessible. If you are unsure whether a specific ATM is inside or outside a branch, use a different ATM to be safe.