Chase Bank Hours on Veterans Day: What You Need to Know

Chase Bank is closed on Veterans Day

Chase Bank observes Veterans Day as a federal holiday and closes all branches on November 11th each year. This means you cannot visit a physical branch, use the drive-through, or speak to a banker in person on that day. However, you can still access your account online and through the Chase mobile app, and ATMs remain available 24/7.

If you need to handle banking tasks on Veterans Day, plan ahead. Deposits made through ATMs or mobile deposit will process the next business day. Transfers between your own Chase accounts go through when ready online, but transfers to other banks may not post until the following day. The holiday affects only branch locations and phone support — your card, online banking, and automated systems keep working.

Key Takeaways

• All Chase Bank branches close on Veterans Day (November 11th), but online banking and ATMs stay open around the clock.
• Mobile deposit and ATM deposits process the next business day when made on a holiday.
• You can transfer money between your own Chase accounts when ready online, even on Veterans Day.
• Transfers to other banks initiated on Veterans Day will not post until the next business day.
• Customer service phone lines are closed on Veterans Day, so plan calls for the day before or after.

What you can do on Veterans Day without a branch

Chase online banking and the mobile app work around the clock, including Veterans Day. You can check balances, review transactions, pay bills, transfer money between your own accounts, and set up alerts without any interruption. These actions happen in real time or within seconds. Your login credentials work the same way they do on any other day.

ATMs are also available all day. You can withdraw cash, deposit checks through the ATM envelope slot (though the deposit will not post until the next business day), and transfer money between your own accounts at the machine. If you need cash for the holiday, withdraw it on November 10th or earlier. ATM withdrawals are when ready and do not depend on branch staff.

When deposits and transfers post after Veterans Day

Checks and cash deposited through an ATM on Veterans Day will not be available in your account until November 12th. The same applies to mobile check deposits made through the Chase app. The bank does not process deposits on the holiday itself, so timing matters if you need the money quickly. This delay is standard for all federal holidays.

Transfers you send to another bank (like a wire or ACH transfer) initiated on Veterans Day will sit in the queue and post on November 12th. Transfers between your own Chase accounts happen when ready, even on the holiday. If you need money to move to another bank urgently, send it on November 10th instead. The receiving bank may also have its own processing delays depending on when they receive the transfer.

Chase customer service is closed on Veterans Day

Chase phone support is not available on Veterans Day. If you need to speak to someone about fraud, a locked account, or a problem with your card, call on November 10th or November 12th. For urgent issues that cannot wait, some Chase locations in hospitals or airports may have limited hours — check the branch locator on Chase.com to see if any near you are open.

The Chase app has a message feature that lets you contact support, but responses will not come until the next business day. Email inquiries also queue up and are answered after the holiday. If your issue is not urgent, sending a message through the app is a good way to document the problem and get a response on November 12th.

Planning ahead for Veterans Day banking

If you know you will need cash, make a withdrawal on November 10th. If you need to deposit a check and want it to post the same day, deposit it before November 11th. If you are expecting a wire transfer or ACH payment from an employer or another bank, ask them to send it on November 12th or later so it arrives on time.

Bill payments scheduled through Chase bill pay will go out on their normal schedule — the system does not skip the holiday. If a bill is due on November 11th, schedule the payment for November 10th to be safe, since some billers may not process payments received on a federal holiday. Automatic recurring payments also continue as scheduled.

Your debit and credit cards work on Veterans Day

Chase debit cards and credit cards function normally on Veterans Day. You can use them at stores, gas pumps, restaurants, and online retailers without any interruption. The card networks themselves do not close for federal holidays. Purchases post to your account on the normal schedule, and you can check your balance through the app anytime.

If your card is lost or stolen, you can freeze it when ready through the Chase mobile app or by calling the number on the back of your card. The freeze takes effect right away, even on Veterans Day. You do not need to wait for a branch to open to protect your account.

Frequently Asked Questions

Will my direct deposit arrive on Veterans Day?

Direct deposits scheduled for November 11th may arrive on November 12th instead, depending on when your employer sends the payroll file. Many employers send payroll the day before a federal holiday to account for the bank closure. Contact your payroll department if you are unsure of the timing for your specific paycheck.

What if I need to report a lost or stolen card on Veterans Day?

Call the number on the back of your card or use the Chase mobile app to freeze or lock your card when ready. You can also report fraud through the app. If you need to speak to someone, call on November 12th. For when ready card replacement, visit a Chase branch on November 12th.

Are Chase ATMs open on Veterans Day?

Yes. ATMs are open 24/7, including Veterans Day. You can withdraw cash, check your balance, and deposit checks (though the deposit will not post until November 12th). ATM transactions are not affected by branch closures.

Can I pay my Chase credit card bill on Veterans Day?

Yes. You can pay through online banking or the mobile app anytime, including Veterans Day. The payment will post the next business day. If your due date is November 11th, pay on November 10th to avoid any processing delays.

What if I locked myself out of my Chase account on Veterans Day?

Use the "Forgot Password" or "Unlock Account" option on the Chase login page to reset your access. These tools work 24/7 and do not require a branch or phone support. If you cannot reset it yourself, you will need to call customer service on November 12th.