How to Check If Chase Bank's Website Is Down and What to Do

How to tell if Chase's website is actually down

Chase's website goes down for two different reasons, and knowing which one you're dealing with matters because the fix is different. A service outage means Chase's servers are offline — this affects everyone trying to log in. A personal access problem means your device, internet connection, or account is the issue — this affects only you.

Start by checking whether other people are reporting problems right now. Go to Downdetector.com, search for "Chase Bank", and look at the graph on the left side. If you see a spike in the last hour, Chase's systems are down. If the graph is flat, the problem is on your end. You can also search Twitter or Reddit for "Chase Bank down" with today's date — real outages generate dozens of posts within minutes.

If Downdetector shows no spike and you still cannot log in, try these steps in order: restart your web browser completely, clear your browser's cache and cookies (instructions vary by browser), try a different browser entirely, and try the Chase mobile app instead of the website. If the app works but the website does not, the problem is your browser, not Chase. If neither works, restart your internet router by unplugging it for 30 seconds.

Key Takeaways

• Downdetector.com shows you in seconds whether Chase's outage is real or whether the problem is on your device.
• Real outages affect everyone and generate posts on Twitter and Reddit within minutes of starting.
• If Downdetector shows no outage, restart your browser, clear your cache, try a different browser, and restart your router in that order.
• Chase's mobile app and website sometimes fail separately, so testing both tells you whether the problem is Chase's systems or your connection.
• During a confirmed outage, you can still reach your account through the Chase mobile app, call 1-800-935-9935, or visit a branch in person.

What to do during a confirmed Chase outage

If Downdetector confirms that Chase's website is down and you need to access your account, you have three working options. The Chase mobile app often stays online when the website goes down because they run on separate systems — read it from your phone's app store if you do not have it already. You will need your username and password, which are the same ones you use for the website.

If the app is also down or you do not have a smartphone, call Chase's customer service line at 1-800-935-9935. A representative can answer questions about your account, process certain transactions, and tell you when the website is expected to return. Have your account number and a form of ID ready. Wait times are usually longer during outages, so call early if you can.

For urgent transactions like stopping a payment or reporting fraud, visit a Chase branch in person. Bring your ID and account number. Branch staff can handle most account changes when ready, and you will not have to wait for the website to come back online.

Why Chase's website goes down and how long it usually takes

Chase performs scheduled maintenance on its systems roughly once per month, usually on weekend mornings between 12:01 a.m. and 6:00 a.m. Eastern time. These outages are announced in advance on the Chase website and mobile app — if you see a banner saying "Scheduled Maintenance", the outage is planned and will end by the time listed. Scheduled maintenance typically lasts one to four hours.

Unplanned outages happen when Chase's servers experience a technical failure, a cyberattack, or a surge in traffic that overwhelms the system. These are rare but unpredictable. During the COVID-19 pandemic, Chase experienced several unplanned outages when millions of people tried to log in simultaneously to check their accounts. Unplanned outages usually last between 30 minutes and three hours, though some have lasted longer.

Chase publishes updates about ongoing outages on its status page at status.chase.com. This page shows which services are affected (website login, mobile app, bill pay, transfers, etc.) and an estimated time to resolution. Bookmark this page if you want to check outage status without relying on third-party sites like Downdetector.

Common reasons your Chase account looks inaccessible when the website is fine

Your browser's cache stores old versions of websites to load them faster next time. If Chase's website changed recently and your cache is serving you an outdated version, you may see error messages or login failures even though the website is working. Clear your cache by going to your browser settings, finding "Clear browsing data" or "Clear cache", selecting "All time", and checking the box for "Cookies and other site data". Then try logging in again.

If you have not logged into Chase in several months, your password may have expired. Chase requires password changes periodically for security. When you try to log in with an expired password, you will see an error message. Go to Chase's login page and click "Forgot username or password?" to reset it. You will need access to the email address or phone number on file with your account.

If you recently changed your password or set up two-factor authentication, make sure you are entering the correct information. Two-factor authentication sends a code to your phone or email that you must enter after your password — if you do not receive the code, check your spam folder or try the "Send code again" button. If you still cannot receive codes, call Chase at 1-800-935-9935 to verify your contact information.

How to report a problem to Chase directly

If you have confirmed that Chase's website is down (using Downdetector or the status page) and you need to report the issue, call 1-800-935-9935 and select the option for technical support or account access. Tell the representative that you cannot access the website and provide the time you first noticed the problem. Chase tracks these reports to understand the scope of the outage.

You can also report issues through the Chase mobile app if it is working. Go to the menu, select "Contact Us", and choose "Report a Problem". Describe what happened and when. Chase's technical team reviews these reports and uses them to prioritize fixes.

Do not report the outage through social media expecting a quick response — Chase's social media team does not handle technical support. Stick to the phone line or the app for fastest help.

Protecting your account while the website is down

During an outage, scammers sometimes send fake emails or texts claiming to be from Chase, saying the outage is your fault and asking you to "verify" your account information. These are phishing attempts. Chase will never ask you to confirm your password, Social Security number, or full account number through email or text. Delete these messages and do not click any links.

If you receive a suspicious message claiming to be from Chase during an outage, forward it to phishing@chase.com (for email) or take a screenshot and report it through the Chase mobile app under "Contact Us" > "Report Fraud or Suspicious Activity". Chase's security team investigates these reports.

Do not try to log into Chase through a link in an email or text, even if it looks official. Always go directly to chase.com by typing it into your browser, or use the official Chase mobile app from your phone's app store.

Frequently Asked Questions

Is Chase Bank's website down right now?

Check Downdetector.com or status.chase.com to see current outage status. Both sites update in real time. If you see a spike on Downdetector's graph in the last hour or a red status on Chase's status page, the website is down. If both show normal status but you still cannot log in, the problem is your device or connection, not Chase.

Can I use my Chase debit card while the website is down?

Yes. Outages affect only the website and mobile app login. Your debit card, ATM access, and in-branch services work normally. You can also call 1-800-935-9935 to check your balance or make certain transactions by phone.

What should I do if I need to pay a bill and Chase's website is down?

Use the Chase mobile app if it is working. If the app is also down, call 1-800-935-9935 and a representative can process the payment for you over the phone. For bill payments to other companies, you can also pay directly through those companies' websites instead of using Chase Bill Pay.

How do I know if Chase's outage is scheduled or unplanned?

Scheduled maintenance appears as a banner on Chase's website and mobile app before it happens, usually with a specific date and time window. Unplanned outages have no advance notice. Check status.chase.com during an outage — it will say "Scheduled Maintenance" if planned, or describe the issue if unplanned.

Will I lose money or data if Chase's website is down?

No. Outages affect only your ability to view and manage your account online. Your money stays in your account, transactions continue to process, and no data is lost. Once the website comes back online, everything will be exactly as you left it.