Chase Bank Branch and Customer Service Hours

Chase branch hours vary by location and day of the week

Chase bank branches do not all open and close at the same time. Most branches open between 9 a.m. and 10 a.m. on weekdays and close between 4 p.m. and 6 p.m., but some locations stay open later or open earlier. Saturday hours typically run from 9 a.m. to 1 p.m. or 9 a.m. to 3 p.m., and many branches are closed on Sunday.

The fastest way to find your specific branch's hours is to visit Chase.com, use the branch locator tool, and enter your zip code or address. The locator shows hours for that location, holiday closures, and whether the branch offers services like coin deposit or safe deposit boxes. You can also call the branch directly — the phone number appears in the locator results.

Some Chase locations inside grocery stores or other retail spaces keep different hours than standalone branches. A Chase inside a Walmart, for example, may close when the store closes, which could be earlier than a traditional branch.

Key Takeaways

• Most Chase branches open between 9 a.m. and 10 a.m. on weekdays and close between 4 p.m. and 6 p.m., but hours vary by location.
• Saturday hours are usually 9 a.m. to 1 p.m. or 9 a.m. to 3 p.m., and most branches are closed on Sunday.
• The Chase branch locator at Chase.com shows exact hours for your nearest location and any holiday closures.
• Chase branches inside retail stores may keep the store's hours rather than traditional banking hours.

How to check hours before you visit

Go to Chase.com and select "Locations" or "Find a Branch." Enter your zip code, city, or address. The results show each nearby branch with its full hours, phone number, and available services. You can also filter by service type — for example, if you need a safe deposit box or want to deposit cash after hours.

If you call the branch, have your zip code ready. The representative can tell you whether the branch is open that day and whether you need an appointment for your specific task. Some Chase locations require appointments for certain services, especially during busy times.

Chase customer service phone hours

Chase customer service by phone operates differently from branch hours. The main customer service line is open Monday through Friday from 8 a.m. to 8 p.m. Eastern Time, and Saturday from 9 a.m. to 5 p.m. Eastern Time. Sunday hours are 10 a.m. to 6 p.m. Eastern Time. The phone number for customer service appears on the back of your Chase debit or credit card.

Wait times are often shorter early in the morning or mid-afternoon on weekdays. If you call during peak hours — lunch time or late afternoon — you may wait longer. Chase also offers a callback option: you can request a call back instead of waiting on hold, and a representative will call you at the number you provide.

Chase online and mobile banking access

Chase online banking and the Chase mobile app are open 24 hours a day, seven days a week. You can check balances, transfer money between accounts, pay bills, deposit checks by photo, and view transaction history at any time. Not all services are available through the app — for example, you cannot open a new account or explore for a loan through mobile banking.

If you encounter a technical issue with the app or website, you can contact Chase technical support during customer service hours. Some issues may be resolved by logging out, clearing your app cache, or restarting your device.

ATM access and after-hours banking

Chase ATMs are available 24 hours a day. You can withdraw cash, deposit checks, transfer money, and check your balance at any Chase ATM using your debit card or mobile wallet. Some ATMs also accept cash deposits.

If you need to speak with someone after branch hours, you have limited options. You can call customer service during their hours, use the mobile app to handle routine tasks, or visit an ATM. Chase does not offer after-hours in-person banking at most locations, though some branches in major cities may have extended hours or weekend appointments available by request.

Holiday hours and closures

Chase branches close on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on state or local observance. The branch locator on Chase.com shows upcoming holiday closures for your specific location.

On days when branches are closed, you can still use ATMs, online banking, and the mobile app. Customer service phone lines may have reduced hours or different wait times on holidays.

Frequently Asked Questions

Are all Chase branches open on Saturday?

Most Chase branches are open on Saturday, typically from 9 a.m. to 1 p.m. or 9 a.m. to 3 p.m. Some branches in smaller towns or rural areas may be closed on Saturday. Check your specific branch's hours using the locator at Chase.com.

Can I do my banking outside of branch hours?

Yes. You can use Chase ATMs 24/7, access online banking and the mobile app anytime, and call customer service during their hours (Monday–Friday 8 a.m.–8 p.m., Saturday 9 a.m.–5 p.m., Sunday 10 a.m.–6 p.m. Eastern Time). Many routine tasks do not require a branch visit.

What if I need to visit a branch but it's closed?

Use the Chase branch locator to find another location nearby that is open. You can also call customer service to ask whether your task can be handled by phone, mail, or through the mobile app. Some services, like opening an account or getting a cashier's check, require an in-person visit.

Do Chase branches inside stores keep different hours?

Yes. Chase branches located inside grocery stores, Walmart, or other retail locations typically keep the store's hours, which may be earlier or later than a standalone branch. The branch locator shows the exact hours for each location.

Is Chase customer service available on weekends?

Yes. Customer service is available Saturday 9 a.m.–5 p.m. Eastern Time and Sunday 10 a.m.–6 p.m. Eastern Time. However, some services may be limited on weekends, and you may experience longer wait times than on weekdays.