Chase Bank Branch and Customer Service Hours

Chase branch hours vary by location, but most branches open at 9 a.m. and close between 5 p.m. and 6 p.m. on weekdays

Chase does not set a single closing time for all branches. Each location has its own schedule based on customer traffic, staffing, and local demand. The most common closing time is 5 p.m. on Monday through Friday, though some branches in busy areas stay open until 6 p.m. or later. Saturday hours typically run from 9 a.m. to 1 p.m. or 2 p.m., and most branches are closed on Sunday.

The only way to know your specific branch's closing time is to look it up directly. You can find hours on Chase's website by entering your zip code, calling the branch phone number, or using the Chase mobile app to search nearby locations.

Key Takeaways

• Most Chase branches close at 5 p.m. on weekdays, but some locations stay open until 6 p.m. depending on demand and staffing.
• Saturday hours are usually 9 a.m. to 1 p.m. or 2 p.m., and branches are typically closed on Sunday.
• You can find your branch's exact hours on Chase.com, the Chase mobile app, or by calling the branch directly.
• Chase customer service by phone is available 24/7, even when branches are closed.

How to find your branch's closing time

Visit Chase.com and click "Locations" or use the branch locator tool. Enter your zip code or address, and the results will show each nearby branch with its full hours of operation. The hours listed are updated regularly, so this is the most reliable source.

If you prefer to call, dial the main Chase customer service number on the back of your debit or credit card. A representative can tell you the hours for any branch you plan to visit. You can also call the branch directly if you have its phone number.

The Chase mobile app also has a branch locator. Open the app, tap the menu icon, select "Find a branch or ATM," and search by location. Hours appear alongside the address and phone number.

Why closing times differ between branches

Chase adjusts branch hours based on how busy each location is. A branch in a downtown office building may close earlier than one in a shopping center because customer traffic patterns are different. Staffing levels, local holidays, and seasonal changes also affect when a branch closes.

Some branches may have reduced hours on certain days or close for lunch. These variations are why checking ahead is important, especially if you need to handle something that requires in-person service.

What to do if you need to visit outside branch hours

Chase ATMs are available 24/7 for deposits, withdrawals, and balance checks. If you need to deposit a check or withdraw cash outside branch hours, an ATM can handle most of these tasks. You can also use mobile check deposit through the Chase app to photograph and submit checks from home.

For account questions, transfers, or other services that require a person, call Chase customer service at the number on your card. Representatives are available around the clock, seven days a week. They can handle many requests without you needing to visit a branch.

Chase customer service phone hours

Chase customer service by phone operates 24 hours a day, 7 days a week. This means you can reach someone to answer questions about your account, report a lost card, dispute a transaction, or request a wire transfer at any time, even if your local branch is closed.

The phone number is on the back of your debit card, credit card, or statement. When you call, have your account number or card number ready to speed up the process.

Holiday hours and closures

Chase branches close on major U.S. holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. Check your branch's hours on Chase.com or call ahead if you plan to visit around a holiday.

ATMs remain open on holidays, and customer service by phone is also available. If you need to handle banking on a holiday, these options can help you complete most tasks.

Frequently Asked Questions

What time does Chase close on Saturday?

Most Chase branches close between 1 p.m. and 2 p.m. on Saturday, though some locations may have different hours. Check your specific branch on Chase.com or call ahead to confirm, as Saturday hours vary more than weekday hours.

Can I deposit a check after the branch closes?

Yes. You can use a Chase ATM to deposit checks 24/7, or use mobile check deposit in the Chase app to photograph and submit the check from your phone. Both methods work outside branch hours.

Is Chase customer service open on weekends?

Yes. Chase customer service by phone is open 24/7, including weekends and holidays. Call the number on your card to reach a representative at any time.

Do all Chase branches have the same closing time?

No. Each branch sets its own hours based on location and demand. Most close at 5 p.m. on weekdays, but some stay open until 6 p.m. or later. Always check your specific branch's hours before visiting.

What should I do if I need to visit a branch but it's closed?

Use a Chase ATM for deposits, withdrawals, and balance checks, or call customer service at the number on your card. Many banking tasks can be handled by phone or ATM without visiting a branch in person.