Chase Bank Hours: When Branches and Customer Service Are Open

Chase branch hours vary by location, but most branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m.

Chase does not set a single opening time for all branches. Each location has its own schedule based on the market it serves. Most branches in urban and suburban areas open at 9 a.m. Monday through Friday, but some open as early as 8 a.m. or as late as 10 a.m. Closing times range from 5 p.m. to 6 p.m. on weekdays, with some locations staying open until 7 p.m.

Saturday hours are shorter. Most Chase branches open at 9 a.m. on Saturday and close between 1 p.m. and 3 p.m., though some locations do not open on Saturday at all. Very few Chase branches are open on Sunday.

The fastest way to find your branch's exact hours is to visit Chase.com, enter your zip code in the branch locator, and click on the location. The hours appear on that branch's page. You can also call the branch directly or use Google Maps, which usually displays the current hours.

Key Takeaways

• Most Chase branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., but hours vary by location.
• Saturday hours are typically 9 a.m. to 1 p.m. or 3 p.m., and most branches are closed on Sunday.
• The Chase branch locator on Chase.com shows the exact hours for your specific location.
• Chase customer service phone lines are open seven days a week, with hours that differ from branch hours.

How to find your specific branch's hours

Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually in the footer or top navigation. Enter your zip code or address. The search results show nearby branches with their full hours listed on each location's detail page.

If you prefer to call, dial the main Chase customer service number on the back of your debit card or credit card. A representative can tell you the hours for any branch you name. Google Maps also displays branch hours if you search "Chase Bank near me" — the hours shown there are usually current, though you should confirm with the branch directly if you are making a special trip.

Chase customer service phone hours

Chase customer service lines are open seven days a week, but the hours depend on which service you need. For general account questions and card services, most lines are open from 8 a.m. to 9 p.m. Eastern time on weekdays and 9 a.m. to 6 p.m. on weekends. Mortgage and investment services have different hours.

The exact hours are listed on the back of your card or on your account statement. You can also find them on Chase.com under "Contact Us." If you call outside business hours, an automated system will tell you when the line opens next and may offer to take a message or direct you to an automated service.

Chase online banking and mobile app access

Chase online banking and the Chase mobile app are open 24 hours a day, seven days a week. You can check your balance, transfer money between accounts, pay bills, and deposit checks by phone at any time. Some services, like wire transfers, may process only during business hours even if you submit them at night.

If you encounter an error or need to speak to someone about a transaction made outside business hours, you will need to wait until customer service opens. The app will usually show you when the next representative is available.

ATM access and after-hours services

Chase ATMs are available 24 hours a day at most branch locations and at many other places. You can withdraw cash, deposit checks, and transfer money between accounts using an ATM at any time, even when the branch is closed. ATM transactions process when ready for withdrawals and usually within one business day for deposits.

If you need to speak to someone after hours, Chase offers a callback service through some ATMs. You can request a call from a representative during the next business day. Not all ATMs have this feature, so check the screen when you use it.

Holiday hours and closures

Chase branches are closed on federal holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on additional holidays depending on the state or region.

On the day before or after a major holiday, some branches may have reduced hours. Check Chase.com or call your branch directly if you are planning to visit around a holiday. Online banking and ATMs remain open on holidays.

Frequently Asked Questions

Are all Chase branches open at the same time?

No. Each Chase branch sets its own hours based on local demand and staffing. Two branches in the same city may have different opening and closing times. Always check your specific branch's hours on Chase.com or by calling ahead.

Can I do my banking outside of branch hours?

Yes. Online banking, the mobile app, and ATMs are available 24/7. You can check balances, transfer money, pay bills, and deposit checks anytime. For services that require speaking to a person, you will need to call during customer service hours or visit during branch hours.

What if I need to visit a branch on the weekend?

Most Chase branches are open on Saturday from 9 a.m. to 1 p.m. or 3 p.m., but some are closed on weekends entirely. Use the branch locator on Chase.com to confirm Saturday hours for your location before you go. Very few branches are open on Sunday.

How do I reach Chase customer service outside of branch hours?

Call the number on the back of your card. Customer service is open seven days a week, typically 8 a.m. to 9 p.m. Eastern time on weekdays and 9 a.m. to 6 p.m. on weekends. Hours vary by service type, so check your card or Chase.com for the exact times.

Do Chase ATMs work when the branch is closed?

Yes. ATMs are available 24 hours a day, seven days a week, even when the branch is closed. You can withdraw cash, deposit checks, and transfer money between accounts at any time. Deposits usually post within one business day.