Chase Bank Branch and Customer Service Hours

Chase branch hours vary by location, but most branches open at 9 a.m. and close between 5 and 6 p.m. on weekdays

Chase does not set a single closing time for all branches. Each location has its own schedule based on customer traffic, staffing, and local demand. A branch in a busy downtown area might stay open until 6 p.m., while a suburban location might close at 5 p.m. Some branches open as early as 8 a.m., and a few stay open until 7 p.m. on certain weekdays.

Saturday hours are typically shorter — most branches open at 9 a.m. and close between 1 and 3 p.m. Many Chase branches are closed on Sundays, though some locations in high-traffic areas may have limited Sunday hours. The only reliable way to know your branch's exact hours is to check directly with that location.

Key Takeaways

• Most Chase branches close between 5 and 6 p.m. on weekdays, but hours vary by location.
• Saturday hours are usually 9 a.m. to 1 or 3 p.m., and most branches are closed Sundays.
• You can find your branch's specific hours on Chase.com by entering your zip code or using the branch locator tool.
• Chase customer service phone lines are open longer than branch hours and can handle many transactions without a visit.

How to find your specific branch's closing time

The fastest way is to visit Chase.com and use the branch locator. Enter your zip code or address, and the tool will show every Chase location near you with its exact hours. You can also call your branch directly — the phone number appears in the locator results.

If you are looking at a branch you plan to visit soon, check the hours the day before. Some branches adjust their schedule for holidays or local events, and the locator updates to reflect temporary closures.

When you cannot visit during branch hours

Chase operates phone banking and digital services outside of branch hours. You can call Chase customer service at the number on the back of your debit or credit card — these lines are typically open from 8 a.m. to 9 p.m. on weekdays and 9 a.m. to 6 p.m. on weekends, though hours vary slightly by account type.

For routine tasks like checking your balance, transferring money between accounts, paying bills, or reporting a lost card, the phone line or Chase mobile app will handle the request without requiring a branch visit. The app is open 24/7 for most functions.

What you can and cannot do outside branch hours

You can deposit checks using the Chase mobile app's mobile check deposit feature at any time. You can also transfer money to other Chase accounts or external banks, pay bills, and check your balance through the app or phone banking. ATM withdrawals and deposits are available around the clock at any Chase ATM.

Tasks that require a teller or banker — such as opening a new account, explore for a loan, ordering a cashier's check, or resolving a complex dispute — must happen during branch hours. If you need one of these services and cannot visit during posted hours, call the branch directly to ask if they can schedule an appointment before or after your regular availability.

Holiday hours and closures

Chase branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on the state or local observance. The branch locator on Chase.com will show holiday closures for your location.

Even when branches are closed on holidays, ATMs remain available, and phone banking and the mobile app continue to operate. If you need to withdraw cash or deposit a check on a holiday, use an ATM. If you need to speak with someone, call the customer service number on your card — representatives are usually available even on holidays.

Frequently Asked Questions

Do all Chase branches have the same closing time?

No. Each branch sets its own hours based on location and demand. A downtown Chase branch might close at 6 p.m., while a suburban branch closes at 5 p.m. Always check your specific branch's hours on Chase.com or by calling ahead.

Are Chase branches open on Saturday?

Most Chase branches are open on Saturday from 9 a.m. to 1 or 3 p.m., but hours vary by location. Some branches in busy areas may stay open later. Check your branch's schedule on Chase.com to confirm.

Can I deposit a check after the branch closes?

Yes, if you use the Chase mobile app's mobile check deposit feature. You can photograph and deposit checks 24/7 through the app. The funds typically appear in your account within one business day.

What if I need to visit a branch but cannot make it during posted hours?

Call your branch directly and ask if a banker can meet you outside regular hours or if they offer appointment-based service. Some branches will accommodate requests for account openings or loan applications by appointment. For urgent issues, phone banking can often resolve the problem without a branch visit.

Is Chase customer service available after branches close?

Yes. Phone banking is open later than most branches — typically until 9 p.m. on weekdays. The mobile app is available 24/7 for checking balances, transferring money, depositing checks, and paying bills. Call the number on your card to reach a representative outside branch hours.