Chase Bank Hours: When Branches and Customer Service Are Open

Chase branch hours vary by location, but most branches open at 9 a.m. and close between 5 and 6 p.m. on weekdays

Chase does not set a single opening time for all branches. Each location has its own schedule based on local demand and staffing. The majority of Chase branches open at 9 a.m. on Monday through Friday, but closing times range from 5 p.m. to 6 p.m. depending on the branch. Saturday hours typically run from 9 a.m. to 1 p.m., and most branches are closed on Sunday.

The fastest way to find your specific branch's hours is to visit Chase.com, enter your zip code in the branch locator, and click on the branch name. The hours appear on the branch details page. You can also call the branch directly — the phone number is listed in the same locator. If you are planning a visit, calling ahead takes 30 seconds and confirms the branch is open, since holiday schedules and staffing changes can shift hours without notice.

Key Takeaways

• Most Chase branches open at 9 a.m. weekdays and close between 5 and 6 p.m., but your specific branch may differ.
• Saturday hours are usually 9 a.m. to 1 p.m., and most branches do not open on Sunday.
• The Chase branch locator at Chase.com shows the exact hours for your location and lets you call the branch directly.
• Holiday schedules often change branch hours, so confirm before you visit on or near a federal holiday.
• Chase customer service phone lines are open longer than branches — typically 7 a.m. to 11 p.m. on weekdays.

How to find your branch's exact hours

Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually in the footer or top navigation. Enter your zip code or city name. A map appears with nearby branches marked. Click on the branch you plan to visit, and a details panel opens showing the full address, phone number, and hours for each day of the week.

If the branch locator shows hours that seem wrong or outdated, call the branch directly using the phone number on the same page. Branch staff can confirm whether they are open today and whether they have the service you need — for example, some smaller branches do not have a safe deposit box area or a mortgage specialist on site.

Saturday and Sunday hours

Most Chase branches are open on Saturday from 9 a.m. to 1 p.m. Some high-traffic branches in urban areas stay open until 2 p.m. or 3 p.m. on Saturday, but this is not standard. Very few Chase branches open on Sunday; if you need banking on Sunday, check your branch locator first rather than assuming it will be open.

If your branch is closed when you need it, Chase offers mobile deposit through its mobile app — you can photograph checks and deposit them without visiting a branch. You can also use any Chase ATM to withdraw cash, transfer money between accounts, or check your balance 24 hours a day.

Holiday schedules and closures

Chase branches close on federal holidays including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on local observance. Hours may be reduced the day before or after a holiday even if the branch is technically open.

If you are planning a banking task around a holiday, check the Chase website or call your branch at least a day in advance. The branch locator sometimes displays holiday hours, but not always — a phone call is the safest way to confirm. If you need cash or to deposit a check on a holiday, use an ATM or mobile deposit instead.

Customer service phone hours

Chase customer service is available by phone longer than branches are open in person. Phone lines typically operate from 7 a.m. to 11 p.m. on weekdays and 8 a.m. to 10 p.m. on Saturday. Hours vary slightly by the type of account or service you need — credit card customer service, for example, may have different hours than checking account support.

When you call Chase, you will reach an automated system first. You can handle many tasks without speaking to a person, including checking your balance, making a payment, or reporting a lost card. To reach a representative, follow the prompts or say "representative." Wait times are usually shorter early in the morning or late in the evening.

Online and mobile banking access

Chase.com and the Chase mobile app are open 24 hours a day, seven days a week. You can check your balance, transfer money between accounts, pay bills, deposit checks by photo, and manage most account settings without visiting a branch or calling customer service. Some transactions, like ordering a cashier's check or accessing a safe deposit box, still require a branch visit during business hours.

If you are locked out of your online account or forget your password, Chase offers password reset through the login page at any time. If you cannot reset it yourself, you will need to call customer service or visit a branch during open hours.

Frequently Asked Questions

Are Chase branches open on holidays?

No. Chase branches close on federal holidays like Thanksgiving, Christmas, Independence Day, and Labor Day. Some branches may have reduced hours the day before or after a holiday. Check your branch locator or call ahead to confirm hours around any holiday.

Can I do my banking outside branch hours?

Yes. You can use Chase ATMs 24/7 to withdraw cash, deposit checks, and transfer money. The Chase mobile app and website are also open around the clock for checking balances, paying bills, and depositing checks by photo. For tasks that require a person, call customer service at 7 a.m. to 11 p.m. on weekdays.

Do all Chase branches have the same hours?

No. Each branch sets its own schedule based on local demand and staffing. Most open at 9 a.m. and close between 5 and 6 p.m. on weekdays, but some vary. Use the branch locator at Chase.com to see your specific location's hours.

What if I need to visit a branch but it is closed?

If your branch is closed, try a different Chase location nearby — the branch locator shows all branches in your area and their hours. For urgent issues, call customer service at the number on your card. For deposits and check deposits, use mobile deposit or an ATM instead.

Are Chase ATMs available 24 hours?

Yes. Chase ATMs are available 24 hours a day, seven days a week. You can withdraw cash, deposit checks, transfer money, and check your balance at any time, even when branches are closed.