Chase Bank Branch and Customer Service Hours

Chase Bank branch hours vary by location, but most branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m.

Chase does not set a single opening time for all branches nationwide. Each location has its own schedule based on customer traffic, staffing, and local demand. The most common weekday hours are 9 a.m. to 5 p.m. or 9 a.m. to 6 p.m., but some branches in busy areas open earlier or stay open later. Saturday hours typically run from 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m., and most branches are closed on Sunday.

The fastest way to find your specific branch's hours is to visit Chase.com, enter your zip code in the branch locator, and click on the branch name. You will see the full weekly schedule, holiday closures, and whether that location has a drive-through. You can also call the branch directly — the phone number appears in the same locator result.

Key Takeaways

• Most Chase branches open at 9 a.m. on weekdays and close between 5 p.m. and 6 p.m., but hours vary by location.
• Saturday hours are usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m.; most branches are closed Sunday.
• Use the Chase branch locator at Chase.com to see the exact hours for your nearest location.
• Chase customer service phone lines are open seven days a week, typically from 8 a.m. to 9 p.m. Eastern time.

How to find your branch's specific hours

Go to Chase.com and look for the "Locations" or "Find a Branch" link, usually near the top of the page. Enter your zip code or city name and the site will show all nearby branches with their addresses, phone numbers, and full weekly schedules. Click on any branch name to expand the details.

The locator also tells you which services that branch offers — some locations have limited services or do not have a drive-through. If you need a specific service like a safe deposit box or a notary, check the branch details before you visit. Holiday schedules are posted separately, so if you are planning to visit on a holiday, call ahead to confirm the branch is open.

Chase customer service phone hours

Chase customer service is open seven days a week. The hours are typically 8 a.m. to 9 p.m. Eastern time for most account inquiries, but hours may vary slightly depending on the type of account or service you need. You can reach Chase by calling the number on the back of your debit card or credit card, or by calling 1-800-935-9935 for general customer service.

If you call outside of business hours, you will reach an automated system that can handle some requests — like checking your balance, transferring money between accounts, or reporting a lost card — without waiting for a representative. For complex issues that require a person, the system will schedule a callback or direct you to a representative during the next available time.

Chase online and mobile banking access

Chase online banking and the Chase mobile app are open 24 hours a day, seven days a week. You can check your balance, transfer money, pay bills, deposit checks by photo, and manage your accounts at any time. The only exception is scheduled maintenance windows, which Chase usually performs late at night or early morning and typically last less than an hour.

If you encounter an error or outage while using online or mobile banking outside of business hours, you can report it through the app or website. Chase will log your report and investigate it, though you may not receive a response until customer service hours resume. For urgent issues — like a fraudulent transaction or a lost card — call the number on the back of your card, which has 24-hour fraud support.

Drive-through and ATM access

Chase drive-through windows have different hours than the main branch. Most drive-throughs open at 8 a.m. or 8:30 a.m. and close between 6 p.m. and 7 p.m. on weekdays. Saturday drive-through hours are usually 9 a.m. to 1 p.m. or 9 a.m. to 2 p.m. Check your branch locator result to see whether your location has a drive-through and what its specific hours are.

Chase ATMs are available 24 hours a day at most locations. If you need cash, make a deposit, or check your balance outside of branch hours, you can use any Chase ATM. If you use an ATM that is not owned by Chase, you may be charged a fee by both Chase and the ATM operator, depending on your account type.

Holiday schedules and closures

Chase branches are closed on major U.S. holidays, including New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas. Some branches may also close on other holidays depending on the state or region. The branch locator on Chase.com shows holiday closures for your specific location.

Even when branches are closed, you can still use online banking, the mobile app, and ATMs. Customer service phone lines may have reduced hours on holidays, so if you need to speak with a representative, call ahead to confirm availability. If you have a time-sensitive issue on a holiday, use the automated phone system or the mobile app to handle what you can.

Frequently Asked Questions

Do all Chase branches open at 9 a.m.?

No. While 9 a.m. is the most common opening time for weekday branches, some locations open at 8 a.m. or 8:30 a.m., especially in busy downtown areas or near business districts. Use the branch locator to see the exact opening time for your location.

Can I do my banking outside of branch hours?

Yes. Chase online banking and the mobile app are open 24/7, and you can use any Chase ATM at any time. You can also call customer service 24 hours a day for fraud reporting or to use automated services like balance checks and transfers.

What time does Chase close on Saturday?

Most Chase branches close between 1 p.m. and 2 p.m. on Saturday, though some locations stay open until 3 p.m. or later. Check your branch's specific hours in the locator, as Saturday closing times vary more than weekday hours.

Is Chase open on Sunday?

Most Chase branches are closed on Sunday. However, you can still use online banking, the mobile app, and ATMs. If you need to speak with a customer service representative on Sunday, call the number on your card — some services are available through the automated system.

What should I do if I need to visit a branch but it is closed?

Use the Chase mobile app or online banking to handle routine tasks like transfers, bill payments, and balance checks. For deposits, use a Chase ATM or mobile deposit through the app. If you need a service that only a branch can provide, call ahead to confirm hours or visit the next business day.