Check your 5 Below gift card balance online or in store

You can look up your 5 Below gift card balance in three ways: on the 5 Below website, through their mobile app, or by asking a cashier in any store. The website and app both let you check without leaving home — you'll need the card number and, usually, the PIN on the back. In-store checks take seconds and require only the physical card.

5 Below does not charge a fee to check your balance. The balance shown is current as of that moment, though it may take a few hours to update after a purchase if you checked online or on the app.

Key Takeaways

  • The 5 Below website and mobile app both show your balance when you enter the card number and PIN.
  • Any 5 Below store cashier can scan your card and tell you the balance on the spot.
  • Checking your balance costs nothing and does not reduce the card value.
  • If you lose the PIN, you can still check your balance in a store or contact 5 Below customer service for help.

Using the 5 Below website to check balance

Go to the 5 Below website and look for a "Gift Card Balance" or "Check Balance" link, usually in the footer or under an account menu. Click it and enter the 16-digit card number printed on the front of your card. You will also need the four-digit PIN, which appears on the back.

After you enter both numbers, the site will show your remaining balance. Write down the balance or take a screenshot if you want to keep a record. The balance updates within a few hours of any purchase you made at a 5 Below store or on the website.

Checking balance through the 5 Below mobile app

read the 5 Below mobile app from the Apple App Store or Google Play. Open the app and look for a "Gift Card" or "Balance" section in the menu. Tap it and enter your card number and PIN the same way you would on the website.

The app shows your balance when ready and stores your card information if you choose to save it for future purchases. You can check as many times as you want without affecting the card's value.

Asking a cashier to check your balance in store

Bring your physical gift card to any 5 Below location during business hours. Hand it to a cashier and ask them to check the balance. They will scan the card or enter the number into their register and tell you how much money is left on it.

This method is fastest if you are already shopping or nearby. The cashier will not charge you, and you do not need to remember the PIN — the store system can look it up.

What to do if you forgot your PIN

If you do not have the PIN written down and cannot find it on the card, you can still check your balance in a 5 Below store. The cashier can look it up using only the card number. You can also contact 5 Below customer service by phone or through their website to ask for help recovering or resetting your PIN.

When you contact customer service, have your card number ready. They may ask for the last four digits of the phone number or email address used when the card was purchased, depending on how the card was bought.

How long it takes for balance updates

When you use your gift card to buy something in a 5 Below store, the balance updates right away at the register. If you check online or on the app later that day, the new balance may not show for a few hours — sometimes up to 24 hours depending on the time of purchase and system processing.

If you buy something on the 5 Below website using your gift card, the balance usually updates within a few hours. In-store checks always show the current balance because the cashier's register is connected directly to the gift card system.

Protecting your gift card number and PIN

Treat your gift card number and PIN like you would a debit card number. Do not share them in emails, texts, or with people you do not trust. If someone asks for your card details over the phone or online, verify that you are talking to 5 Below directly — scammers sometimes pose as customer service.

If your card is lost or stolen, contact 5 Below customer service right away. They may be able to freeze the card or transfer the balance to a new one, depending on how the card was originally purchased and registered.

Frequently Asked Questions

Can I check my 5 Below gift card balance without the PIN?

Yes. You can check your balance in any 5 Below store without the PIN — the cashier only needs the card number. Online and on the app, you will need both the card number and PIN to look it up yourself.

Does checking my balance use up any of the card's value?

No. Checking your balance does not cost anything and does not reduce the amount of money on the card. You can check as many times as you want.

How long does a 5 Below gift card stay valid?

5 Below gift cards do not expire. You can use the balance whenever you want, as long as the card itself is not lost or damaged. Some states have laws about gift card expiration, so check your state's rules if you are unsure.

What if the balance shown online is different from what the store says?

The store's balance is correct because the register is connected directly to the gift card system in real time. If the online balance looks different, it may not have updated yet from a recent purchase. Wait a few hours and check again.

Can I use my gift card balance to buy something online?

Yes. You can enter your gift card number and PIN at checkout on the 5 Below website just like you would a credit card. The balance will be deducted from your purchase, and any remaining balance stays on the card for future use.