You can cancel Planet Fitness by phone, in person, or by mail — the method you choose affects how quickly it takes effect

Planet Fitness requires you to cancel in one of three ways: calling their Member Services line, visiting your home club in person, or sending a certified letter. You cannot cancel online or through email. The membership ends on your next billing date if you cancel before that date arrives, or when ready if you cancel after it has passed. Most cancellations take effect within one to two billing cycles, though the company says it can take up to 10 business days to process your request.

If you signed up for an annual contract or promotional rate, you may owe an early termination fee — typically $58 to $75, depending on your membership type and location. Month-to-month memberships have no early termination fee. Before you cancel, check your membership agreement or call to confirm whether you owe anything beyond your final month's dues.

Key Takeaways

  • Planet Fitness processes cancellations only by phone, in-person visit, or certified mail — not online or email.
  • Your membership ends on your next billing date if you cancel before it arrives, or when ready if you cancel after.
  • Annual contracts and promotional rates often include early termination fees ranging from $58 to $75.
  • Keep a record of your cancellation request and confirmation number in case charges continue after your end date.
  • If you are charged after cancellation, contact your bank or credit card company to dispute the charge while you resolve it with Planet Fitness.

Canceling by phone

Call Planet Fitness Member Services at 1-844-PLANET-1 (1-844-752-6381). Have your membership number ready — you can find it on your membership card, receipt, or billing statement. The line is open Monday through Friday, 9 a.m. to 9 p.m. Eastern time, and Saturday and Sunday, 10 a.m. to 6 p.m. Eastern time. Wait times are typically shortest on weekday mornings.

When you reach a representative, state that you want to cancel your membership and provide your membership number. The representative will ask for your reason and may offer you a discount or pause option to keep you as a member. You are not required to accept any offer. Ask for a confirmation number and the exact date your membership will end. Write down both before you hang up.

Phone cancellation is the fastest method because you receive confirmation when ready. However, you may wait 15 to 30 minutes on hold during peak hours, particularly on weekday evenings and weekends.

Canceling in person at your home club

Visit the front desk of the Planet Fitness location where you signed up — this is called your "home club." Bring your membership card or a photo ID. Tell the staff member you want to cancel. They will ask you to sign a cancellation form and will give you a copy. This form serves as your receipt and proof of cancellation.

In-person cancellation is when ready and gives you a paper record. However, you must visit during the club's business hours, which vary by location. Some clubs are open as early as 5 a.m. and as late as 11 p.m., while others close by 8 p.m. Check your club's hours on the Planet Fitness website before you go.

If you cannot visit your home club, you can visit any Planet Fitness location and ask them to process your cancellation, though some locations may require you to call Member Services instead. Call ahead to confirm whether your local club will cancel a membership from a different location.

Canceling by certified mail

Send a certified letter to Planet Fitness Corporate Headquarters at 4500 Biscayne Boulevard, Miami, FL 33137. Include your full name, membership number, phone number, email address, and the date you want your membership to end. State clearly that you are requesting cancellation. Send the letter via USPS Certified Mail with Return Receipt so you have proof of delivery.

Keep a copy of your letter and the delivery receipt. Certified mail typically takes 3 to 5 business days to arrive, and Planet Fitness says it can take up to 10 business days to process the cancellation after receiving it. This method is the slowest but creates a paper trail if there is a dispute later.

Do not send your letter to a local club — it will not be processed there. Use only the corporate address listed above.

Understanding early termination fees and contract terms

Planet Fitness offers several membership types, and the terms vary. A standard month-to-month membership has no contract and no early termination fee. An annual membership typically locks you in for 12 months and charges an early termination fee if you cancel before the contract ends. Promotional rates — such as "$1 down, $10 per month" — often include a contract period as well.

The early termination fee is usually $58 to $75, but the exact amount depends on your membership type, the promotion you signed up for, and your location. Some clubs charge different fees. Check your membership agreement or call Member Services to find out whether you owe a termination fee before you cancel.

If you are on an annual contract and want to avoid the fee, you can wait until the contract ends and then cancel during the month before your renewal. For example, if your contract renews on March 15, you can cancel anytime between February 15 and March 14 without a fee. The membership will end on March 14 instead of renewing.

What happens after you cancel

Your membership ends on the date you and Planet Fitness agree to, or on your next billing date if you cancel before it arrives. You will lose access to all Planet Fitness locations when ready on that date. Your membership card will not work at the door.

You should stop being charged after your end date. However, billing errors do happen. Check your bank or credit card statement for the next two billing cycles to make sure no charges appear. If you see a charge after your cancellation date, contact your bank or credit card company first to dispute the charge. Then call Planet Fitness Member Services with your confirmation number and ask them to investigate.

If Planet Fitness continues to charge you and does not refund the charges after you dispute them, you can file a complaint with your state's attorney general office or with the Consumer Financial Protection Bureau (CFPB) at consumerfinance.gov.

Common reasons cancellations get delayed or rejected

The most common reason a cancellation does not take effect on time is that the request was not processed before your next billing date. If you cancel on the 20th and your billing date is the 22nd, you will be charged for the next month. You can then cancel again to end the membership at the following billing date, or you can dispute the charge with your bank if you believe it was made in error.

Another common issue is that the person who processed your cancellation did not record it correctly. This is why you need a confirmation number. If you are charged after your cancellation date and you have a confirmation number, call Member Services and provide it. They can look up the cancellation in their system and investigate why the charge went through.

If you cancel in person but the staff member does not give you a signed copy of the cancellation form, ask for one before you leave. Without it, you have no proof that you canceled, and disputes become harder to resolve.

Frequently Asked Questions

Can I cancel if I am on a promotional rate like $1 down?

Yes, but you may owe an early termination fee. Promotional rates usually come with a contract — often 12 months. If you cancel before the contract ends, you will owe the termination fee, typically $58 to $75. Check your membership agreement or call Member Services to confirm the fee amount before you cancel.

What if I move and there is no Planet Fitness near me?

You can still cancel without a fee if you move more than 25 miles away from your home club. Call Member Services and tell them you have moved. Ask them to waive the early termination fee based on distance. Some locations honor this request; others require proof of your new address. Having a change-of-address document or utility bill helps.

Can I pause my membership instead of canceling?

Yes. Planet Fitness offers membership freezes for 1 to 3 months, depending on your location. When you call or visit to cancel, ask about a freeze instead. This keeps your membership active but stops billing. When the freeze ends, your membership resumes automatically. Freezes are useful if you are traveling or temporarily unable to use the gym.

Do I get a refund if I cancel mid-month?

No. Planet Fitness does not refund unused portions of a month. If you cancel on the 15th of a month you have already paid for, you lose the remaining days. To avoid this, cancel just before your billing date so you use the full month you paid for.

What if Planet Fitness keeps charging me after I cancel?

Contact your bank or credit card company when ready and dispute the charge. Provide your cancellation confirmation number as evidence. At the same time, call Planet Fitness Member Services with your confirmation number and ask them to investigate. Keep records of all calls and emails. If the issue is not resolved within 30 days, file a complaint with your state's attorney general or the Consumer Financial Protection Bureau.