Cancel Albert through the app or website in three steps

To cancel your Albert subscription, open the Albert app or log into Albert.com, go to your account settings, select your subscription plan, and tap the cancel button. Albert will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline. Your cancellation takes effect when ready, though you keep access to Albert features through the end of your current billing cycle.

The process takes about two minutes. You do not need to contact customer support unless you run into a technical problem or want to dispute a charge.

Key Takeaways

  • You can cancel Albert directly in the app under Account Settings or Subscription, without calling or emailing support.
  • Albert stops charging you right away, but you keep using the service until your current billing period ends.
  • If you are charged after cancellation, contact Albert support with your cancellation confirmation to request a refund.
  • Albert may offer a discount code when you try to cancel — this is optional, and declining does not delay your cancellation.
  • If you want to pause instead of cancel, Albert offers a temporary pause option that stops charges without closing your account.

Step-by-step cancellation through the mobile app

Open the Albert app and tap the profile icon in the bottom right corner. This takes you to your account page. Scroll down and tap "Subscription" or "Manage Subscription" — the exact label depends on your app version.

On the subscription page, you will see your current plan and billing date. Tap "Cancel Subscription" or "Cancel Plan". Albert will show you a confirmation screen asking why you are canceling — you can select a reason or skip this step. Tap "Confirm Cancellation" to finish.

You will receive an email confirmation with your cancellation date. Save this email in case you need to reference it later if a charge appears on your account.

Step-by-step cancellation through the website

Go to Albert.com and log in with your email and password. Click your profile icon in the top right corner and select "Account Settings" from the dropdown menu.

Click "Subscription" or "Billing" in the left sidebar. You will see your current plan and next billing date. Click "Cancel Subscription" and confirm your choice on the next screen. Albert will send you a confirmation email when ready.

If you do not see a cancel button, you may have a free trial or a plan that requires you to contact support to cancel. Check your confirmation email from when you signed up — it will say whether your plan has cancellation restrictions.

What happens to your account after cancellation

Your Albert account stays open, but you lose access to paid features. If you had Albert Cash advance or other premium features turned on, those stop working on your cancellation date. You can still see your transaction history and account information, but you cannot request new advances or use premium tools.

If you cancel mid-cycle — for example, on the 15th of a month when you were charged on the 1st — you keep access to paid features through the end of that billing period. You are not refunded for the unused portion of your current cycle.

You can reactivate your subscription at any time by logging back in and selecting a plan. Your old account information and transaction history will still be there.

If Albert charged you after you canceled

Contact Albert support through the app or at support@albert.com with the subject line "Charge After Cancellation". Include your cancellation confirmation email and the date of the unexpected charge. Albert support typically responds within one business day and can issue a refund if the charge was made in error.

Keep your cancellation confirmation email until you see that the charge has been reversed on your bank or credit card statement. This usually takes three to five business days after Albert approves the refund.

Pause instead of cancel if you might return

Albert offers a subscription pause option that stops charges without closing your account. To pause, go to your subscription settings and select "Pause Subscription" instead of "Cancel Subscription". You can pause for up to three months, and your account will automatically resume unless you cancel before the pause ends.

Pausing is useful if you want to stop paying temporarily but plan to use Albert again later. Your account settings, linked bank accounts, and transaction history all stay intact. When you resume, you pick up exactly where you left off.

Common reasons people cancel and what to know

If you are canceling because Albert charged you a fee you did not expect, contact support before canceling — they may reverse the charge. Albert's main fee is the subscription cost itself, which you agreed to when you signed up, but support can sometimes waive fees if there was confusion about your plan.

If you are canceling because you do not use the service, you can reactivate later without penalty. Your old linked accounts and transaction data stay in your account for up to two years after cancellation, so you can pick up where you left off if you return.

If you are switching to a different money management app, you do not need to do anything with your Albert account — just cancel the subscription and let it sit. You do not have to delete your account or remove linked bank accounts unless you want to.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

No. Albert does not refund unused portions of your billing cycle. If you were charged on the 1st and cancel on the 15th, you keep access to paid features through the end of that month but do not get money back for the days you do not use it.

Can I cancel if I have an outstanding advance?

Yes, you can cancel even if you have an active Albert Cash advance. Your advance repayment schedule does not change, and you will still owe the money back. Canceling only stops new advances from being issued.

What if I forgot my password and cannot log in to cancel?

Go to Albert.com and click "Forgot Password" on the login screen. Albert will send you a reset link to your email. Once you reset your password, log in and follow the cancellation steps. If you do not have access to your email, contact Albert support and they can help you cancel.

Does canceling delete my transaction history?

No. Your transaction history and account information stay in your account after cancellation. You can log back in anytime to view your past activity, even if you do not have an active subscription.

How long does it take for the cancellation to go through?

Cancellation is when ready. You will see the confirmation in the app or on the website right away, and you will receive an email confirmation within a few minutes. You stop being charged on your next billing date.