Cancel Audible through your account settings on the website or app

To cancel Audible, log into your account on Audible.com or open the Audible app, go to your account settings, and select the option to manage your membership. From there, you can choose to cancel when ready or at the end of your current billing period. Audible will ask you why you're canceling and may offer you a discounted rate to stay — you can decline and proceed with cancellation.

The exact steps differ slightly between the website and the mobile app. On the website, click the "Account" button in the top right, then select "Membership" from the dropdown menu. On the Audible app for iPhone or Android, tap the profile icon, then go to "Account Settings" and select "Membership." Both routes lead to the same cancellation screen.

When you cancel, Audible will tell you whether you lose access to your audiobooks when ready or at the end of your billing cycle. If you cancel mid-cycle, you typically keep access to your library until your paid period ends. After that, you lose the ability to listen to any audiobooks you haven't purchased outright — credits and membership benefits expire.

Key Takeaways

  • You can cancel Audible directly through your account settings on Audible.com or the mobile app without calling customer service.
  • Audible will offer you a discounted rate or other incentives to keep your membership before finalizing the cancellation.
  • If you cancel mid-cycle, you keep access to your audiobooks until your current billing period ends.
  • Any unused monthly credits disappear when your membership ends — they do not roll over or convert to refunds.
  • You can reactivate your membership later by logging back in and resuming your subscription at any time.

What happens to your audiobooks and credits when you cancel

When your Audible membership ends, you lose access to any audiobooks you obtained through monthly credits or promotional offers. However, audiobooks you purchased outright with cash remain in your library permanently, even after cancellation. The distinction matters: a book you bought with a credit is a membership perk, while a book you paid for directly is yours to keep.

Monthly credits do not carry over or convert to refunds. If you have unused credits when your membership ends, they disappear. Some readers cancel strategically near the end of their billing cycle to use up remaining credits before losing them. Audible does not offer refunds for unused credits under any circumstance.

If you reactivate your membership later, your purchased audiobooks will be there, but any books obtained through credits will not return unless you earn new credits in your renewed membership.

Cancel through customer service if you cannot access your account

If you cannot log into your Audible account or the self-service cancellation option is not working, you can contact Audible customer service to cancel by phone or email. Call 1-888-283-5051 or visit the Contact Us page on Audible.com to request a callback or send a message. Customer service representatives can cancel your membership directly without requiring you to access your account settings.

Have your account email address and the phone number associated with your account ready when you contact them. The wait time for phone support varies, but callback requests typically receive a response within 24 hours. Email support may take longer, sometimes several days.

Customer service will still offer you retention incentives — discounts, free months, or credit offers — before processing the cancellation. You can accept or decline these offers. Once you confirm cancellation, the process is the same as canceling through your account: you either lose access when ready or at the end of your billing cycle, depending on what you choose.

Understand the difference between canceling and pausing your membership

Audible offers a pause option separate from cancellation. If you want to stop paying temporarily but keep your account active, you can pause your membership for up to three months at a time. While paused, you do not pay the monthly fee, but you also cannot earn new credits or access the membership catalog. Your purchased audiobooks remain in your library.

Pausing is useful if you think you might return to Audible soon or want to preserve your account history and library. Cancellation is permanent in the sense that you lose membership benefits when ready, though you can always reactivate later. The choice depends on whether you see yourself using Audible again within the next few months.

To pause instead of cancel, go to your account settings and look for the pause option alongside the cancellation option. The pause feature is not always visible to all accounts, so if you do not see it, cancellation and reactivation later is your alternative.

What to do if Audible charges you after you cancel

If you receive a charge after canceling, it usually means your cancellation did not process correctly or you canceled after your billing date had already passed. Check your account to confirm whether your membership status shows as canceled or active. If it shows as active, log back in and cancel again, making sure to complete all confirmation steps.

If your account shows canceled but you were still charged, contact Audible customer service with your receipt or bank statement showing the charge. Provide the date you canceled and the date of the unexpected charge. Customer service can investigate whether the cancellation failed and process a refund if the charge was an error.

Refunds for erroneous charges typically take five to ten business days to appear in your bank account or on your credit card, depending on your financial institution. Keep records of your cancellation confirmation and any customer service correspondence in case you need to dispute the charge with your bank.

Reactivate your Audible membership if you change your mind

You can restart your Audible membership at any time by logging back into your account and selecting the option to resume your subscription. Audible will ask you to choose a membership plan — the standard option is one credit per month, though other plans exist with different credit amounts and pricing. Your purchased audiobooks will be waiting in your library.

When you reactivate, Audible often offers a promotional rate for the first month or two, especially if you canceled recently. These offers vary and are not may provide, but it is worth checking what rate you are offered before confirming reactivation. You can also contact customer service to ask about current reactivation promotions.

There is no penalty for canceling and reactivating multiple times. Your account history, reviews, and library of purchased books remain intact. The only thing that does not return is credits you did not use before cancellation.

Frequently Asked Questions

Do I get a refund when I cancel Audible?

Audible does not refund the monthly subscription fee if you cancel mid-cycle. You keep access to your audiobooks until the end of your paid period. If you were charged in error or your cancellation did not process, customer service can issue a refund, but routine cancellations do not include refunds.

Can I cancel Audible without calling customer service?

Yes. You can cancel entirely through your account settings on Audible.com or the mobile app without speaking to anyone. The self-service option is faster than calling and does not require you to explain your reason for leaving.

What happens to my audiobooks if I cancel?

Books you purchased outright stay in your library forever. Books you obtained with monthly credits disappear when your membership ends. You can still listen to purchased books after cancellation, but you lose access to the membership catalog and cannot earn new credits.

How long does it take for Audible to process a cancellation?

Cancellation is when ready once you confirm it in your account settings. Your access ends either right away or at the end of your current billing cycle, depending on which option you choose during cancellation. You will receive a confirmation email within a few minutes.

Can I pause my Audible membership instead of canceling?

Some accounts have a pause option that stops charges for up to three months while keeping your account active. Not all accounts show this feature. If you do not see a pause option in your settings, cancellation and reactivation later is your alternative.