Cancel Amazon Music Unlimited through Your Amazon Account
To stop your Amazon Music Unlimited subscription, log into your Amazon account on a web browser, go to Your Account, and select Login & Security. Scroll down to find Amazon Music Settings or Manage Your Subscriptions. Click on Amazon Music Unlimited, then select Cancel Subscription. Amazon will ask you to confirm the cancellation and may offer a discount to stay — you can ignore this and proceed with canceling.
The cancellation takes effect when ready if you cancel during your billing cycle. You keep access to Amazon Music Unlimited until the end of your current billing period, which Amazon will show you on the confirmation screen. After that date, your account reverts to Amazon Music Free (if you have an Amazon Prime membership) or you lose access to the service entirely.
If you signed up for Amazon Music Unlimited through a third-party app or platform — like through the Amazon Alexa app on your phone — you may need to cancel through that app instead. Open the app, find the subscription settings, and look for the option to manage or cancel Amazon Music Unlimited there.
Key Takeaways
- Cancel through Your Account on Amazon.com by navigating to Login & Security and finding your Amazon Music Settings.
- Your subscription remains active until the end of your current billing period, even after you cancel.
- If you signed up through the Alexa app or another third-party platform, cancel the subscription within that app instead.
- Amazon Music Free remains available to Prime members after cancellation, but non-Prime members lose all access.
- You can restart your subscription at any time by going back to Amazon Music and selecting the plan again.
Cancel Through the Amazon Music App on Your Phone
If you prefer to cancel on your phone, open the Amazon Music app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Settings, then tap Your Account. Look for Manage Subscriptions or Subscription Settings and select Amazon Music Unlimited. Tap Cancel Subscription and confirm your choice.
The steps are similar on both iPhone and Android, though the exact wording and menu layout may differ slightly depending on your device and the app version you have installed. If you cannot find the subscription settings in the app, try canceling through the web browser method instead — it is more reliable and shows the same result.
What Happens After You Cancel
Once you cancel, you lose access to the unlimited streaming, offline downloads, and ad-free listening that come with Amazon Music Unlimited. If you are an Amazon Prime member, you automatically get Amazon Music Free, which includes access to millions of songs but with ads and limited skips. Non-Prime members lose all access to Amazon Music after the billing period ends.
Any playlists or saved songs you created remain in your account, but you cannot listen to them unless you restart your subscription or switch to Amazon Music Free (if you have Prime). Downloaded songs on your device may stop playing once your subscription ends, depending on your device settings.
Your cancellation is permanent for that billing cycle — you cannot undo it once confirmed. However, you can restart Amazon Music Unlimited at any time by going back to the service and selecting the plan again. There is no penalty for canceling and restarting.
If You Cannot Find the Cancellation Option
If the subscription settings do not appear in your Amazon account, your subscription may be tied to a different account or payment method. Check whether you signed up using a different email address or through a family member's account. You can also search your email for an Amazon Music confirmation receipt — it will show which account the subscription is under.
If you signed up through a carrier (like Verizon or T-Mobile), a credit card issuer, or a third-party service, you need to cancel through that provider instead. Contact their customer service and ask them to remove Amazon Music Unlimited from your account. They will handle the cancellation on their end.
If you still cannot locate your subscription, contact Amazon Customer Service through the Contact Us page on Amazon.com. Have your email address and the phone number or payment method associated with your account ready. Amazon can look up your subscription and cancel it for you.
Canceling a Family Plan or Student Subscription
If you are on an Amazon Music Unlimited Family Plan, only the account owner can cancel the entire plan. Other family members can remove themselves from the plan without canceling it for everyone else. To remove yourself, go to Your Account, select Amazon Music Settings, and choose Leave Family Plan.
If you have an Amazon Music Unlimited Student subscription, the cancellation process is the same as a regular subscription. Go to Your Account, find your subscription, and select Cancel. Your student pricing will end, and you will lose access after your current billing period.
Frequently Asked Questions
Do I get a refund if I cancel in the middle of my billing cycle?
No. Amazon does not refund partial months. You keep access to Amazon Music Unlimited until the end of your current billing period, and then the subscription ends. If you cancel on the first day of your cycle, you still have access for the full month.
Can I pause my subscription instead of canceling?
Amazon does not offer a pause feature for Amazon Music Unlimited. Your only options are to keep the subscription active or cancel it. You can restart it at any time without penalty.
What if I cancel but still see charges on my credit card?
If you see a charge after your cancellation date, it may be a final charge for the current billing period that was already processed. Check your confirmation email to see when your subscription was set to end. If you are charged after that date, contact Amazon Customer Service to request a refund.
Will canceling Amazon Music Unlimited affect my Amazon Prime membership?
No. Canceling Amazon Music Unlimited does not affect your Prime membership or any other Amazon services. You keep Prime and all its benefits, including Amazon Music Free.
Can I cancel Amazon Music Unlimited and keep Amazon Music Free?
Yes, if you have an active Amazon Prime membership. When you cancel Amazon Music Unlimited, your account automatically switches to Amazon Music Free, which is included with Prime. If you do not have Prime, you lose all access to Amazon Music.