Cancel Amazon Prime through your account settings
You cancel Amazon Prime by going to your account, finding your Prime membership, and selecting the option to end it. Amazon does not make you call or chat — the whole process happens online in your account settings. You can cancel anytime, and your membership ends on your next billing date rather than when ready.
The steps are: sign in to Amazon.com, go to Account & Lists in the top right, select Your Account, then find Memberships & Subscriptions. Click Amazon Prime, then Manage Membership, then End Membership. Amazon will show you when your current billing period ends and ask you to confirm the cancellation.
If you signed up for Prime through a different service — like a carrier billing plan or a third-party app — you may need to cancel through that service instead. For example, if you pay for Prime through your wireless carrier, you cancel it in your carrier's app or account, not in Amazon's.
Key Takeaways
- You cancel Prime through Account & Lists > Your Account > Memberships & Subscriptions > Amazon Prime > Manage Membership > End Membership.
- Your membership continues until your next billing date; cancellation does not cut off access when ready.
- If you pay for Prime through a carrier or third-party app, you must cancel through that service, not through Amazon.
- You can reactivate Prime at any time after cancellation by going back to the same menu and selecting Restart Membership.
What happens to your account after you cancel
Once your billing period ends, you lose access to Prime benefits. This means you no longer get free two-day (or faster) shipping, Prime Video, Prime Music, Prime Reading, or any other Prime perk. Your regular Amazon account stays active — you can still browse and buy items, but you pay standard shipping rates.
Any content you saved in Prime Video or Prime Reading is not deleted, but you cannot watch or read it unless you reactivate Prime. Your Amazon account itself, your purchase history, and your saved addresses all remain unchanged.
How to reactivate Prime if you change your mind
If you cancel and then want Prime back, go to the same menu: Account & Lists > Your Account > Memberships & Subscriptions > Amazon Prime. You will see a Restart Membership button. Click it, and your membership resumes on the next billing cycle.
Amazon sometimes offers discounted rates to people who have cancelled before. When you go to restart, you may see a promotional price for the first month or year. These offers vary and are not may provide, but it is worth checking what Amazon shows you before you confirm.
Cancelling Prime on a shared or family account
If you share a Prime membership with family members through Amazon Household, cancelling Prime ends it for everyone on that account. Before you cancel, make sure all household members know the membership will end.
If you are a household member but not the account owner, you cannot cancel Prime yourself. You have to ask the account owner to do it. If you want to stop using Prime but keep the account active for others, ask the owner to remove you from the Household instead of cancelling the whole membership.
Cancelling Prime from the mobile app
You can also cancel through the Amazon mobile app. Open the app, tap the menu icon (three horizontal lines) at the bottom right, go to Your Account, then Memberships & Subscriptions, then Amazon Prime. The rest of the process is the same as on the website.
Some older versions of the app may not show all these options. If you cannot find the membership settings, update the app or use a web browser instead.
What to do if you cannot find the cancel button
If the End Membership button does not appear, you may have a special type of Prime membership that requires a different cancellation method. For example, if you have a Prime membership through a student account (Prime Student), you cancel through the student section of your account, not the regular Prime menu.
If you still cannot locate the option after checking Memberships & Subscriptions, contact Amazon's customer service through the Contact Us link at the bottom of any Amazon page. You can reach them by phone, chat, or email, and they can walk you through cancellation or do it for you.
Frequently Asked Questions
Do I get a refund if I cancel Prime mid-billing cycle?
Amazon does not refund unused portions of your membership if you cancel before your billing date. Your membership straightforward ends on the date it was set to renew. If you want to avoid paying for another full period, cancel a few days before your renewal date.
Will I lose my Amazon account if I cancel Prime?
No. Cancelling Prime only ends your Prime membership. Your Amazon account, purchase history, saved addresses, and payment methods all stay active. You can still shop on Amazon; you just pay regular shipping rates instead of Prime rates.
Can I cancel Prime and keep Prime Video?
No. Prime Video is included with Prime membership, and cancelling Prime removes access to Prime Video. You can subscribe to Prime Video as a standalone service through Amazon, but that is a separate purchase from Prime membership.
How long does it take for Prime to actually cancel after I click end membership?
Your membership ends on your next scheduled billing date, not when ready. Amazon will show you the exact date when you confirm the cancellation. You keep all Prime benefits until that date arrives.
What if my Prime membership is through my phone carrier?
If you pay for Prime through a carrier like Verizon or T-Mobile, you cancel it through your carrier's app or account, not through Amazon. Log into your carrier account, find the Prime subscription, and remove it from there.