Cancel Amazon Prime through your account settings
To cancel Amazon Prime, sign into your Amazon account, go to Your Account, select Prime Membership, and then choose Cancel Membership. Amazon will show you the cancellation date — usually the end of your current billing period — and ask you to confirm. Once you confirm, your membership ends on that date.
If you pay monthly, cancellation takes effect when ready and you won't be charged again. If you pay annually, you can cancel anytime, but the refund depends on how much of your year has passed. Amazon calculates this automatically and shows you the refund amount before you confirm.
The entire process takes about two minutes. You do not need to call anyone or contact customer service unless something goes wrong during cancellation.
Key Takeaways
- You cancel Prime through Your Account settings on Amazon's website or app, not through a separate cancellation page or phone line.
- Monthly members stop being charged when ready after cancellation; annual members receive a prorated refund if they cancel before their year ends.
- Amazon shows you the exact cancellation date and refund amount before you confirm, so you know what to expect.
- Your Prime benefits (free shipping, Prime Video, Prime Music) stop working on the cancellation date, not when ready.
- You can rejoin Prime at any time by visiting the Prime membership page and paying the current rate.
What happens to your Prime benefits after cancellation
Once your cancellation date arrives, you lose access to free two-day shipping, Prime Video, Prime Music, Prime Reading, and any other Prime perks you were using. Anything you ordered before the cancellation date ships normally. Orders you place after the date are treated as regular Amazon purchases and charged standard shipping rates.
If you have an active Prime Video subscription that you paid for separately (not as part of Prime), that subscription continues. Prime Video content you watched through Prime membership becomes unavailable, but any standalone Prime Video subscription you own stays active and you keep paying for it.
Refunds for annual Prime members
Amazon calculates refunds based on how many days of your annual membership remain. If you paid $139 for a year and cancel after six months, you receive a refund for the unused six months. The exact amount depends on the number of days left and the price you originally paid.
Refunds appear in your original payment method within three to five business days. If you paid with a credit card, the refund shows as a credit on that card's statement. If you paid with a gift card balance, the money returns to your Amazon account balance.
Canceling Prime on the Amazon app
The steps are the same on the Amazon app as on the website. Open the app, tap the menu icon (three horizontal lines) at the bottom right, go to Your Account, then Prime Membership, and select Cancel Membership. You'll see the same cancellation date and refund information before confirming.
Some older versions of the Amazon app may not show the Prime Membership option in the account menu. If you can't find it, update the app to the latest version or use a web browser instead.
What to do if you can't find the cancel option
If the Cancel Membership button doesn't appear, check whether you're signed into the correct Amazon account. Some people have multiple accounts and Prime is attached to only one. Sign out completely and sign back in to make sure you're on the account with the active Prime membership.
If you still don't see the option, your membership may already be canceled or paused. Go to Your Account and Prime Membership to check the current status. If the page shows Join Prime instead of Cancel Membership, your membership is no longer active.
If you're certain Prime is active and the cancel option still doesn't appear, contact Amazon Customer Service through the Contact Us page in Your Account. They can cancel it for you and confirm the cancellation date and any refund.
Pausing Prime instead of canceling
Amazon offers a pause option that temporarily stops your membership without canceling it completely. If you choose to pause, your Prime benefits freeze for up to three months, and you're not charged during that time. After the pause ends, your membership resumes automatically and billing starts again.
Pausing is useful if you think you might want Prime again soon but don't need it right now. To pause, go to Your Account, select Prime Membership, and look for the pause option. The steps are similar to cancellation, but you choose a pause length instead of confirming cancellation.
Frequently Asked Questions
Do I get a refund if I cancel Prime mid-year?
Yes, if you paid for an annual membership, Amazon refunds the unused portion. The refund is prorated based on the exact number of days remaining in your membership year. Monthly members are not charged again after cancellation but do not receive a refund for the current month.
Can I cancel Prime and rejoin later?
Yes. You can cancel anytime and rejoin whenever you want by going to the Prime membership page and paying the current rate. There is no penalty for canceling and rejoining, and you don't lose any account history or saved items.
What happens to my Prime Video if I cancel Prime?
Prime Video content you watched through Prime membership becomes unavailable. However, if you have a separate Prime Video subscription that you paid for independently, that subscription continues and you keep paying for it separately.
How long does it take for my refund to show up?
Refunds appear in your original payment method within three to five business days. If you paid with a credit card, it shows as a credit on your statement. If you paid with an Amazon gift card balance, the money returns to your account when ready.
Can I cancel Prime through Amazon customer service?
Yes. If you can't cancel through your account settings, contact Amazon Customer Service through the Contact Us page in Your Account. They can process the cancellation for you and confirm the cancellation date and refund amount.