Cancel Amazon Prime in Your Account Settings
To cancel Amazon Prime, sign into your Amazon account on a web browser or the Amazon app, go to Your Account, and select Prime Membership. From there, click Manage Membership and then Cancel Membership. Amazon will show you the date your current membership ends and ask you to confirm the cancellation. Once you confirm, your Prime membership stops on that date.
You do not lose access to Prime benefits when ready. If you are mid-billing cycle, you keep Prime until your current membership period ends. Amazon will send you a confirmation email with your cancellation date. If you change your mind before that date, you can reactivate Prime from the same Manage Membership page.
The cancellation process takes less than two minutes. You will not reach a customer service representative or speak to anyone unless you choose to contact Amazon afterward with questions.
Key Takeaways
- Cancel Prime through Your Account > Prime Membership > Manage Membership > Cancel Membership on any web browser or the Amazon app.
- Your Prime benefits continue until the end of your current billing cycle, even after you cancel.
- Amazon sends a confirmation email showing the exact date your membership ends.
- You can reactivate Prime at any time before your membership expires by returning to the Manage Membership page.
- Canceling Prime does not close your Amazon account or affect your ability to shop on Amazon.
What Happens to Your Prime Benefits When You Cancel
When you cancel, you keep all Prime benefits through the end of your current billing period. If you are on a monthly plan and cancel on the 15th of the month, you have Prime until the end of that month. If you are on an annual plan, you have Prime through the anniversary date of when you started the membership.
After your membership ends, you lose access to free two-day shipping, Prime Video, Prime Music, Prime Reading, and any other Prime benefits you were using. Your Amazon account itself stays open, and you can still shop on Amazon—you just pay standard shipping rates and lose access to Prime-exclusive deals.
Reactivating Prime After Cancellation
If you cancel Prime and later decide you want it back, you can reactivate it at any time. Go to Your Account > Prime Membership and select Join Prime. You will be charged the current Prime membership rate, which may differ from what you paid before.
Amazon sometimes offers discounts to former members who reactivate within a certain window. These offers appear on the Join Prime page if you are may be able to access. There is no penalty for canceling and reactivating—you can do this as many times as you want.
Canceling Prime Through the Amazon App
The steps are the same on the Amazon mobile app as on a web browser. Open the app, tap the menu icon (three horizontal lines), scroll down to Your Account, and tap Prime Membership. Then tap Manage Membership and Cancel Membership. Confirm the cancellation, and you will see the same confirmation email.
Some older versions of the Amazon app may have slightly different menu layouts. If you cannot find Prime Membership in Your Account, try canceling through a web browser instead—the web version is always the most current.
What to Do If You Cannot Find the Cancel Button
If the Cancel Membership button does not appear, your account may not have an active Prime membership. Check that you are signed into the correct Amazon account—some people have multiple accounts. You can also look at your recent orders or payment history to confirm whether Prime is currently active.
If you are certain Prime is active but the cancel option is not showing, contact Amazon Customer Service through the Contact Us page in Your Account. They can cancel the membership for you and explain why the option was not visible. This sometimes happens with memberships purchased through third-party services or gift subscriptions.
Prime Memberships Purchased as Gifts
If someone gave you a Prime membership as a gift, you can still cancel it. The cancellation process is the same—go to Manage Membership and select Cancel Membership. The person who purchased the gift does not get a refund when you cancel, and canceling does not affect their own Prime membership if they have one.
Gift memberships have an expiration date. If you do not cancel before that date, the gift membership straightforward ends and you lose Prime access. You can reactivate Prime at any time by paying for a new membership yourself.
Frequently Asked Questions
Will I get a refund if I cancel Prime mid-month?
Amazon does not refund unused portions of monthly or annual memberships. You keep Prime through the end of your current billing period, but you do not receive money back for the days after you cancel. If you cancel an annual membership shortly after renewing, you lose the refund opportunity.
Does canceling Prime close my Amazon account?
No. Canceling Prime only removes the membership. Your Amazon account, order history, saved addresses, payment methods, and shopping cart all stay intact. You can continue to shop on Amazon at standard shipping rates.
Can I cancel Prime if I have an active Amazon credit card?
Yes. The Amazon credit card and Prime membership are separate. Canceling Prime does not affect your credit card, and you keep the card even after Prime ends. You may lose certain credit card benefits that are tied to Prime membership, so check your card terms if you are unsure.
What if I cancel Prime and then change my mind the same day?
You can reactivate Prime when ready through the Manage Membership page. As long as you reactivate before your current membership period ends, there is no gap in your coverage. If you reactivate after the membership has already ended, you start a new membership and are charged the current rate.
How do I cancel Prime if I forgot my password?
Use the Forgot Password link on the Amazon sign-in page to reset your password. Once you have access to your account again, follow the normal cancellation steps. If you cannot reset your password, contact Amazon Customer Service and they can help you regain access or cancel the membership for you.