Contact customer service within 24 hours of placing your order
Adam and Eve processes most orders for shipment within 24 hours. If you want to stop an order before it ships, you need to reach their customer service team by phone or email as soon as possible — the sooner you contact them, the better your chances of catching the order before it leaves the warehouse.
Call Adam and Eve customer service at 1-800-255-0200. They are available Monday through Friday, 9 a.m. to midnight Eastern time, and Saturday and Sunday, 10 a.m. to 8 p.m. Eastern time. Have your order number ready when you call. You can find it in your confirmation email or in your account under order history.
If you prefer email, send a message to their customer service address (listed on their website under Contact Us) with your order number and a clear request to cancel. Email is slower than a phone call, so use it only if you cannot reach them by phone and have time to wait for a response.
Key Takeaways
- Orders ship within 24 hours, so contact customer service when ready by phone at 1-800-255-0200 if you want to stop an order before it leaves the warehouse.
- You will need your order number, which appears in your confirmation email and in your account order history.
- If an order has already shipped, you can refuse delivery or return it unopened within 30 days for a refund.
- Recurring subscription orders can be paused or cancelled through your account settings or by calling customer service.
- Keep records of any cancellation confirmation number or email for your records in case of billing disputes.
What to do if your order has already shipped
Once an order leaves the Adam and Eve warehouse, you cannot cancel it through customer service. Instead, you have two options: refuse the package when it arrives, or return it after delivery.
If you refuse delivery, the package will be returned to Adam and Eve at no cost to you, and you should receive a refund within 7 to 10 business days after they receive it back. You do not need to open the package or sign for it — straightforward tell the delivery driver you refuse it.
If the package arrives and you have already accepted it, you can still return it unopened within 30 days of delivery. Adam and Eve covers return shipping for unopened items. Go to their website, log into your account, and start a return through the Returns section. Print the prepaid shipping label they provide and send the unopened package back.
Cancelling a subscription or recurring order
Adam and Eve offers subscription options for certain products, often at a discount. If you signed up for a recurring order and want to stop it, you can cancel through your account or by calling customer service.
To cancel online, log into your Adam and Eve account, go to your subscription or recurring order settings, and look for a pause or cancel option. The exact steps depend on which subscription service you used (some orders renew through Adam and Eve directly, while others use third-party subscription platforms). If you cannot find the option in your account, call customer service at 1-800-255-0200 and they will cancel it for you over the phone.
When you cancel a subscription, make sure to confirm the cancellation in writing — either save a screenshot of the online cancellation confirmation or ask for a confirmation number when you call. This protects you if the subscription renews by mistake and you need to dispute a charge.
Handling billing issues after cancellation
If you cancelled an order but were still charged, or if a subscription charged you after you cancelled it, contact your credit card company or bank first. You can dispute the charge as unauthorized or as a billing error, and your bank can often reverse it within a few days while they investigate.
At the same time, contact Adam and Eve customer service with your order number and cancellation confirmation (if you have one) and ask them to issue a refund. Keep records of all emails and the date and time you called. If Adam and Eve does not refund you within 7 to 10 business days, follow up with your bank's dispute process.
Removing your account and payment information
Cancelling an order is different from closing your account. If you want to remove your payment information or delete your account entirely, you can do this through your account settings or by requesting it from customer service.
To delete your account online, log in, go to Account Settings, and look for a Delete Account or Close Account option. If you do not see one, call customer service and ask them to close your account and remove your stored payment methods. They may ask you to confirm your identity before they proceed.
Closing your account does not automatically cancel any active subscriptions, so cancel those first if you have them. After your account is closed, you will not receive marketing emails or promotional offers from Adam and Eve.
Frequently Asked Questions
Can I cancel an order after it has been delivered?
Yes, but you must return it unopened within 30 days of delivery. Adam and Eve covers return shipping for unopened items. Log into your account and start a return through the Returns section, or call customer service for a return label.
What if I do not have my order number?
Check your confirmation email — it contains your order number in the subject line or body. You can also log into your account and find it under Order History. If you cannot locate it, call customer service at 1-800-255-0200 and provide your name and the email address associated with your account, and they can look it up.
Will I get a refund if I refuse delivery?
Yes. When you refuse a package, it is returned to Adam and Eve at no cost to you. You should see a refund within 7 to 10 business days after they receive the returned package. The refund goes back to the original payment method.
How do I know if my subscription actually cancelled?
Log into your account and check your subscription or recurring order settings — it should no longer appear there, or it should show as paused or cancelled. If you cancelled by phone, save the confirmation number or email. If you do not see a confirmation, call back to verify before your next billing date.
What if Adam and Eve will not refund me?
Contact your credit card company or bank and file a dispute for an unauthorized charge or billing error. Provide them with your cancellation confirmation and any emails from Adam and Eve. Your bank can often reverse the charge while they investigate, even if Adam and Eve does not respond.