Cancel Before Your Order Ships
If you placed an order on Adam and Eve and want to stop it, your window to cancel is small — you have until the order ships. Once a package leaves the warehouse, Adam and Eve cannot recall it, so speed matters. The fastest way to cancel is to contact their customer service team directly by phone or email rather than waiting for an automated response.
Adam and Eve's customer service line is available during business hours. You can also reach them through the contact form on their website or by email. Have your order number ready when you contact them — you'll find it in your confirmation email or in your account under order history. The sooner you reach out after placing the order, the better your chances of stopping it before it processes for shipment.
Key Takeaways
- You can cancel an Adam and Eve order only before it ships; once it leaves the warehouse, cancellation is not possible.
- Contact customer service by phone, email, or the website contact form with your order number to request a cancellation.
- If your order has already shipped, you will need to refuse delivery or start a return instead of canceling.
- Refunds for canceled orders are typically processed back to your original payment method within a few business days.
Finding Your Order Number
Your order number appears in the confirmation email Adam and Eve sends when ready after you complete your purchase. Check your inbox (and spam folder) for an email with the subject line containing your order details. The order number is a string of digits that uniquely identifies your transaction.
You can also find your order number by logging into your Adam and Eve account on their website. Go to your account dashboard and look for an "Order History" or "My Orders" section. Click on the order you want to cancel, and the order number will be displayed at the top of the order details page.
What Happens If Your Order Already Shipped
If customer service tells you the order has already shipped, cancellation is no longer an option. At that point, you have two choices: refuse the package when it arrives, or accept it and start a return once it reaches you.
If you refuse delivery, the package will be returned to Adam and Eve automatically, and a refund will be issued once they receive and process the return. This typically takes one to two weeks after the carrier confirms the return. If you accept the package and then change your mind, you can initiate a return through your account or by contacting customer service with your order number.
Refund Timeline for Canceled Orders
When you cancel an order before it ships, Adam and Eve processes the refund to your original payment method. The time it takes depends on your bank or credit card company, not Adam and Eve. Most refunds appear within three to five business days, though some banks take up to ten business days to post the credit to your account.
If you paid by debit card, the refund may take longer than a credit card refund because debit transactions move through a different processing system. If you don't see the refund after ten business days, contact your bank to confirm they received it, then reach out to Adam and Eve customer service with your order number and the date you canceled.
Canceling a Subscription or Recurring Order
Adam and Eve offers subscription services for regular deliveries. If you signed up for a subscription and want to cancel future shipments, the process is different from canceling a one-time order. Log into your account and look for a "Subscriptions" or "Recurring Orders" section in your dashboard.
From there, you can pause or cancel the subscription entirely. Canceling stops all future shipments, while pausing temporarily holds your subscription and lets you restart it later. If you have trouble finding the subscription settings, customer service can cancel it for you over the phone or email using your account information.
Contacting Customer Service
Adam and Eve's customer service team handles cancellations during their posted business hours. You can reach them by phone, email through their website contact form, or through live chat if available. When you contact them, have the following information ready: your order number, the email address associated with your account, and the reason for cancellation (optional but helpful).
Response times vary depending on the method you choose. Phone calls are answered during business hours and give you an when ready answer. Email and contact form submissions typically receive a response within 24 hours during business days. If you're canceling close to the shipping date, calling is your fastest option.
Frequently Asked Questions
Can I cancel an order that's already in my mailbox?
No, once a package is delivered, cancellation is not possible. You would need to open a return instead. Contact customer service with your order number to start the return process, and they'll provide you with return shipping instructions.
Will I be charged a restocking fee if I cancel?
Adam and Eve does not charge a restocking fee for canceled orders. If you cancel before the order ships, you receive a full refund with no deductions. Restocking fees only explore to items that have been opened or used after delivery.
What if I cancel but the order ships anyway?
If an order ships after you requested cancellation, contact customer service when ready with your cancellation confirmation and the tracking number. You can refuse the package at delivery, or accept it and return it. Either way, you'll receive a full refund once Adam and Eve processes the return.
How long does a refund take after I cancel?
Adam and Eve processes the refund when ready, but your bank or credit card company controls how long it takes to appear in your account. Most refunds show up within three to five business days, though some banks take up to ten business days.
Can I cancel a gift order someone else placed?
If someone else placed the order using their account, only that person can cancel it. If you received a gift order confirmation and want to cancel it, you'll need the person who placed it to contact customer service with their order number and account information.