Roblox refunds work differently depending on what you bought and when
Roblox processes refunds through its own system, not through your credit card company or payment method. You request the refund directly from Roblox using their resolution center, and the money goes back into your Roblox account as Robux (the in-game currency) rather than to your original payment method. The company allows refunds on most purchases within 30 days, but the exact rules depend on whether you bought Robux, a game pass, or a cosmetic item.
The refund window is strict: you have 30 days from the purchase date to submit your request. After that, Roblox will not process refunds except in rare cases involving unauthorized purchases or billing errors. If you wait too long, your only option is to contact Roblox support and explain why you believe you deserve an exception — but this rarely succeeds.
Key Takeaways
- Roblox refunds go back into your account as Robux, not to your credit card or payment method.
- You have 30 days from purchase to request a refund through the Roblox resolution center.
- Refunds for Robux, game passes, and most cosmetics are available, but limited-time items and some developer-created content may not be refundable.
- If a child made an unauthorized purchase on your account, you can request a refund by proving the purchase was not authorized.
- Roblox rarely makes exceptions after the 30-day window closes, so timing your request matters.
How to submit a refund request through the resolution center
Log into your Roblox account on a computer (the resolution center is not available on mobile). Go to www.roblox.com/support and select "Contact Us" at the bottom of the page. You will see a form asking what you need help with — choose "I want a refund for a purchase" or "Billing and Payments" depending on what appears in your version.
Fill in the form with the purchase date, the item name, and how much you spent. Be specific: "I bought a game pass on March 15" is better than "I bought something last month." Roblox uses this information to find the transaction in their system. Attach a screenshot of the purchase if you have one — this speeds up the process.
Submit the form and wait for a response. Roblox support typically replies within 24 to 48 hours on weekdays. They will either approve the refund (which appears in your account as Robux within a few hours) or deny it with an explanation. If denied, you can reply to the support ticket to ask why, but Roblox rarely reverses a denial.
What types of purchases Roblox will and will not refund
Roblox refunds most purchases: Robux itself, game passes, cosmetic items like hats and shirts, and bundles. The 30-day window applies to all of these. However, some items fall outside the refund policy. Limited-time items that are no longer available for purchase usually cannot be refunded, even within 30 days. Developer-created content (items made by other players or game creators) may also be non-refundable depending on the developer's settings.
Purchases made with Robux that you earned in-game (rather than bought with real money) are not refundable. Roblox treats earned Robux as a reward you have already received. If you spent earned Robux on something and regret it, you cannot get those Robux back — you can only earn more by playing games that offer Robux rewards.
If you bought Robux and then spent it when ready on something else, you cannot refund the Robux itself. You would need to refund the item you bought with the Robux instead. For example, if you bought 400 Robux and spent it on a hat, you refund the hat — not the Robux purchase.
Refunds for unauthorized purchases by children
If a child made a purchase on your account without permission, you can request a refund by explaining this in your support ticket. Include the child's age and describe how they accessed the account (for example, "My 7-year-old used my phone while I was not looking"). Roblox is more likely to approve refunds in these cases because they take unauthorized purchases seriously, especially involving minors.
To prevent this in the future, set up account restrictions in your Roblox settings. Go to Settings > Account > Account Restrictions and enable "Spending Limits" if you want to cap how much can be spent per day. You can also change your password and remove saved payment methods from your browser so a child cannot make purchases without entering payment information again.
What happens after your refund is approved
Approved refunds appear in your account as Robux within a few hours. The amount you receive equals what you originally paid. If you bought $10 worth of Robux and refunded it, you get 800 Robux (the standard conversion for $10). If you refunded a game pass that cost 99 Robux, you get 99 Robux back.
The refunded Robux sits in your account balance and you can spend it when ready on anything else. There is no waiting period or restriction on how you use refunded Robux. However, Roblox tracks refund patterns — if you repeatedly refund purchases within days of buying them, your account may be flagged and future refund requests could be denied.
Why your refund request might be denied
The most common reason for denial is the 30-day window. If you request a refund more than 30 days after purchase, Roblox will deny it unless you have a strong reason (unauthorized purchase, billing error, or a technical problem that prevented you from using what you bought). straightforward changing your mind after 30 days is not enough.
Roblox also denies refunds if you have already used the item extensively. For example, if you bought a game pass, played the game for weeks, and then asked for a refund, the request will be denied. The company views this as you getting the value from the purchase and then trying to get your money back. Similarly, if you bought cosmetics and wore them in public games, a refund is unlikely.
Refund requests are sometimes denied if Roblox suspects fraud or account abuse. If your account has a history of chargebacks (disputing charges with your credit card company), Roblox may refuse future refunds. If you have been banned for violating the terms of service, your refund requests may also be denied.
Disputing a charge with your credit card company
If Roblox denies your refund request and you believe the charge was wrong, you can dispute it with your credit card company or payment provider. Contact your bank or credit card issuer and explain that you want to dispute a Roblox charge. They will open an investigation and may reverse the charge while they look into it.
However, disputing a charge with your bank can have consequences. Roblox views chargebacks as fraud and may permanently ban your account if you dispute a charge. You will lose access to your account, all your Robux, and all items you own. Only dispute a charge if you are certain you will not use Roblox again or if the charge was genuinely unauthorized (for example, someone else used your card without permission).
Frequently Asked Questions
Can I get a refund if I spent Robux on something I do not like?
Yes, within 30 days. Submit a refund request through the resolution center and explain what you bought. Roblox will refund the Robux you spent on that item. After 30 days, refunds are not available unless the purchase was unauthorized or there was a billing error.
Do I get my money back to my credit card or as Robux?
Refunds always go back into your Roblox account as Robux, never to your original payment method. You can then spend the Robux on anything else in Roblox, or you can leave it in your account.
What if I bought Robux with a gift card and want a refund?
The refund goes back into your Roblox account as Robux, not back onto the gift card. You cannot convert Robux back to a gift card or cash. Once it is in your account, you can only spend it on Roblox purchases.
How long does it take to get a refund after Roblox approves it?
Approved refunds appear in your account within a few hours, usually the same day. You can spend the refunded Robux when ready once it shows in your balance.
Can I refund a game pass after I have already played the game?
Roblox will likely deny this request because you have already used the pass. Refunds are meant for purchases you have not used or regret when ready, not for items you have enjoyed and then want your money back on.