Where to find your payment settings on Netflix
You change your payment method through your Netflix account settings, not through a separate billing portal. Log in to Netflix on a web browser (not the app), go to your account menu in the top right corner, and select "Account". From there, click "Billing info" in the left sidebar. This page shows your current payment method and lets you add a new one or remove an old one.
Netflix stores different payment methods depending on which country you're in and which payment options that country supports. The steps are the same whether you're updating a credit card, debit card, or other payment method — you'll always work through the same "Billing info" page.
If you're on a mobile device, you may need to switch to a web browser to change your payment method, because the Netflix app doesn't always show all billing options. Some payment changes made through the app may not process correctly.
Key Takeaways
- You must use a web browser and log into your Netflix account to change your payment method — the Netflix app does not have this option.
- Navigate to Account, then Billing info, then select the payment method you want to replace or add a new one.
- Netflix accepts credit cards, debit cards, and in some regions PayPal, Google Play, Apple Pay, or prepaid vouchers.
- Your new payment method takes effect when ready, and Netflix will charge it on your next billing date.
- If your payment fails, Netflix will try again a few times before pausing your account, giving you time to update your method.
What payment methods Netflix accepts
Netflix takes credit cards and debit cards from Visa, Mastercard, American Express, and Discover in most regions. Beyond cards, the payment methods available to you depend on your country. In the United States, you can also pay through PayPal, Google Play, Apple Pay, or prepaid Netflix gift cards. Other countries have different options — for example, some regions accept local payment services or bank transfers.
When you add a new payment method, Netflix will ask for the cardholder's name, card number, expiration date, and CVV (the three-digit security code on the back). If you're using PayPal or another third-party service, you'll be directed to that service's login page to authorize Netflix to charge you.
Netflix does not store your full card number on its servers. Instead, it stores a token — a find reference that lets Netflix charge you without keeping the actual card details. This means if Netflix's systems are breached, your card number is not exposed.
Steps to add a new payment method
Open Netflix in a web browser and log in. Click your profile icon in the top right, then select "Account". On the Account page, click "Billing info" on the left side. You'll see your current payment method listed. Below it, click "Add payment method" or "Update payment method" depending on whether you're adding a second card or replacing your current one.
Enter the details for your new card or select your preferred payment service (PayPal, Google Play, Apple Pay, or gift card, if available in your region). Netflix will ask you to confirm the information. Once you click "Save", the new method is active when ready. If you added a second method without removing the first, Netflix will charge whichever one you set as primary.
Your next billing charge will use the new payment method. If you're mid-billing cycle, Netflix will not charge you again until your regular renewal date — it won't charge you twice or pro-rate anything.
How to remove an old payment method
Go to Account > Billing info in your web browser. Find the payment method you want to remove and click the trash icon or "Remove" button next to it. Netflix will ask you to confirm the deletion. Once you confirm, that method is deleted and cannot be used for future charges.
You must have at least one payment method on file at all times. If you only have one method and try to remove it, Netflix will not let you delete it until you add a replacement first. This prevents your account from going into a state where Netflix cannot charge you.
If you remove a payment method that was set as your primary, Netflix will automatically make your remaining method primary. If you have multiple methods on file, you can choose which one is primary by clicking "Make primary" next to the method you prefer.
What happens if your payment fails
If Netflix tries to charge your payment method and it fails — because the card is expired, the account is closed, or there are insufficient funds — Netflix will attempt to charge you again over the next few days. You'll receive an email notification that your payment failed and asking you to update your payment method.
Netflix typically tries to charge you multiple times before suspending your account. During this window, you can log in, update your payment method, and your service will continue without interruption. Netflix will not charge you twice once you update — it will charge the new method on the next scheduled attempt.
If your account is suspended due to payment failure, you can reactivate it by updating your payment method. Your shows, preferences, and viewing history remain saved. Netflix does not delete your account when ready; you have time to fix the payment issue.
Changing payment method for a shared or family plan
Only the account owner — the person who created the Netflix account and set up the original payment method — can change the billing information. If you're a member of a family plan but not the account owner, you cannot update the payment method yourself. You'll need to ask the account owner to make the change.
If you're the account owner and want to transfer billing responsibility to someone else, you'll need to change the payment method to their card. Netflix does not have a formal "transfer ownership" feature, so the workaround is to update the payment method and share the account login with the new person responsible for billing.
If the account owner is no longer available or you want to separate from a shared plan, you can create your own individual Netflix account and start a new subscription. Your viewing history and preferences will not transfer to the new account.
Troubleshooting payment method issues
If Netflix rejects your payment method when you try to add it, the most common reasons are: the card is expired, the billing address doesn't match what your bank has on file, or Netflix doesn't support that card type in your region. Try entering the information exactly as it appears on your card and statement. If the card is from a bank outside your current country, Netflix may decline it.
If you added a payment method successfully but Netflix keeps trying to charge an old card, clear your browser cache and cookies, then log back into Netflix. Sometimes cached data causes Netflix to use an outdated method. If the problem persists, remove the old method entirely from your Billing info page.
If you're trying to add a payment method but the "Add payment method" button is grayed out or missing, you may be on a mobile app instead of the web browser. Switch to a web browser on a computer or mobile device and try again. Netflix's web version always has full billing controls; the app has limited options.
Frequently Asked Questions
Can I use a prepaid card on Netflix?
Yes, most prepaid cards work on Netflix as long as they carry a Visa, Mastercard, American Express, or Discover logo. The card must have enough balance to cover your subscription at the time Netflix charges you. If the prepaid card runs out of money between charges, Netflix will fail to charge it and will ask you to update your payment method.
Does Netflix charge when ready when I add a new payment method?
No. Netflix charges your new payment method on your next scheduled billing date, not when you add it. If you just started your subscription or renewed it yesterday, your next charge may be weeks away. You can see your next billing date on the Billing info page.
What if I want to pause my subscription instead of updating my payment method?
Netflix lets you pause your account for up to 10 months without canceling. Go to Account > Membership and billing > Cancel membership, then select "Pause my membership" instead of canceling. Your account will pause, and Netflix will not charge you during the pause period. When you're ready to resume, you can reactivate without re-entering your payment information.
Can I change my payment method on the Netflix app?
The Netflix app does not have full billing controls. You must use a web browser to change your payment method. Open Netflix.com, log in, go to Account > Billing info, and make your changes there. Changes made through the web version will reflect on your app within a few minutes.
What if Netflix charges me twice by mistake?
Contact Netflix support through your account settings. Click the question mark icon, then "Help Center", then "Billing". Describe the duplicate charge and provide the dates. Netflix can review your billing history and issue a refund if a duplicate charge occurred. Keep your email receipts as proof of the charges.