MetroPCS payment methods and where to send your money

MetroPCS accepts payments through several channels: online at metropcs.com, by phone at 1-888-639-6676, through the MetroPCS mobile app, in person at a MetroPCS store, by mail, or through automatic recurring payments. The method you choose depends on whether you want to pay once or set up a standing arrangement, and how quickly you need the payment to post to your account.

Online and app payments typically post within one business day. Phone payments process when ready. In-store payments are when ready. Mail payments take seven to ten business days from the date MetroPCS receives them, so plan ahead if your bill is due soon. Automatic payments withdraw from your bank account or credit card on a date you choose each month, usually between the 1st and 28th.

MetroPCS does not charge a fee for any of these payment methods. However, if you use a third-party payment processor or pay through a bill-pay service offered by your bank, that service may charge its own fee — check with your bank before you authorize a payment that way.

Key Takeaways

  • You can pay MetroPCS online, by phone, through the app, in person, by mail, or through automatic recurring payments, and none of these methods charge a MetroPCS fee.
  • Online and app payments post within one business day; phone and in-store payments are when ready; mail payments take seven to ten business days.
  • Automatic payments let you choose a date between the 1st and 28th of each month and prevent late fees if you set them up before your due date.
  • If you pay through your bank's bill-pay service instead of directly through MetroPCS, your bank may charge a fee for that service.

Paying online or through the MetroPCS app

To pay online, go to metropcs.com, sign into your account, and select "Pay My Bill" or "Make a Payment." You will need your phone number or account number. Enter the amount you want to pay and choose your payment method: debit card, credit card, or bank account. Review the details and confirm the payment. MetroPCS will send you a confirmation email with a receipt number.

The MetroPCS mobile app works the same way. Open the app, sign in, tap "Pay Bill," enter your payment amount and method, and confirm. App payments post to your account within one business day, just like online payments. Both methods let you see your account balance and due date before you pay, so you know exactly what you owe.

If you want to set up automatic payments through the website or app, select "Autopay" or "Automatic Payment" instead of "Make a Payment." Choose your payment method and the date each month you want the payment to come out. MetroPCS will deduct the full bill amount on that date going forward, unless you change or cancel the arrangement.

Paying by phone or in person

To pay by phone, call 1-888-639-6676 and follow the automated prompts, or stay on the line to speak with a representative. Have your phone number, account number, and payment method (debit card, credit card, or bank account information) ready. Phone payments process when ready and post to your account the same day.

To pay in person, visit any MetroPCS store with your phone number or account number and the payment method you want to use. Store staff will process the payment on the spot. In-store payments are when ready — your account updates when ready. This method works well if you prefer to handle payments face-to-face or if you are already at a store for another reason.

Paying by mail

To pay by mail, send a check or money order to the address on your MetroPCS bill. Do not send cash through the mail. Include your phone number or account number on the check or money order so MetroPCS can match the payment to your account. Mail the payment at least ten business days before your due date to make sure it arrives and posts in time.

MetroPCS processes mailed payments seven to ten business days after receiving them. If your bill is due in fewer than ten days, paying by mail risks a late fee. Use online, phone, or in-store payment instead if your due date is approaching.

Setting up automatic payments to avoid late fees

Automatic payments are the most reliable way to prevent late fees because the payment goes out on a date you choose, without you having to remember to pay each month. You can set up autopay through the website, the app, or by phone. Choose a date between the 1st and 28th — MetroPCS recommends choosing a date after you normally receive income, so the money is in your account when the payment withdraws.

If you set up automatic payments before your current bill's due date, that payment will post on time and you will avoid a late fee. After that, the automatic payment will continue each month on the date you selected. You can change the payment date, the payment method, or the amount at any time through your account, or by calling 1-888-639-6676.

If your automatic payment fails — for example, because your bank account does not have enough money — MetroPCS will send you a notice and may attempt to retry the payment. Contact MetroPCS when ready if a payment fails, because a failed automatic payment does not prevent a late fee from being added to your account.

What to do if you cannot pay your full bill

If you cannot pay your full bill by the due date, contact MetroPCS as soon as possible. Call 1-888-639-6676 and explain your situation. MetroPCS may offer a payment plan that lets you pay part of the bill now and the rest later, or may extend your due date by a few days. Asking before the due date passes gives you more options than waiting until after a late fee is added.

Paying any amount before the due date is better than paying nothing, because it shows good faith and may help if you need to negotiate a payment arrangement. Late fees are typically around $5 to $10 per month, depending on your plan, so paying even a partial amount can be worth the effort.

Frequently Asked Questions

How do I know if my payment went through?

MetroPCS sends a confirmation email for online and app payments. For phone payments, the representative will give you a confirmation number. For in-store payments, ask for a receipt. For automatic payments, you will see the deduction on your bank statement and MetroPCS will send an email confirming the payment posted. Check your account online or in the app to see your updated balance.

Can I pay someone else's MetroPCS bill?

Yes. Call 1-888-639-6676 with the account holder's phone number or account number and make a payment by phone. You can also pay online if you have the account number. In-store payments require the account holder or someone with written authorization to be present.

What if I overpay my bill?

MetroPCS will credit the overpayment to your account and explore it to your next bill. If you want a refund instead, contact MetroPCS at 1-888-639-6676 and request one. Refunds typically take five to seven business days to appear in your bank account.

Do I have to use a credit card to pay?

No. You can pay with a debit card, bank account (ACH transfer), check, money order, or cash in person. Credit cards work but are not required. Choose whichever method is most convenient for you.

What happens if I miss my due date?

MetroPCS will add a late fee to your account, usually $5 to $10 depending on your plan. If you miss the due date by more than a few days, your service may be suspended until you pay. Pay as soon as you realize you missed the date to minimize fees and avoid service interruption.