How Synchrony handles Lowe's credit card payments
Synchrony Financial is the company that issues the Lowe's credit card, so when you make a payment on that card, you are sending money to Synchrony, not directly to Lowe's. You can pay your Lowe's card balance online through Synchrony's website, by phone, by mail, or in person at a Lowe's store. The payment method you choose affects how quickly the payment posts to your account and whether you can set up automatic payments.
Your payment goes to Synchrony regardless of where you send it, but the route matters for timing. A payment made online or by phone typically posts within one business day. A check mailed to Synchrony's payment address may take five to seven business days to arrive and process. A payment made at a Lowe's register goes to Synchrony but may take slightly longer than an online payment.
You should know your account number and the amount you want to pay before you start. If you do not have a recent statement, you can find your account number on your physical card or by logging into your Synchrony account online.
Key Takeaways
- Synchrony processes all Lowe's credit card payments, whether you pay online, by phone, by mail, or at a store.
- Online and phone payments post within one business day, while mailed checks take five to seven business days.
- You can set up automatic monthly payments through Synchrony's website to avoid missing a due date.
- Late fees and interest charges begin if your payment does not arrive by the due date shown on your statement.
Paying online through Synchrony's website
Go to Synchrony's payment website at mysynchrony.com and log in with your username and password. If you do not have an online account, you can create one by entering your card number and other identifying information. Once you are logged in, select "Make a Payment" or a similar option in the account menu.
Enter the amount you want to pay and choose your payment method — you can pay from a checking or savings account, or use a debit card. Synchrony will show you the date the payment will post. Review the details and confirm the payment. You will receive a confirmation number when ready, and the payment will post to your account within one business day.
If you want to pay more than your minimum due, you can enter any amount up to your full balance. Paying more than the minimum reduces the interest you owe on future purchases and helps you pay off the card faster.
Setting up automatic payments
Automatic payments remove the risk of forgetting a due date. On the Synchrony website, look for an option called "Automatic Payments" or "Recurring Payments" in your account settings. You will choose a day each month when the payment should be taken from your bank account, and you will set the amount — either a fixed dollar amount or your full statement balance.
If you choose to pay your full statement balance automatically each month, your balance will be paid in full on the date you select, and you will owe no interest on purchases. If you choose a fixed amount, you will still owe interest on any remaining balance. You can change or cancel automatic payments at any time through your Synchrony account.
Automatic payments must be set up at least one business day before the date you want the first payment to occur. If you set up an automatic payment after your due date has passed, that payment will not prevent a late fee on the current bill.
Paying by phone or mail
To pay by phone, call the customer service number on the back of your Lowe's credit card. A representative will ask for your account number and the amount you want to pay, and will confirm the payment method — usually a checking account or debit card. Phone payments post within one business day, just like online payments.
To pay by mail, send a check to the address shown on your statement. Write your account number on the check. Mail payments take five to seven business days to arrive and process, so send your check at least a week before your due date to avoid a late fee. Keep a record of the check number and the date you mailed it in case you need to track the payment later.
Do not send cash by mail. If you need to pay in person, you can do that at a Lowe's store instead.
Paying in person at Lowe's
You can walk into any Lowe's store and pay your Synchrony credit card balance at the customer service desk. Bring your card or your account number, and tell the cashier you want to make a credit card payment. You can pay with cash, a debit card, or another credit card. The payment will post to your Synchrony account within one business day.
In-store payments are useful if you are already at Lowe's and want to avoid mailing a check or paying online. However, they do not post any faster than online payments, so there is no timing advantage to paying in person instead of on the Synchrony website.
What happens if your payment is late
If your payment does not arrive by the due date on your statement, Synchrony will charge a late fee. The fee amount depends on your account terms, but it is usually between $25 and $40 for the first late payment. A second late payment in the same billing cycle may result in a higher fee.
A late payment also triggers interest charges on your entire balance, not just new purchases. Your interest rate may increase if you are more than 60 days late. A payment that is 30 days late will appear on your credit report and can lower your credit score. If you miss a payment, contact Synchrony as soon as possible to bring your account current.
Frequently Asked Questions
Can I pay my Lowe's card with a different payment method each time?
Yes. You can pay from a bank account one month and use a debit card the next month. You do not have to stick with the same method. Each time you pay, Synchrony will ask you to confirm the payment method and amount before processing it.
What if I pay more than I owe?
Synchrony will hold the overpayment as a credit on your account. You can use that credit toward future purchases, or you can request a refund. Contact Synchrony customer service to request a refund of an overpayment.
How do I know if my payment posted?
Log into your Synchrony account online and check your account balance. Online and phone payments post within one business day. Mailed checks take five to seven business days. You can also call customer service to confirm that a payment has been received and posted.
Can I pay my Lowe's card before my due date?
Yes. You can pay at any time, even if your due date is weeks away. Paying early reduces the interest you owe and helps you pay off the card faster. There is no penalty for paying early.
What is the mailing address for Synchrony payments?
The mailing address is shown on your monthly statement. Do not mail a payment to a Lowe's store address — it must go to the Synchrony payment processing address listed on your bill. If you cannot find the address, call the number on the back of your card and ask for the correct mailing address.