Where to get your Cumberland County property tax bill

Your property tax bill in Cumberland County comes from the Cumberland County Tax Assessor's Office, located at 117 Dick Street, Fayetteville, NC 28301. You can retrieve your bill in three ways: online through the county's tax search portal, by phone, or in person at the Tax Assessor's Office.

The fastest route is the online portal. Go to the Cumberland County Tax Assessor's website and use their property search tool. You will need either your property address or your parcel number — the parcel number is faster if you have it. The portal shows your assessed value, tax rate, and what you owe.

If you do not have internet access or prefer to speak with someone, call the Tax Assessor's Office at (910) 677-3000. Have your address or parcel number ready. Staff can tell you your bill amount over the phone and mail a printed copy if you request it.

Key Takeaways

  • The Cumberland County Tax Assessor's Office at 117 Dick Street in Fayetteville holds all property tax records and can provide your bill by phone, online, or in person.
  • The online property search portal on the county website is the fastest way to see your bill, assessed value, and tax rate without waiting.
  • You can search by property address or parcel number; the parcel number is faster if you have it from a deed or previous tax document.
  • If you cannot find your bill online, calling (910) 677-3000 will connect you to staff who can look up your account and mail a copy.

Using the online property search portal

The Cumberland County Tax Assessor's website has a searchable database of all properties in the county. Navigate to the Tax Assessor's main page and look for the link labeled "Property Search" or "Tax Records Search." Click it to open the search tool.

Enter your property address in the search box — the street number, street name, and city are usually enough. The system will return a list of properties matching that address. Click on your property to view the details page. This page shows your parcel number, assessed value, land value, improvement value, and your current tax bill.

If the address search does not return your property, try searching by parcel number instead. Your parcel number appears on your deed, previous tax bills, or mortgage documents. It is usually a series of numbers separated by hyphens, like 12345-67-8901. Searching by parcel number is more precise and will pull up your record when ready.

What information appears on your bill

Your Cumberland County property tax bill contains several pieces of information you will need to understand what you owe. The bill shows your property address, parcel number, the assessed value of your land and buildings, the tax rate applied to that value, and the total amount due.

The assessed value is what the county estimates your property is worth for tax purposes — it is usually lower than the market value. The tax rate is set by the county and applied to the assessed value to calculate your bill. For example, if your assessed value is $200,000 and the tax rate is $0.50 per $100 of value, your bill would be $1,000.

Your bill also shows the due date and payment instructions. In Cumberland County, property taxes are typically due on September 1st each year, though the county may accept payments through December without penalty. The bill will specify the exact important date and any discount for early payment.

How to contact the Tax Assessor's Office directly

If you cannot find your bill online or have questions about what you owe, the Tax Assessor's Office staff can help. Call (910) 677-3000 during business hours, which are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Have your property address or parcel number ready when you call.

You can also visit the office in person at 117 Dick Street, Fayetteville, NC 28301. Staff at the counter can look up your account, print your bill, and answer questions about your assessed value or tax rate. Visiting in person is useful if you need to discuss a dispute or want to see your property record in detail.

If you prefer written communication, you can mail a request to the Tax Assessor's Office at the same address. Include your property address or parcel number and ask them to send your current tax bill. Response time by mail is typically one to two weeks.

Understanding your parcel number

Your parcel number is a unique identifier assigned to your property by Cumberland County. It appears on your tax bill, deed, and mortgage documents. The parcel number makes searching for your property faster and more accurate than using an address, especially if your address has changed or if multiple properties share similar street names.

The parcel number format in Cumberland County is typically a series of numbers separated by hyphens. For example: 12345-67-8901. The first set of numbers identifies the township or district, the second set identifies the block or section, and the third set identifies your individual lot. If you have a deed or previous tax bill, you can find your parcel number there and use it to search the online portal.

What to do if you cannot locate your bill

If you search the online portal and your property does not appear, or if you receive no results, the property may be listed under a different address or owner name. Try searching with just the street number and street name, without the city. You can also search by parcel number if you have it from another document.

If the online search still does not work, contact the Tax Assessor's Office directly. It is possible your property was recently purchased and the records have not updated yet, or the address in the county system differs slightly from your mailing address. Staff can confirm your property is in the system and provide your bill when ready.

New property owners sometimes do not receive a bill in the mail if the county's records show the previous owner's address. If you recently bought the property and have not received a bill, call the Tax Assessor's Office to update your mailing address and request a bill be sent to you.

Frequently Asked Questions

When is my property tax bill due in Cumberland County?

Property taxes in Cumberland County are due on September 1st each year. The county typically accepts payments through December without penalty. Your bill will show the exact due date and any discount for paying early. If you pay after December, you may owe a penalty or interest.

Can I pay my property tax bill online?

Yes. The Cumberland County Tax Assessor's Office website has an online payment option. You can pay by credit card, debit card, or electronic bank transfer. There may be a processing fee for credit or debit card payments. Check the Tax Assessor's website for the current payment methods and any fees.

What is the difference between assessed value and market value?

Assessed value is what the county estimates your property is worth for tax purposes. Market value is what your property would sell for on the open market. Assessed value is usually lower than market value. The county uses assessed value to calculate your tax bill, not the price you paid or what you could sell it for.

How often does the county reassess property values?

Cumberland County reassesses property values periodically, though the exact schedule varies. You can contact the Tax Assessor's Office to find out when your property was last assessed and when the next assessment is scheduled. If you believe your assessed value is too high, you may be able to file a challenge or appeal.

What if I moved and did not receive my tax bill?

Contact the Tax Assessor's Office and provide your new mailing address. They can update your account and mail a new bill to you. You can also search for your bill online using your property address or parcel number to see what you owe while you wait for the mailed copy to arrive.