Robinhood does not have live phone support, but you can reach their support team through the app, email, or web form

Robinhood's main support channels are in-app messaging, email, and a web contact form. You cannot call a phone number to speak with someone in real time. If you have an urgent account issue — like suspicious activity or a locked account — the in-app support option usually gets you a response faster than email.

The company does not staff a traditional customer service phone line. This is common among online brokers that focus on self-service trading platforms. If you need to report fraud or a security issue, the in-app channel is your fastest route because Robinhood flags those requests as priority.

Key Takeaways

  • You can message Robinhood support directly through the mobile app or web platform without leaving your account.
  • Email support is available but typically takes longer than in-app messaging for a response.
  • Robinhood does not offer phone support, so you cannot call to speak with a representative.
  • Account security issues and fraud reports should go through in-app support, which prioritizes these requests.
  • Response times vary, but in-app messages often receive replies within hours to one business day.

Using in-app support to message Robinhood

Open the Robinhood app and tap the account icon (usually in the bottom right corner). Look for a "Help" or "Contact Support" option — the exact label changes with app updates, but it is always in the account menu. Tap it, and you will see a list of common topics like "Account", "Transfers", "Trading", and "Billing".

Select the category that matches your question. Robinhood will show you a few articles or FAQs first. If those do not answer your question, scroll to the bottom and tap "Contact Us" or "Message Support". Type your question in the text box and send it. You will get a confirmation that your message was received, and Robinhood will respond in the app — you do not need to check email or wait for a phone call.

Keep your message specific. Instead of "my account is broken", write "I cannot sell my shares of XYZ stock — the sell button is grayed out". The more detail you give, the faster support can figure out what is wrong.

Sending an email to Robinhood support

If you prefer email, you can reach Robinhood at support@robinhood.com. Include your full name, the email address associated with your account, and a clear description of your issue. Email responses typically take one to three business days, sometimes longer during high-volume periods.

Email is useful if you need to attach documents — for example, a screenshot of an error message or a statement showing a transaction you did not recognize. In-app support also accepts images, but email can be clearer if you are sending multiple files.

Using the web contact form

You can also visit Robinhood's website and look for a "Contact Us" link, usually in the footer. This opens a form where you select your issue type and describe your problem. The form routes your message to the same support team as in-app messaging, so response times are similar — usually within hours to one business day.

The web form is a good option if you are on a computer and want to type a longer explanation. It works the same way as in-app support: you submit your message and wait for a response in the form of an email or in-app notification.

What to do if you have a security or fraud issue

If you see unauthorized trades, suspect someone accessed your account, or notice money missing, use in-app support and mark your message as urgent or security-related. Robinhood treats these as priority and will respond faster than routine questions.

If you cannot access your account at all, go to the Robinhood login page and look for a "Forgot Password" or "Account Recovery" option. If that does not work, use the web contact form or email support@robinhood.com and explain that you are locked out. Include the phone number and email on file so they can verify your identity.

Response times and what to expect

In-app support usually responds within a few hours during business hours (Monday through Friday, 9 a.m. to 5 p.m. Eastern Time). Outside those hours, your message will be in the queue and answered the next business day. Email and web form responses follow the same timeline.

During market open or after major news events, response times may be longer because support receives more messages. If your issue is not urgent, you may wait two to three business days. If you have not heard back after five business days, send a follow-up message with your original request and the date you first contacted them.

Common issues Robinhood support can help with

Support can help you with account setup, password resets, transfer issues, trading errors, and questions about how features work. They can also investigate missing deposits, unauthorized trades, and account restrictions.

Support cannot give you investment information or tell you whether to buy or sell a specific stock. They also cannot override trading rules or remove restrictions on your account if those restrictions are in place for regulatory reasons (for example, if you have been flagged as a pattern day trader).

Frequently Asked Questions

Can I call Robinhood on the phone?

No. Robinhood does not have a phone support line. You can only reach them through in-app messaging, email, or the web contact form. In-app messaging is usually the fastest way to get a response.

How long does it take to get a response from Robinhood support?

In-app messages usually get a response within hours during business hours (Monday to Friday, 9 a.m. to 5 p.m. Eastern). Email and web forms take one to three business days. Security issues are prioritized and may be answered faster.

What if I have a question about a specific trade or stock?

Support can help you understand how to place a trade or fix a technical problem, but they cannot advise you on which stocks to buy or sell. For investment questions, you may want to research the company yourself or talk to a financial advisor.

Can I upload documents or screenshots to Robinhood support?

Yes. Both in-app messaging and email support accept images and documents. This is useful if you need to show them an error message or a transaction you are questioning.

What should I do if my account is locked or I cannot log in?

First, try the "Forgot Password" option on the login page. If that does not work, contact support through the web form or email support@robinhood.com and explain that you are locked out. Include the phone number and email on file so they can verify your identity.